Vonage Contact Center Reviews
Total 22 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars32%
3
Stars27%
2
Stars0%
1
Stars5%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Not Specified, N/A employees
Less than 6 months
“Handy for hitting sales targets”
Pros
A really useful tool for marketing agents especially when they need to reach a higher number of customers within a limited time and stay on track with their goals and sales targets.
Cons
Getting the tool set up to fit into an existing business process can be a bit of a challenge since it needs to be properly aligned with business expectations.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Hospital & Health Care, 11-50 employees
More than a year
“Helps us manage our call center well”
Pros
It has helped us keep our call center well managed and organized. Because of it, we've been able to deliver top-notch service to our customers.
Cons
We haven't run into any issues.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10