DirectLine CMMS Reviews

“powerful maintenance tracking”

Pros

From my experience, this CMMS gives off a very professional feel and I've had a great experience with the support team. It helps me track, schedule and document preventive maintenance in a clear and reliable way.

Cons

Navigation feels a bit awkward at first until you get trained and spend some time working with it.

“single path saves time”

Pros

Now, clients have one clear way to submit their requests which has helped me organize my time much better and keep things more structured.

Cons

A few of the product's modules feel unnecessary for the way we use it.

“tailored fit for my team”

Pros

Using MegaMation feels like I'm working with a system built around my needs but without the high cost of a fully custom solution. In my case, it even supported our processes so well that our team earned recognition and it played an important role in how we managed our facilities.

Cons

I don't have any complaints. Their staff is wonderful and the product itself has been excellent.

“excellent maintenance tools”

Pros

Overall, I've had a really positive experience with the maintenance software and it has worked well for what I need.

Cons

I honestly don't have anything negative to say about the system.

“customized facilities success”

Pros

After rolling out MegaMation more than once, I've had consistent results each time. I've used it in different environments, including a hospital and both setups went smoothly. What I like is that it continues to evolve instead of feeling like a one-time setup. In many cases, their team has suggested better approaches than what I originally planned and other times we've worked together to rethink things. Either way, I've always ended up with a solution that fits my needs.

Cons

At both organizations where I've used MegaMation, the biggest challenge has been getting IT and Privacy teams comfortable with the idea of off-site servers and the fact that you're not actually "buying" the software. That concept can be difficult for them to accept. The comparison that usually helps most is online banking, we all trust highly personal information to systems hosted elsewhere, even though we don't own that software either.

“powerful maintenance control”

Pros

Across the platform, I really like how the modules are set up. I can manage inventory fully, connect it to equipment and even issue items directly to work orders. The purchasing module is helpful too especially for automatic purchase orders based on stock levels. The PM and work order interface works well for me and being able to attach documents like Word or Excel files adds extra value. I also find the maintenance shift log useful since technicians can record their work and get it approved. One of the strongest features for me is the KPI dashboard which tracks performance automatically and lets me drill down into details like equipment and staff. It has really helped improve how I manage maintenance overall.

Cons

Do not have any real complaints. Most maintenance organizations probably use only about 30% of their CMMS, while we use around 95% of ours. Even when issues come up, they are not ignored and get addressed quickly.

“flexible setup and responsive support”

Pros

Getting new plants and users started has been pretty easy in my experience. Most people learn the system quickly and I've found the support team very helpful through calls and online sessions. Many of the changes I've requested were completed quickly and often without extra cost. I also like that I can manage user profiles and system settings myself without needing IT support. Since it's not hosted on our own hardware, I don't have to worry about maintenance or upgrades which takes a lot of pressure off our IT team.

Cons

For a larger organization, the subscription cost can start to get close to what a purchased system would cost when you look at it over a number of years. Another limitation is that the system operates as a standalone product and doesn't integrate with our ERP software. Because of that, it's been hard to fully use the purchasing and inventory modules. The system also doesn't currently let us query all plants at the same time so we end up running separate reports and then combining the information ourselves. KPI options and visual reporting are fairly limited as well. When exporting data, we still have to work it over in Excel to build charts and graphs and the raw output isn't very quick or simple to interpret.

“fast reports and reliable support”

Pros

Starting with the program didn't take much time for me and I found it easy to use right away. The reports are fast and useful and support is always available when needed. Even when I help others get started, they usually become comfortable with it pretty quickly.

Cons

I'd still like to see more web-based features available in the system.

“powerful module search”

Pros

One feature I really appreciate is the search function across modules. It works well and helps me find what I'm looking for without wasting time.

Cons

At this point, I haven't run into any issues to mention.