Retail, 500+ employees
More than a year
“tailored asset tracking success”
Pros
Our organization needed a reliable way to track and manage assets and Asset Infinity checked every box for us. It matched all our requirements and was customized exactly the way we needed it.
Cons
Nothing to complain about.. everything in the product has been good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Information Technology and Services, 101-500 employees
More than a year
“Flexible workflows and clean UI”
Pros
The workflows and UI are really well done. Integration was simple and the ability to customize the workflow makes the platform fit our process much better.
Cons
One thing that could make it even better is allowing customized workflows to be created directly through the front end since that would be a really valuable feature.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 101-500 employees
More than a year
“real-time issue tracking win”
Pros
A feature that works really well is being able to raise issues using the asset serial number and then follow the repair progress with real-time status updates. The screens are also very user-friendly which makes the system comfortable to use day to day.
Cons
Reporting still has room for improvement especially around KPI and SLA reports. At the moment, I need to export the data to Excel and build the reports there to get what I need.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10