CHAMPS Software Reviews

Pros

The software has always been valuable for our preventative maintenance program. The customized mobile interface increased the efficiency of PM operations, which was a key reason for upgrading to the latest version. The CHAMPS sales and development teams were very accommodating in helping achieve a successful deployment.

Cons

A small component called the Spooler is required to operate outside the core server. In future versions, it would be great if the Spooler could function autonomously within the core server, reducing the need for additional Windows system licenses.

Pros

Simple in terms of data entry and retrieval, but powerful enough to produce complex usage information to aid in determining O&M needs.

Cons

I wish the software were more compatible with other scheduling software, though I understand the challenges with proprietary software.

Pros

Extremely robust with a clean and smooth layout, making this program essential for businesses looking to find the missing data to make more informed decisions.

Cons

The vast array of features can be overwhelming for those not comfortable with computers. Transitioning from MP2 to Champs was initially shocking due to the significant differences between the programs.

Pros

Simple and similar to MP2 and other older databases. The inventory system is functional. Adding characters to complete the field.

Cons

There is no visibility of the asset system or schedule. Everything is difficult to use because it's outdated and hasn't kept up with current standards.

Pros

Fast response, accurate messages and information, efficient communication, and messaging.

Cons

You can't use the software simultaneously on both a tablet and a desktop. Data needs to be refreshed by logging out of the account.

Pros

I find the software intuitive - CHAMPS provides thorough and immediate support - truly excellent.

Cons

I think we should have more leeway in making changes at the user level. Maybe we already do, and I just need to learn more?

Pros

Having used Champs for 15 years and administered it for the last 4, I find it the best way to track our maintenance issues and corrective actions. With my mechanical background, I appreciate the database's ability to track failures, helping me trend machinery to prevent future issues. Our company uses only the maintenance module, though Champs offers much more.

Cons

I find that new hires who aren't computer literate struggle initially to grasp the hierarchy. The system is quite straightforward if you avoid overthinking it.

Pros

The software is easy to use, but there's always room for improvement. It's simple to learn the basics. Champs has been a good vendor, and we've developed a personal relationship due to their smaller size.

Cons

New updates and releases incorporate feedback from all customers, but they often prioritize the larger clients. This sometimes makes the new features more complex than smaller clients want or need.

Pros

Personalized assistance and the ability to adapt it to our environment.

Cons

Sometimes we have to do a lot of adjustments and training.

Pros

The Champs program is solid, and the support is very personal. Champs is attuned to the CMMS market and continuously innovates.

Cons

Knowing the CMMS market and history, there's nothing we dislike about the product or vendor.

Pros

I find the way procurement, inventory, and maintenance management are seamlessly integrated in this suite quite impressive. When utilized effectively, the software supports transitioning to a paperless operation. It's clear that this system offers a practical and economical solution.

Cons

There's an issue with processing serialized parts, including returning, reissuing, and correctly tracking them.

Pros

It's relatively easy to use and offers several maintenance-related options (modules). The GUI and versatility are notable.

Cons

There's a lack of built-in engineering or performance measurement tools, like FMEA, FMECA, Weibull Distribution, RCA, MTBF, MTTR, MTBPM, etc. Measurement is crucial for assessing performance. Also, some global updates may not align with our needs, lacking customizable options. There's also a lack of a user forum for CHAMPS users.

Pros

The vendor is very supportive and customer-focused. There are areas in CHAMPS ver. 11 that could be improved, and as I understand it, ver. 12 has addressed most of them. We will be upgrading to ver. 12 soon.

Cons

I'd like the ability to create ad-hoc reports. The search feature could be more straightforward.

Pros

The CHAMPS Software Team has provided a product that aligns with our business practices in our unique environment. The staff members are always professional and dedicated to delivering a quality product.

Cons

Earlier versions lacked a true help desk function.

Pros

The database and reporting system make it easy to monitor processes efficiently.

Cons

Making changes within CHAMPS when business process improvements are identified is quite complex.

Pros

It's flexible enough that minimal customization is needed. The vendor ensures your implementation is successful.

Cons

Some features aren't as well documented as they could be.

Pros

I particularly like CHAMPS because it can handle many different aspects of a business, such as work orders, purchasing, payroll, accounts payable, inventory, scheduling, and lock-out tag-out. If a part of the system doesn't fully meet your company's needs, the great employees at CHAMPS can tweak it to suit your requirements.

Cons

I'd like to see more pre-built reports in the software.

Pros

Its ability to provide real-time cost tracking (labor and material) and to automate maintenance alerts for critical equipment is excellent. Regarding the vendor, they make a concerted effort to bring users together annually at a user's conference to share and learn from different experiences.

Cons

My main dislike, although not necessarily the vendor's fault, relates to the Bill of Materials (BOM) per asset. When an asset reaches its retirement age, you need to identify all related parts for disposal to avoid unnecessarily increasing inventory. This should be addressed during the setup stage.

Pros

Champs is very easy to navigate, and as an administrator, I do not receive many help-desk calls. Champs has always been quick to respond to any questions or modifications we've requested.

Cons

I think CHAMPS will be a better system once they roll out and implement the web-based version and resolve all the bugs.

Pros

Navigating from place to place is intuitive.

Cons

Some data in one field is in a numerical format, while the same data in another table is text. Some report writing tools can handle this, but Microsoft Access cannot, which limits many simple reports from accessing the data.