DirectLine CMMS Reviews

“responsive support and training”

Pros

One thing that stands out for me is the customer service. I've had access to training whenever needed and the team responds quickly. They're also open to making changes that improve how the system works and feels.

Cons

The administrative side of the software is not the most simple to navigate and the reporting can feel a little clunky. That said, the platform has a very broad set of features and with applications like this especially in the CMMS space, it's hard to make everything completely user-friendly for people without prior system experience so I don't really see that as a major downside.

“paperless workflow with excellent support”

Pros

Moving away from paper-based processes has made a big difference for me. I can now quickly find information when I need it and the support team has been very helpful throughout.

Cons

At times it runs a bit slowly, although that could be related to our internet connection. You also have to jump between multiple screens sometimes to gather all the information you need.

“helpful support”

Pros

Whenever I have questions or need assistance, I know the support team is available and ready to help. I also find the features included in the system to be practical and useful in real situations.

Cons

Certain parts of the interface feel a bit awkward to move through. I also wish there were a more formal training option that didn't have to happen over the phone or computer.

“single path that keeps us organized”

Pros

Clients now have a single, clear way to submit their requests which has helped me stay more organized and manage time and opportunities more effectively.

Cons

It did take us some time to fully understand what we actually needed and how to make the product work in the best way for our situation.

“flexible reports and great inventory”

Pros

Using this system in my daily work has been pretty easy and I really like how much control I have over reports. The inventory module is well arranged and the KPI reports give me the flexibility I need especially when I'm planning ahead for maintenance.

Cons

Adding photos feels a little clunky and isn't as convenient as it should be. The per-module pricing looks appealing at first but once the system is fully set up, it would make more sense if all modules were included.

“powerful CMMS with standout support”

Pros

Right from the beginning, it has felt like a very capable CMMS that can handle almost anything I throw at it. I've also had a great experience with the support team, as they actually pay attention to feedback and adjust based on changing business needs. There are still features I haven't used yet but I can see myself making use of them as things grow.

Cons

There really isn't much to dislike. The online documentation can sometimes be a bit vague or outdated but a quick call to their team is usually all it takes to get clarification.

“perfect work order console”

Pros

What stands out to me is that it feels like a proper work order system, not something where that feature was added later. I like the work order console because I can organize things the way I want and having multiple windows open at once helps when I'm juggling tasks. The support team has also been very helpful, always ready to guide me through anything I don't understand.

Cons

Around the shop, I'm usually the person everyone comes to for this kind of thing and I've been learning the system as I go with a lot of help from support. When I first began using it, it felt a bit clunky. For example, I couldn't just double-click the work order description to open it. I also had to close the "View work order" screen and then open the "Close work order" screen separately when the job was finished. Working with multiple windows and figuring out how to move between them was not simple at first, even though it feels obvious now that I understand it. The software is capable and does a lot but for the technician actually turning the wrench, it can still feel like more than they really need at this point.

“Great system with lots of options”

Pros

From my side, there's a lot to like about this system especially the range of options it offers. I've also found the customer support to be reliable whenever I've needed help.

Cons

There have been delays and getting custom features set up can be a bit challenging. Also some technicians tend to communicate in a way that feels overly technical.

“flexible mobile access”

Pros

Having access to the mobile app has been very useful for me. I can support multiple users easily and I like that it stays simple to use while still letting me adjust it based on my needs.

Cons

Overall, it's a great piece of software but there are still quite a few glitches. A lot of them seem to come from improper use and limited training so having more webinars available on YouTube would really help.

“affordable support and clear screens”

Pros

Whenever I need help, I've been able to get it without trouble. I also appreciate that it's more affordable compared to some other expensive software options and I find the screens easy to move through.

Cons

There was a slight learning curve for some team members who didn't use the system very often but support was available when they needed it.

“scales with our growth”

Pros

In my experience, the software fits my company's needs really well and has grown along with us. Even when we started, I had expansion in mind and it has supported that plan from the beginning.

Cons

One area that could use some work is the reporting, since it feels pretty general right now. It's simple enough to use but I'd really prefer if my weekly reports could export straight into a chart format. Better training might help with that too.

“customized inspections and mobile wins”

Pros

One thing I really value is how much I can adjust the system to match my requirements. I've been able to set up inspections that automatically create work orders when an issue is found which has worked well for things like dorm checks and equipment inspections. The mobile app also helps my team access their work while in the field which has reduced paperwork and improved productivity. Support has also been quick to respond and fix issues whenever they come up.

Cons

Since the software is highly customizable, it took us some time to figure out exactly what we needed and how to configure it in the most effective way for our operation. It was especially helpful when Megamation connected us with a retired college facilities professional who understood both the system itself and the specific needs of a college environment.

“versatile toolkit for industrial teams”

Pros

It has become a complete toolkit for my maintenance and engineering work. I like that it covers a wide range of needs and being able to shape it around my requirements makes it even more useful.

Cons

At the beginning, it can feel a bit overwhelming until the organization fully understands what the system is capable of and decides how it wants to use those capabilities.

“reliable software with stellar support”

Pros

From my experience, the system feels reliable in day-to-day use. I also really appreciate having 24/7 support available, since the team is always quick to respond and help resolve issues.

Cons

As a scheduler or superuser, there are still too many mouse clicks involved. Some of the repetitive tasks feel more tough than they should and I think those redundant steps could be aligned better.

“responsive support and simple workflow”

Pros

Using it every day has been simple for me and the support team has been excellent. I've noticed they even check in regularly to see if I need anything which I find very helpful.

Cons

Honestly, I do not have any real complaints. We are only using a small part of everything Megamation can do and the only thing I would change is having a larger font. Aside from that, I am a very satisfied user.

“comprehensive modules and excellent support”

Pros

Getting around the system has been easy because everything is clearly laid out. I also like that it includes a wide range of features which makes it useful for different types of tasks. Support has been great as well.

Cons

One thing that's missing is the ability to view a picture of the equipment alongside its information. It's also limiting that PMs can't be printed unless the work order has already been scheduled.

“user-friendly with excellent support”

Pros

The platform has been easy for me to work with and I've had a good experience with the support team whenever I needed help.

Cons

At this point, there's nothing we dislike about it.

“powerful once it clicks”

Pros

Once I spent some time learning it, I found that it performs really well and handles my tasks without issues.

Cons

Getting comfortable with it takes time because it's difficult to learn at first.

“handy cloud-based setup”

Pros

Being cloud-based is something I really like, since I don't have to worry about installing or maintaining anything on my own servers.

Cons

The pricing can feel a little expensive for some users.

“helpful support and smart leasing”

Pros

One of the things I appreciate most is the support team. They're knowledgeable, polite and always ready to help me when needed. I also like the leasing option and it feels like the company really focuses on keeping customers satisfied.

Cons

From time to time, we do need a programmer to handle a special request but even then, the company does everything it can to make the process go as smoothly as possible.