Hospital & Health Care, 500+ employees
More than a year
“powerful dashboard and reporting”
Pros
Right from the home screen, I can immediately see which follow-up actions need my attention. It's also quick to pull up supporting documents, like contractor service reports, whenever I need them. I'm able to report clearly to senior management on the status of all work activities, including any follow-up actions and the configurable dashboard with KPI and summary reports has been really valuable.
Cons
Honestly I don't have any real complaints about the system itself or the level of support. I've been very happy with it overall.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Hospital & Health Care, 500+ employees
Less than 6 months
“Clear dashboards and simple workflows”
Pros
Using Azolla software has been simple for both end users and maintenance technicians. The dashboards and reports give a very clear overview which makes it simple to stay on top of things.
Cons
Only downside is that setting up new users and adding locations can feel a little difficult.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Facilities Services, 11-50 employees
Less than 6 months
“Well-designed dashboards throughout”
Pros
The custom dashboards and IoT dashboards are put together really well and the system overall feels thoughtfully designed and works as a complete solution.
Cons
Reports still seem like an area that could use some improvement although the dashboards already cover a lot of what I would normally need from reporting.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 500+ employees
More than a year
“all-in-one facilities management”
Pros
Having both hard and soft facilities management services together in one tool is a big plus. It keeps everything in a single place and makes the whole process much more convenient to manage.
Cons
Floating sidebar is the only thing that comes to mind and even that feels like a very minor issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 500+ employees
More than a year
“Helpful alerts”
Pros
Right from the start, the system felt simple to use. The IoT features really add to the value and having one place to manage work coming in from multiple systems is a big advantage. The notifications dashboard has been especially useful during interactive meetings and helps make sure nothing gets missed. Onboarding was quick, efficient and we felt well supported the whole way through.
Cons
At Salesforce we'd like to make more use of the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Warehousing, 500+ employees
Less than 6 months
“Fast adoption and useful dashboards”
Pros
Jumping into Azolla for the first time was surprisingly easy and the feature set is solid especially on the IoT side. Our engineers picked it up really quickly and within a week more than ninety percent of their work was being captured in the system without any fuss. The dashboards are easy to build and give us a quick snapshot of how the day, week and month are tracking at a glance.
Cons
Reporting side still needs quite a bit of improvement. We often have to export reports into Excel and apply filters there to get the information we need. While the dashboards display helpful information, the drill-down options could be much better for deeper data analysis. Azolla also does not include stock inventory so parts are not linked to assets and stock usage is not tracked.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Hospitality, 101-500 employees
Less than 6 months
“fast setup and reliable support”
Pros
Getting everything up and running was simple and the support has been outstanding both online and through on-site visits.
Cons
The mobile app still needs a few adjustments and refinements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 11-50 employees
More than a year
“clear compliance tracking”
Pros
Having everything mapped out for each client makes it much simpler to show the full year's planned preventative work and prove we're staying compliant with that schedule. The home screen is useful for spotting which follow-up tasks still need my attention and it's quick to pull up supporting files such as contractor service reports. It also helps us give clients clear updates on the progress of all work activities, including any outstanding follow-up actions. Keeping all service reports in one place means they're always accessible when needed.
Cons
The only real downside is that progress can be delayed when other people don't close out their assigned actions on time.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
7
Hospital & Health Care, 101-500 employees
Less than 6 months
“Clean interface and quick issue assignment”
Pros
The interface is well designed so staff can log and report issues without any hassle. Assigning a team member to handle each issue is also simple and works really well.
Cons
Single sign-on still isn't available yet although it's expected to be added in the near future.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Facilities Services, 101-500 employees
Less than a year
“Excellent visibility across sites”
Pros
Keeping track of work orders and reactive tickets raised by clients is much simpler with this software. I can also pull up contractor reports and certificates from previous maintenance visits whenever I need them. It gives me plenty of useful information to include in client reports, such as completed works and any outstanding issues still needing attention. The multi-site access makes all of this far more efficient especially when a client has several sites covered under the same company contract.
Cons
Sometimes there can be some delays when allocating work to other users if completed work orders have not been properly closed out first.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Facilities Services, 500+ employees
More than a year
“User-friendly and quick to learn”
Pros
The layout is simple so getting around the system feels simple and training new staff doesn't take much time.
Cons
One thing missing is a drag-and-drop option for files. Having that in place would save quite a bit of time.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Airlines/ Aviation, 500+ employees
Less than 6 months
“Handy planner and supplier records”
Pros
The schedule planner has been the most useful part for me because it lays out the work ahead by days, weeks, months and even years. Azolla also stores supplier contact details and contracts in one place which saves a lot of time since those documents can be difficult to track down through emails.
Cons
Loading times can be pretty slow depending on the tab I open especially the ones that hold a large amount of data.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Facilities Services, 11-50 employees
Less than a year
“user-friendly FM software”
Pros
It keeps all the core functionality you'd expect from FM software but presents it through a simple, simple and very user-friendly interface.
Cons
A few parts of the business don't fully match Azolla's current functionality yet but the Azolla team has been supportive and open to developing future features to cover those areas.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, 500+ employees
Less than 6 months
“Smart dashboard and strong oversight”
Pros
We're currently using Azolla for planned/preventive maintenance, reactive maintenance and facilities-related task management and it's become part of the daily routine for four of us. It does a really good job of tracking tasks, monitoring contractor and supplier performance and making sure work is completed when it's supposed to be. For quite a while, the business needed a way to retain building data to support budgeting and help build a ten-year forward maintenance plan and even in the relatively short time Azolla has been in place, it's already helping Utmost achieve that. From a management perspective, the interactive dashboard has been especially useful. It feels simple, gives a clear view of what's happening on site each day and provides complete oversight for both me and the wider team. We make extensive use of the planned maintenance modules and the dashboard is also an excellent briefing tool for management because it gives quick access to the key statistics.
Cons
The biggest challenge has been getting the team to use it consistently and keep their input up to date through regular interaction with the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Apparel & Fashion, 101-500 employees
More than a year
“solid traceability, weak exports”
Pros
Azolla software gives solid traceability and works well as a CMMS for managing maintenance tasks.
Cons
The risk assessment export is a drawback because it isn't usable in Excel.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Facilities Services, 101-500 employees
Less than 6 months
“Convenient feedback tools”
Pros
The dashboard and overall interface are very user-friendly and the user feedback management system has been excellent as well.
Cons
I haven't run into any issues yet although it's still early in the rollout of the new package.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
