Mark H.
Not Specified, N/A employees
“fantastic multi-user setup”
Pros
Setting it up for multiple users was very easy for me. The data entry screens are easy to understand and I was able to work with the system daily without much effort. I also found the built-in reporting templates very useful since they were ready to use from the start.
Cons
I honestly haven't come across any issues yet!!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard N.
Not Specified, N/A employees
“quick setup and helpful support”
Pros
Getting it installed on a shared network drive was simple in my case. I haven't used every feature deeply yet but most of what I've tried has been easy to understand. I also appreciate how quickly the support team responds when I send questions and the regular emails with tips have been helpful for learning the system better.
Cons
One thing that could be improved is the licensing, as it would be better if any user could log in on a computer where the software is already installed. Email alerts for pending work orders would also be a helpful feature to have. The documentation is already fairly great but adding a few more in-depth examples would make it even more useful.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
David W.
Not Specified, N/A employees
“helpful support and fast workflow”
Pros
From my experience, it handles most of my needs from a single interface which keeps things convenient for me. I also like that the reporting format can be adjusted and whenever I've needed support, the responses have been helpful and timely.
Cons
As with most software, a few things don't work exactly the way I'd prefer. There's also no built-in way to track configuration changes, such as task instructions which may not matter to everyone but can be a concern in regulated environments like ours. I also struggled for a while to get the custom reports looking the way I wanted, although I was satisfied with the end result.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Laura D.
Not Specified, N/A employees
“Perfect setup and friendly design”
Pros
Installation was simple for me and the software has been easy to use since the beginning.
Cons
There are still a few issues in the program especially with the reset button and it sometimes hangs when closing.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Leif H.
Not Specified, N/A employees
“reliable maintenance and parts control”
Pros
It handles both breakdowns and routine maintenance well in my experience. I also find the spare parts and purchasing features very strong. It supports detailed part tracking, works well with different language characters and gives me good control over costs.
Cons
One issue is that work orders that are overdue for a long time no longer remain visible in the work order list so they have to be tracked down through the task listing instead.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
