Eagle CMMS Reviews

“A dependable tool for managing tasks

Pros

It helps me stay connected with project staff, ensuring smooth follow ups and keeping all areas running efficiently. It also makes it easy to grant access to new team members as they join.

Cons

It would be nice to have more features from the supplier

“Comprehensive system for work orders

Pros

We use this system for our facilities department's work orders across 20+ locations. Anyone can submit a work order for their site and the system allows us to track progress, put tasks on hold, and add notes. It keeps everyone on the same page and streamlines communication.

Cons

Finding reports could be easier I usually have to search around to figure out which one I need

“MaxPanda streamlines workflows for users

Pros

It so simple to use for end users and customizable to fit specific requirements.

Cons

Running reports and keeping up with asset tracking can be challenging

“Great overall software experience

Pros

Easy to use and consistently exceeds expectations.

Cons

It doesn't fully meet my needs

“MaxPanda's features in day-to-day use

Pros

Submitting general work order tickets is simple. As an admin, I find the dashboard very useful for tracking the status and progression of work orders.

Cons

Not being able to customize fields on the work order screen makes it harder to track details like money spent on specific assets

“A highly functional work order system

Pros

Extremely user-friendly, which is a must for us. It allows you to enter as much or as little detail as needed, making it flexible to different workflows.

Cons

I haven't found anything I dislike about it

“User-friendly and quick to set up

Pros

The system is easy to use for both staff and guests. It simplifies work order scheduling, allows multiple staff members to be assigned to a task, and makes it easy to pinpoint job locations.

Cons

There's no way to assign the same job to multiple buildings which would be helpful

“Packed with features and great value for money

Pros

Great for managing work orders and preventive maintenance.

Cons

No major complaints but I'd love the ability to remove fields on the work order creation page to keep things simpler

“Good software for our organization

Pros

The filtering options make it easy to organize and find what we need, which is a big advantage for our team.

Cons

So far I haven't encountered any issues with the software

“Excellent features at an affordable price

Pros

Creating work orders in it is simple and efficient.

Cons

The reporting feature should allow more than 60 days for on the fly reports

“Some occasional hiccups

Pros

The software is effortless and easy to learn.

Cons

The software can be glitchy at times and resolutions take longer than they should

“Minor technical issues need attention

Pros

Easy to use, plus it integrates well with other products.

Cons

Updates aren't communicated well Maybe it's an issue with head office not notifying us but sometimes the system goes down without warning causing us to lose a full workday There are also too many updates

“Need to improve

Pros

Field staff can quickly add or start work orders without hassle.

Cons

The reporting system isn't strong enough for management to capture key data for decision making

“Not a very good software

Pros

The design feels overly complicated, it seems like it was created by someone with an advanced degree but sold to people who just need something practical and easy to use.

Cons

Entering inventory and assets takes a lot of effort

“It CMMS has boosted our productivity

Pros

Maxpanda's ease of use is incredible. Everyone, from maintenance staff to managers, can quickly navigate the app or online platform to complete their tasks. I also love that they consistently update the software, making improvements almost daily.

Cons

The system is designed for large companies with multiple buildings which makes setup tricky for businesses like ours We run over 20 restaurants and it wasn't very easy to configure initially

“How MaxPanda optimized our property management

Pros

Simple to use and customer support is always available when needed. Also you get real people, not an automated system.

Cons

You can't approve POs from the app but I have spoken with Maxpanda's management and they've assured me they are working on adding this feature

“Great for small and medium-sized teams

Pros

Works almost as well on handheld devices as it does on desktops.

Cons

It can be a bit slow on smaller devices and there's a lack of PKIs

“Its both functional and easy to use

Pros

Very smooth system from start to finish. Adding users, assets, PM schedules.. it's all easy to manage, whether on a desktop or an iPad.

Cons

Not much to dislike we haven't had any major issues so far

“Outstanding customer service with a cloud-based system

Pros

Their customer service is fantastic. I had a feature request for the mobile app and they actually added it in the next release!

Cons

The database sync on the mobile app is a little slow but they have acknowledged it and are working on improving it

“Advancing CMMS technology step by step

Pros

MaxPanda has improved a lot over the past two years. I really appreciate their continuous updates and quick responses to support requests. When we first used the Android version, creating new work orders was glitchy especially when scanning QR codes. Pre-filled information would delete itself and field name bars were too short to read full descriptions. But when I used it again recently, all those issues were gone and it worked smoothly and quickly.

Cons

I had an issue when uploading photo attachments from my Samsung S10 I had renamed the files on my phone but when uploaded the system saved them with a different date time name However when I uploaded the same files via Chrome on my laptop they saved correctly The system also doesn't handle preventive maintenance based on running hours very well We've found workarounds but it doesn't feel smooth Another downside is the 10MB attachment limit It's frustrating when PDF manuals for certain assets exceed that size It would also be really helpful to have folders within attachments especially for asset history If we could organize attachments by year it would make tracking past records invoices and photos much easier