Machinery, 500+ employees
Less than a year
“Excellent CMMS solution”
Pros
The user interface is well-designed, and the variety of modules makes it incredibly versatile. plus the support team has been great.
Cons
The web API feels a bit complicated and takes some time to get the hang of.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Food and Beverages, 500+ employees
Less than a year
“So flexible tool”
Pros
Fully customizable and user-friendly, making it easy to adapt to different needs.
Cons
Every now and then, there are disconnections, which can be frustrating.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Electrical/Electronic Manufacturing, 500+ employees
More than a year
“Perfect choice”
Pros
The flexibility is impressive. We customized it to fit our needs and integrated it with our ERP without issues. I really appreciate how adaptable it is, from menu items to workflows.
Cons
This tool is built for maintenance and so far, I have not come across any major issues.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Government Administration, 500+ employees
Less than a year
“Good CMMS for managing transportation”
Pros
A great tool that delivers the benefits we need. The overall experience has been positive, and I highly recommend it.
Cons
Integrating it with all of our company's tools is not always smooth and can take some effort.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
6
Hospital and Health Care, 500+ employees
Less than 6 months
“It has been really helpful”
Pros
Being able to configure it to match our workflow is a huge plus. The experience has been good so far and we are still in development.
Cons
Figuring out the structure can be tricky at first, but it does get easier with time.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
10
Renewables and Environment, 51-100 employees
Less than a year
“Top chooice for CMMS”
Pros
Fast, flexible and comes with online help. The standard version follows prescriptive maintenance processes, great for regular users but a bit complex for occasional users.
Cons
Some terms are inconsistent across features and setting up geographic tree structures could be smoother. The reporting section could be more userfriendly and sorting/searching in tables could be more flexible. The scheduling feature could use better filters and display options, and there is no spell check for comments or text fields.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
4
Functionality
8
Transportation/Trucking/Railroad, 51-100 employees
Less than 6 months
“Tracking activities is easy”
Pros
As a beginner in maintenance, I find it helpful for monitoring and tracking activities.
Cons
Setting things up can feel overwhelming at first since there are so many features to navigate.
Rating Distribution
Ease of use
4
Value for money
8
Customer Support
9
Functionality
9
Food and Beverages, 51-100 employees
Less than a year
“Overall, it works well”
Pros
After a year of using it, there have been a lot of positives. There is still room for improvement, especially in making it more graphical and ergonomic. AI integration could make access even faster and easier.
Cons
Carl Source is quite technical and really requires strong computer skills to use effectively.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Government Administration, 500+ employees
More than a year
“Over a year of map system error in Carl's ticket”
Pros
The inventory management feature is great and I like that it allows widget customization.
Cons
We have not been able to use Carl Maps for over a year and a half because of system bugs. Moving data between databases is also not very practical.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Industrial Automation, 500+ employees
More than a year
“Good features, need improvements”
Pros
Packed with features, giving plenty of options for different use cases.
Cons
Reports exported to Excel like trigger lists, are not easy to work with in their current format.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
8
Government Administration, 500+ employees
Less than 6 months
“A highly valuable new tool for work”
Pros
We are still in the design phase but so far, we are satisfied. The support from CARL has been excellent and we appreciate their help.
Cons
We ran into some design and programming challenges on our end but CARL was quick to find workarounds that helped us keep things moving.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10