Elara Software Reviews

Pros

The software is very simple to use which makes getting started and working with it feel natural.

Cons

I'll only be able to say more about any downsides after using it extensively in day-to-day business.

Pros

Working with Elara is very simple and entering data happens quickly. In day-to-day use, that has helped us get rid of a lot of paper notes because the team actually sees a benefit in using Elara instead of writing things down on slips of paper. A nice side effect is that we now end up with much more complete and transparent documentation of our processes.

Cons

The document management part still feels like it is in beta. There is no inheritance for documents and uploaded files cannot really be edited at the object level. There also is not a proper document overview yet. You can definitely tell Elara is backed by a startup. The people behind it are very committed and capable but the implementation process takes longer than expected. The product seems to be gaining traction quickly and at times that creates an imbalance between the number of customers and the available staff.

Pros

Works across different platforms and doesn't require any on-premise installation which makes it very convenient to use.

Cons

A lot of features still aren't implemented well enough to really deliver value in some areas. For example, availability reporting is limited by insufficient shift calendars and spare parts management still requires manual parts deduction instead of handling it retroactively.

Pros

This software makes information transparent and accessible for the people affected.

Cons

It can be quite time-consuming because a lot of necessary details have to be entered.

Pros

Creating maintenance tasks is really quick and the email notifications keep me well informed.

Cons

Overall I haven't come across anything about the platform that I dislike.

Pros

It's quick and simple to keep everyone informed.

Cons

In my opinion the different views can be a bit confusing at times.

Pros

The setup and day-to-day use feel very simple. It's something really anyone can handle without much trouble.

Cons

If anything could be added, a printed weekly schedule would be helpful for employees who have limited IT skills or weaker language proficiency.

Pros

Elara has a well-structured, simple interface that makes it simple to create jobs and recurring tasks using templates. Another big plus is the fast, helpful customer support which sometimes responds to reported issues right away and fixes them quickly.

Cons

haven't run into any downsides while using Elara.

Pros

Getting the software up and running in our day-to-day operations wasn't complicated at all. At the beginning, we did need to build some awareness and acceptance around introducing a new system but that's pretty normal with any new software rollout. It didn't take long for everyone to notice that their processes were improving and after that, using it became second nature.

Cons

Right now what's missing is tenant integration since in some cases multiple companies or locations need to work in parallel.

Pros

Right from the start, the interface makes a very good impression because it looks appealing and well designed. The system is simple to use and simple to navigate. It helps make sure nothing gets forgotten and during meetings all the necessary information is always available as long as you have your phone or a similar device with you. Recurring jobs are simple to set up and manage and overall it really improves teamwork while making communication much better.

Cons

It would be even better if each object could have multiple task intervals based on operating hours. At the moment, only one interval can be assigned but several are needed to fully cover all required tasks. It would also be very useful if tasks could be created automatically after a failed inspection especially since all the relevant information already exists in the previous tasks. A built-in chat where you could message teams or individual users would also be a helpful addition.

Pros

The part I appreciate most is how tasks can be assigned especially with recurring tasks included. It's also really useful to be able to keep track of how a task is progressing.

Cons

The search function still needs improvement and the overall clarity of the objects could be better.

Pros

Elara is user-friendly and simple to use. Because it's well connected across our company, important information can be pulled from the system within seconds which saves a lot of effort when gathering what you need.

Cons

There are issues when printing scaled orders. The reminder function and notifications also tend to arrive late from time to time.

Pros

It integrated into our existing processes without any issues and the support has been very responsive and fast whenever we needed help.

Cons

Since we were managing our equipment with Excel spreadsheets before ELARA, I honestly haven't noticed any downsides with ELARA so far.

Pros

There's noticeably less downtime now and communication and documentation have both improved a lot.

Cons

The mobile app still has room for improvement when it comes to user-friendliness.

Pros

Fast, flexible, structured and well organized.

Cons

I'd really like to have the "Projects" feature back.

Pros

It covers the full maintenance management process, including appointment scheduling and reminder features which is very useful in daily work.

Cons

The reporting and analysis functions still have room for improvement.