iM3 SCM Suite Reviews

“Very impressed with functionality. Highly recommend it. Good value for the money

Pros

Navigating the system is a breeze. It's highly customizable and cloud-based, with excellent support when needed. Improvements are timely, and the support team is very knowledgeable.

Cons

Sometimes their team is prepared, but we aren't. Their team is extremely eager to help and solve problems.

“Excellent

Pros

The software boosts productivity and time management across all areas of my company. It provides essential information at my fingertips and streamlines tasks that used to take a lot of time.

Cons

The advantages of using the program far outweigh any cons. If I had to mention one drawback, it wouldbe the occasional glitches that arise after an update. Fortunately, we have an exceptional team that promptly resolves these glitches.

“Great customer support and training.

Pros

The ability to track parts is invaluable. Creating a purchase order from the work order screen is a fantastic feature. Sales orders and work orders are very easy to create and process. If I have questions, they always answer the phone and assist me.

Cons

Certain easy tasks take longer than necessary. Reporting is one such task. While the reports are available, locating them can be challenging. Another example is returning parts to inventory after they have been issued to a work order or sales order. However, the team is aware of these issues and actively working on finding solutions. Overall, it's a good system.

“We began transitioning from older software about a year ago, we forget how far we have come.

Pros

IM3 accelerates many of my daily processes. I can use the software in the field and instantly share information with my entire team, no matter where they are.

Cons

We have encountered some obstacles, but we are persevering through our challenges. The software functions perfectly in an ideal world, but in reality, unexpected issues arise that require us to find workarounds.

“Inventory control is much better than we have ever experienced before.

Pros

Inventory management is straightforward with the receiving, scanning, and issuing processes. Service Work Orders can be done both in the shop and through the Mobile App, which works very well. Sales Orders are used to invoice Over the Counter Parts. Although inventory processes take more time, the accuracy is much better. I love how the iM3 team listens to our needs, continually improving and enhancing the software.

Cons

Initially, the system lacked comprehensive reports. However, thanks to user suggestions, the list of available reports has expanded over time. Those using the system continue to contribute ideas for additional reports, which is a positive aspect.

“Very helpful customer service, they are great! Program could be more flexible.

Pros

It's intuitive and straightforward to navigate.

Cons

It lacks flexibility, as I cannot delete or modify certain elements without contacting support.