iM3 SCM Suite Reviews
26 Review(s)
softwareOverall Rating
4.4
26 Review(s)
Rating Distribution
5
(14)
4
(9)
3
(2)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.4
26 Review(s)
Rating Distribution
5
(14)
4
(9)
3
(2)
2
(1)
1
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Ratings
Provider Size
Time Used
Sort by:
Efficiency Amplified: Unraveling the Power of iM3 SCM Suite
Efficiency Amplified: Unraveling the Power of iM3 SCM Suite
Pros
The system is packed with features. My processes are quite unique, and the team worked diligently and thoroughly to understand my needs. Key processes like Product Kitting, Product Receiving, Reporting, Billing, and Mobility features are incredibly simple and straightforward to use.
Cons
When I first started using the system, there was a lot to grasp during the training phase. Occasionally, there were numerous steps to follow, but thanks to the support team's videos and documentation, I could repeat the process until I became proficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norlan
Warehousing, 11-50 employees
Less than a year
August 2023
Great customer support, seamless implementation!
Great customer support, seamless implementation!
Pros
This software eliminates rework, which is a significant advantage for me. It provides a clear overview of the status of all my work orders at a glance. Once I got familiar with the screens, navigation became straightforward, though understanding the capabilities of each screen took some time. The system simplifies inventory tracking, allowing me to transfer stock from the main warehouse to service trucks efficiently. My mobile technicians can process and invoice repairs on the spot, and I can log in from home to assist when needed. I appreciate how inventory parts can be linked to work orders to avoid omissions.
Cons
I had hoped for better integration with Sage Desktop, but unfortunately, it was only available on Sage's online platform. As a result, our accounting process is somewhat manual at present. We did reach out to Sage multiple times, but they didn't provide comprehensive G/L mapping support. It would be great if we could edit work orders in the current status instead of being limited to specific statuses.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Carla
Transportation/Trucking/Railroad, 11-50 employees
More than a year
December 2022
5 out of 5 rating hands down!
5 out of 5 rating hands down!
Pros
Integrating with my IT department was smooth, and the features are intuitive while being advanced for record-keeping and expense tracking. I enjoy using the software as it turns daily interactions into a one-stop shop. It's effective, clean, has a great user interface, and is simple to operate.
Cons
I haven't come across any software features that were not fulfilled.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ezra
Government Administration, 51-100 employees
Less than a year
August 2022
Very easy to use system with rich functionality and outstanding customer support
Very easy to use system with rich functionality and outstanding customer support
Pros
The organization of the software is outstanding, and it's very straightforward to learn and use. Importantly, all modules are interconnected. The mobile apps for warehouse and asset management seamlessly link to the web interface in real-time. I love the transaction log and the system's flexibility. Unlike other ERPs requiring multiple steps for a simple transaction, iM3 accomplishes it in one click.
Cons
At the moment, the system lacks the ability to create custom fields. However, I'm pleased to hear that the support team is planning to launch this feature, which is already available in the sandbox environment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Matthew
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
June 2022
Digital Transformation of Distribution/Manufacturing Facilities
Digital Transformation of Distribution/Manufacturing Facilities
Pros
I am very impressed with the iM3 SCM system and its robust order fulfillment module that consolidates my customer orders. Once the orders are received from various marketplaces, my warehouse and distribution team can efficiently pick, pack, and ship. The iM3 team is highly flexible and knowledgeable, providing the best process flows and methodologies, they are at the forefront of technology and extremely responsive. We started with a basic warehouse management program, which has now integrated Automated Guided Vehicles (AGVs), enhancing my operations' efficiency. As we automate our manufacturing facility, I appreciate managing all critical processes in one system that supports our growth.
Cons
As someone brimming with ideas, I truly appreciate how seriously the team takes my feedback and suggestions. Surprisingly, everything I wanted to incorporate into the system already existed. There were a few aspects like enhancing terminology/error messages that, once pointed out, were promptly resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Osman
Cosmetics, 11-50 employees
More than a year
July 2021
Robust product, great people who work as family!
Robust product, great people who work as family!
Pros
Work Order Management and the Mobile App are great for scanning QR codes and viewing Asset History. I can scan materials and parts directly to work orders, create customer invoices, and quotes. There's so much I can do if I take the time to learn.
Cons
Just like with anything new, embracing change is essential. Initially, there is a learning curve, which can be demanding. Remembering numerous steps can be challenging, but once you get the hang of it, the team has done an excellent job of streamlining certain processes through features like copy transactions, templates, quick transaction creation, and other convenient shortcuts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
July 2021
Multimarine Services Inc.
Multimarine Services Inc.
Pros
IM3 is excellent for my company's needs. The team at IM3 is very innovative, consistently introducing new features we didn't know we needed until we used them. The inventory software, dashboards, mobile access, and reports are all fantastic.
Cons
It takes time to become familiar with all the available features and ensure proper setup.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Zack
Transportation/Trucking/Railroad, 11-50 employees
More than a year
June 2021
iM3 SCM Suite Review
iM3 SCM Suite Review
Pros
I find the software quite intuitive, allowing me to locate items effortlessly. It's simple to grasp and, overall, incredibly accessible.
Cons
Unfortunately, the system tends to freeze frequently, displays error messages, and takes a while to approve tasks.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
6
Danielle
Construction, 51-100 employees
More than a year
June 2021
im3
im3
Pros
This software works with QB and is more up-to-date than my previous system.
Cons
Some tasks involve multiple steps and could benefit from simplification. It takes time to train and comprehend all the steps and how the system operates. The process of adding and removing user roles or permissions can be confusing.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Kimberly
Construction, 11-50 employees
More than a year
June 2021
Review
Review
Pros
I value its compatibility with QuickBooks.
Cons
Improving inventory tracking is necessary. It would be great to have the ability to perform cost of goods accrual or have an easy way to track received inventory compared to vendor bills.
Ease of use
7
Value for money
3
Customer Support
8
Functionality
7
Jason
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
Capable of greatness but falls short.
Capable of greatness but falls short.
Pros
The cloud-based and mobile integration allows me to access the program from anywhere, providing a lot of flexibility.
Cons
All processes seem to involve too many steps. Generating and closing out work orders and sales orders require numerous steps. Our customers often inquire if we are still working on their bill. The interface feels cluttered, with certain information and input fields unnecessarily prominent. It would be better to bury them in an additional info tab. For instance, the work order screen should resemble the WO completion screen, displaying only the necessary information in a single location. While there are some functions we enjoy, they could benefit from simple adjustments. For example, the parts request dashboard is great, but it lacks editing capability and the ability to leave notes on the desktop side. This would greatly enhance its usefulness. Additionally, the program lacks a robust work scheduler, and we find ourselves resorting to Google Calendar for shop scheduling. One significant drawback is the absence of a quick view function for customer or part information. For instance, we lack a core bank where we can easily search for any owed cores from a customer. Instead, we have to manually search for the part and determine if any cores are due. Moreover, the program has a steep learning curve and doesn't feel intuitive to use.
Ease of use
7
Value for money
5
Customer Support
8
Functionality
7
Bill
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
Carrier Detroit
Carrier Detroit
Pros
When used correctly, the inventory management section is very helpful.
Cons
Implementing the software to a group of users accustomed to older software can be challenging.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
MARK
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
IM3 System (People plus software)
IM3 System (People plus software)
Pros
The software helps me keep better track of parts owed to other locations (service trucks), customers (back-ordered parts), and parts for specific jobs or over-the-counter sales. Even those not good with computers can use it for basic needs, while others can utilize its more in-depth features.
Cons
Like any software, updates bring constant improvements, which is great. However, sometimes minor details get overlooked during the update process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brian
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
FEEDBACK
FEEDBACK
Pros
I like the ability to add employees and tasks to different jobs, and I can delete invoices quickly if there's an error.
Cons
The SRTs (Software Reliability Tests) require updating. The inconsistent utilization of all the features hampers the software's effectiveness. There are instances where tasks are automatically duplicated, and glitches occur when non-backordered parts hinder invoice closure. Additionally, adding a model year fails to include the equipment code. The application's overall speed can also be delayed at times.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Charron
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
October 2020
Great product
Great product
Pros
The development team provides good communication about upcoming features. It's easy to pull and dump data. We're still learning, as we haven't been in the system long.
Cons
Setting user restrictions can be somewhat cumbersome.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Joel
Transportation/Trucking/Railroad, 51-100 employees
Less than a year
August 2019
My Review.
My Review.
Pros
I like how much information is displayed on a single screen.
Cons
The system tends to slow down when attempting to issue a large number of parts simultaneously. There are numerous minor bugs that don't impede our day-to-day work.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jon
Automotive, 11-50 employees
More than a year
August 2019
Very good software
Very good software
Pros
I love that the cloud-based system lets me access it from any device, anywhere. The customer service is top-notch, the team at iM3 is very responsive and resolves issues quickly, offering the solutions I need. They also provide customization, which is vital in an industry with diverse customer needs.
Cons
It would be beneficial if the software supported multi-currencies, allowing our teams in Europe and Canada to use a single platform instead of switching between multiple ones.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dhrumil
Logistics and Supply Chain, 51-100 employees
More than a year
August 2019
iM3
iM3
Pros
The interface is incredibly intuitive and easy to navigate, and the support staff is outstanding.
Cons
The integration with QB (QuickBooks) is seamless due to its cloud-based nature.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Carolyn
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2019
Great tracking software to Supplu Chain!
Great tracking software to Supplu Chain!
Pros
This tool is excellent for tracking all the essentials in daily supply chain management operations. It enhances productivity and time management throughout my entire company.
Cons
Some of the simplest tasks take longer than expected. It would be a great idea to enhance the dashboards for easier report generation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cornejo Alfaro
Not Specified, N/A employees
Free Trial
March 2018
the customer support is 2nd to none. a far superior product than the system we had been using.
the customer support is 2nd to none. a far superior product than the system we had been using.
Pros
iM3 is very forward-thinking and continually adds features to improve the product. Their team invested many hours in understanding my business, unlike other software developers who offer inflexible products. They addressed my unique challenges with multiple locations and operations.
Cons
Initially, the program's weak point was report generation. However, by collaborating with IM3, we are now developing customized reports that cater to our evolving needs. While some tasks still require a few too many keystrokes, the upcoming new version addresses many of these issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Doug
Transportation/Trucking/Railroad, 51-100 employees
More than a year
December 2017
Very impressed with functionality. Highly recommend it. Good value for the money
Very impressed with functionality. Highly recommend it. Good value for the money
Pros
Navigating the system is a breeze. It's highly customizable and cloud-based, with excellent support when needed. Improvements are timely, and the support team is very knowledgeable.
Cons
Sometimes their team is prepared, but we aren't. Their team is extremely eager to help and solve problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MANOJ
Wholesale, 500+ employees
More than a year
December 2017
Excellent
Excellent
Pros
The software boosts productivity and time management across all areas of my company. It provides essential information at my fingertips and streamlines tasks that used to take a lot of time.
Cons
The advantages of using the program far outweigh any cons. If I had to mention one drawback, it wouldbe the occasional glitches that arise after an update. Fortunately, we have an exceptional team that promptly resolves these glitches.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dustin
Not Specified, N/A employees
More than a year
December 2017
Great customer support and training.
Great customer support and training.
Pros
The ability to track parts is invaluable. Creating a purchase order from the work order screen is a fantastic feature. Sales orders and work orders are very easy to create and process. If I have questions, they always answer the phone and assist me.
Cons
Certain easy tasks take longer than necessary. Reporting is one such task. While the reports are available, locating them can be challenging. Another example is returning parts to inventory after they have been issued to a work order or sales order. However, the team is aware of these issues and actively working on finding solutions. Overall, it's a good system.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lee
Transportation/Trucking/Railroad, 51-100 employees
More than a year
December 2017
We began transitioning from older software about a year ago, we forget how far we have come.
We began transitioning from older software about a year ago, we forget how far we have come.
Pros
IM3 accelerates many of my daily processes. I can use the software in the field and instantly share information with my entire team, no matter where they are.
Cons
We have encountered some obstacles, but we are persevering through our challenges. The software functions perfectly in an ideal world, but in reality, unexpected issues arise that require us to find workarounds.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Lauren
Transportation/Trucking/Railroad, 11-50 employees
Less than 6 months
December 2017
Inventory control is much better than we have ever experienced before.
Inventory control is much better than we have ever experienced before.
Pros
Inventory management is straightforward with the receiving, scanning, and issuing processes. Service Work Orders can be done both in the shop and through the Mobile App, which works very well. Sales Orders are used to invoice Over the Counter Parts. Although inventory processes take more time, the accuracy is much better. I love how the iM3 team listens to our needs, continually improving and enhancing the software.
Cons
Initially, the system lacked comprehensive reports. However, thanks to user suggestions, the list of available reports has expanded over time. Those using the system continue to contribute ideas for additional reports, which is a positive aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Transportation/Trucking/Railroad, 11-50 employees
More than a year
November 2017
Very helpful customer service, they are great! Program could be more flexible.
Very helpful customer service, they are great! Program could be more flexible.
Pros
It's intuitive and straightforward to navigate.
Cons
It lacks flexibility, as I cannot delete or modify certain elements without contacting support.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
10
Giuseppe
Not Specified, N/A employees
Less than a year
November 2017
Filters
Sort by:
Efficiency Amplified: Unraveling the Power of iM3 SCM Suite
Efficiency Amplified: Unraveling the Power of iM3 SCM Suite
Pros
The system is packed with features. My processes are quite unique, and the team worked diligently and thoroughly to understand my needs. Key processes like Product Kitting, Product Receiving, Reporting, Billing, and Mobility features are incredibly simple and straightforward to use.
Cons
When I first started using the system, there was a lot to grasp during the training phase. Occasionally, there were numerous steps to follow, but thanks to the support team's videos and documentation, I could repeat the process until I became proficient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Norlan
Warehousing, 11-50 employees
Less than a year
August 2023
Great customer support, seamless implementation!
Great customer support, seamless implementation!
Pros
This software eliminates rework, which is a significant advantage for me. It provides a clear overview of the status of all my work orders at a glance. Once I got familiar with the screens, navigation became straightforward, though understanding the capabilities of each screen took some time. The system simplifies inventory tracking, allowing me to transfer stock from the main warehouse to service trucks efficiently. My mobile technicians can process and invoice repairs on the spot, and I can log in from home to assist when needed. I appreciate how inventory parts can be linked to work orders to avoid omissions.
Cons
I had hoped for better integration with Sage Desktop, but unfortunately, it was only available on Sage's online platform. As a result, our accounting process is somewhat manual at present. We did reach out to Sage multiple times, but they didn't provide comprehensive G/L mapping support. It would be great if we could edit work orders in the current status instead of being limited to specific statuses.
Ease of use
7
Value for money
8
Customer Support
10
Functionality
8
Carla
Transportation/Trucking/Railroad, 11-50 employees
More than a year
December 2022
5 out of 5 rating hands down!
5 out of 5 rating hands down!
Pros
Integrating with my IT department was smooth, and the features are intuitive while being advanced for record-keeping and expense tracking. I enjoy using the software as it turns daily interactions into a one-stop shop. It's effective, clean, has a great user interface, and is simple to operate.
Cons
I haven't come across any software features that were not fulfilled.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ezra
Government Administration, 51-100 employees
Less than a year
August 2022
Very easy to use system with rich functionality and outstanding customer support
Very easy to use system with rich functionality and outstanding customer support
Pros
The organization of the software is outstanding, and it's very straightforward to learn and use. Importantly, all modules are interconnected. The mobile apps for warehouse and asset management seamlessly link to the web interface in real-time. I love the transaction log and the system's flexibility. Unlike other ERPs requiring multiple steps for a simple transaction, iM3 accomplishes it in one click.
Cons
At the moment, the system lacks the ability to create custom fields. However, I'm pleased to hear that the support team is planning to launch this feature, which is already available in the sandbox environment.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Matthew
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
June 2022
Digital Transformation of Distribution/Manufacturing Facilities
Digital Transformation of Distribution/Manufacturing Facilities
Pros
I am very impressed with the iM3 SCM system and its robust order fulfillment module that consolidates my customer orders. Once the orders are received from various marketplaces, my warehouse and distribution team can efficiently pick, pack, and ship. The iM3 team is highly flexible and knowledgeable, providing the best process flows and methodologies, they are at the forefront of technology and extremely responsive. We started with a basic warehouse management program, which has now integrated Automated Guided Vehicles (AGVs), enhancing my operations' efficiency. As we automate our manufacturing facility, I appreciate managing all critical processes in one system that supports our growth.
Cons
As someone brimming with ideas, I truly appreciate how seriously the team takes my feedback and suggestions. Surprisingly, everything I wanted to incorporate into the system already existed. There were a few aspects like enhancing terminology/error messages that, once pointed out, were promptly resolved.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Osman
Cosmetics, 11-50 employees
More than a year
July 2021
Robust product, great people who work as family!
Robust product, great people who work as family!
Pros
Work Order Management and the Mobile App are great for scanning QR codes and viewing Asset History. I can scan materials and parts directly to work orders, create customer invoices, and quotes. There's so much I can do if I take the time to learn.
Cons
Just like with anything new, embracing change is essential. Initially, there is a learning curve, which can be demanding. Remembering numerous steps can be challenging, but once you get the hang of it, the team has done an excellent job of streamlining certain processes through features like copy transactions, templates, quick transaction creation, and other convenient shortcuts.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
July 2021
Multimarine Services Inc.
Multimarine Services Inc.
Pros
IM3 is excellent for my company's needs. The team at IM3 is very innovative, consistently introducing new features we didn't know we needed until we used them. The inventory software, dashboards, mobile access, and reports are all fantastic.
Cons
It takes time to become familiar with all the available features and ensure proper setup.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Zack
Transportation/Trucking/Railroad, 11-50 employees
More than a year
June 2021
iM3 SCM Suite Review
iM3 SCM Suite Review
Pros
I find the software quite intuitive, allowing me to locate items effortlessly. It's simple to grasp and, overall, incredibly accessible.
Cons
Unfortunately, the system tends to freeze frequently, displays error messages, and takes a while to approve tasks.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
6
Danielle
Construction, 51-100 employees
More than a year
June 2021
im3
im3
Pros
This software works with QB and is more up-to-date than my previous system.
Cons
Some tasks involve multiple steps and could benefit from simplification. It takes time to train and comprehend all the steps and how the system operates. The process of adding and removing user roles or permissions can be confusing.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Kimberly
Construction, 11-50 employees
More than a year
June 2021
Review
Review
Pros
I value its compatibility with QuickBooks.
Cons
Improving inventory tracking is necessary. It would be great to have the ability to perform cost of goods accrual or have an easy way to track received inventory compared to vendor bills.
Ease of use
7
Value for money
3
Customer Support
8
Functionality
7
Jason
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
Capable of greatness but falls short.
Capable of greatness but falls short.
Pros
The cloud-based and mobile integration allows me to access the program from anywhere, providing a lot of flexibility.
Cons
All processes seem to involve too many steps. Generating and closing out work orders and sales orders require numerous steps. Our customers often inquire if we are still working on their bill. The interface feels cluttered, with certain information and input fields unnecessarily prominent. It would be better to bury them in an additional info tab. For instance, the work order screen should resemble the WO completion screen, displaying only the necessary information in a single location. While there are some functions we enjoy, they could benefit from simple adjustments. For example, the parts request dashboard is great, but it lacks editing capability and the ability to leave notes on the desktop side. This would greatly enhance its usefulness. Additionally, the program lacks a robust work scheduler, and we find ourselves resorting to Google Calendar for shop scheduling. One significant drawback is the absence of a quick view function for customer or part information. For instance, we lack a core bank where we can easily search for any owed cores from a customer. Instead, we have to manually search for the part and determine if any cores are due. Moreover, the program has a steep learning curve and doesn't feel intuitive to use.
Ease of use
7
Value for money
5
Customer Support
8
Functionality
7
Bill
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
Carrier Detroit
Carrier Detroit
Pros
When used correctly, the inventory management section is very helpful.
Cons
Implementing the software to a group of users accustomed to older software can be challenging.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
MARK
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
IM3 System (People plus software)
IM3 System (People plus software)
Pros
The software helps me keep better track of parts owed to other locations (service trucks), customers (back-ordered parts), and parts for specific jobs or over-the-counter sales. Even those not good with computers can use it for basic needs, while others can utilize its more in-depth features.
Cons
Like any software, updates bring constant improvements, which is great. However, sometimes minor details get overlooked during the update process.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Brian
Transportation/Trucking/Railroad, 11-50 employees
More than a year
October 2020
FEEDBACK
FEEDBACK
Pros
I like the ability to add employees and tasks to different jobs, and I can delete invoices quickly if there's an error.
Cons
The SRTs (Software Reliability Tests) require updating. The inconsistent utilization of all the features hampers the software's effectiveness. There are instances where tasks are automatically duplicated, and glitches occur when non-backordered parts hinder invoice closure. Additionally, adding a model year fails to include the equipment code. The application's overall speed can also be delayed at times.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
Charron
Transportation/Trucking/Railroad, 11-50 employees
Less than a year
October 2020
Great product
Great product
Pros
The development team provides good communication about upcoming features. It's easy to pull and dump data. We're still learning, as we haven't been in the system long.
Cons
Setting user restrictions can be somewhat cumbersome.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Joel
Transportation/Trucking/Railroad, 51-100 employees
Less than a year
August 2019
My Review.
My Review.
Pros
I like how much information is displayed on a single screen.
Cons
The system tends to slow down when attempting to issue a large number of parts simultaneously. There are numerous minor bugs that don't impede our day-to-day work.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jon
Automotive, 11-50 employees
More than a year
August 2019
Very good software
Very good software
Pros
I love that the cloud-based system lets me access it from any device, anywhere. The customer service is top-notch, the team at iM3 is very responsive and resolves issues quickly, offering the solutions I need. They also provide customization, which is vital in an industry with diverse customer needs.
Cons
It would be beneficial if the software supported multi-currencies, allowing our teams in Europe and Canada to use a single platform instead of switching between multiple ones.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dhrumil
Logistics and Supply Chain, 51-100 employees
More than a year
August 2019
iM3
iM3
Pros
The interface is incredibly intuitive and easy to navigate, and the support staff is outstanding.
Cons
The integration with QB (QuickBooks) is seamless due to its cloud-based nature.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Carolyn
Transportation/Trucking/Railroad, 11-50 employees
More than a year
August 2019
Great tracking software to Supplu Chain!
Great tracking software to Supplu Chain!
Pros
This tool is excellent for tracking all the essentials in daily supply chain management operations. It enhances productivity and time management throughout my entire company.
Cons
Some of the simplest tasks take longer than expected. It would be a great idea to enhance the dashboards for easier report generation.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cornejo Alfaro
Not Specified, N/A employees
Free Trial
March 2018
the customer support is 2nd to none. a far superior product than the system we had been using.
the customer support is 2nd to none. a far superior product than the system we had been using.
Pros
iM3 is very forward-thinking and continually adds features to improve the product. Their team invested many hours in understanding my business, unlike other software developers who offer inflexible products. They addressed my unique challenges with multiple locations and operations.
Cons
Initially, the program's weak point was report generation. However, by collaborating with IM3, we are now developing customized reports that cater to our evolving needs. While some tasks still require a few too many keystrokes, the upcoming new version addresses many of these issues.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Doug
Transportation/Trucking/Railroad, 51-100 employees
More than a year
December 2017
Very impressed with functionality. Highly recommend it. Good value for the money
Very impressed with functionality. Highly recommend it. Good value for the money
Pros
Navigating the system is a breeze. It's highly customizable and cloud-based, with excellent support when needed. Improvements are timely, and the support team is very knowledgeable.
Cons
Sometimes their team is prepared, but we aren't. Their team is extremely eager to help and solve problems.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
MANOJ
Wholesale, 500+ employees
More than a year
December 2017
Excellent
Excellent
Pros
The software boosts productivity and time management across all areas of my company. It provides essential information at my fingertips and streamlines tasks that used to take a lot of time.
Cons
The advantages of using the program far outweigh any cons. If I had to mention one drawback, it wouldbe the occasional glitches that arise after an update. Fortunately, we have an exceptional team that promptly resolves these glitches.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dustin
Not Specified, N/A employees
More than a year
December 2017
Great customer support and training.
Great customer support and training.
Pros
The ability to track parts is invaluable. Creating a purchase order from the work order screen is a fantastic feature. Sales orders and work orders are very easy to create and process. If I have questions, they always answer the phone and assist me.
Cons
Certain easy tasks take longer than necessary. Reporting is one such task. While the reports are available, locating them can be challenging. Another example is returning parts to inventory after they have been issued to a work order or sales order. However, the team is aware of these issues and actively working on finding solutions. Overall, it's a good system.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lee
Transportation/Trucking/Railroad, 51-100 employees
More than a year
December 2017
We began transitioning from older software about a year ago, we forget how far we have come.
We began transitioning from older software about a year ago, we forget how far we have come.
Pros
IM3 accelerates many of my daily processes. I can use the software in the field and instantly share information with my entire team, no matter where they are.
Cons
We have encountered some obstacles, but we are persevering through our challenges. The software functions perfectly in an ideal world, but in reality, unexpected issues arise that require us to find workarounds.
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Lauren
Transportation/Trucking/Railroad, 11-50 employees
Less than 6 months
December 2017
Inventory control is much better than we have ever experienced before.
Inventory control is much better than we have ever experienced before.
Pros
Inventory management is straightforward with the receiving, scanning, and issuing processes. Service Work Orders can be done both in the shop and through the Mobile App, which works very well. Sales Orders are used to invoice Over the Counter Parts. Although inventory processes take more time, the accuracy is much better. I love how the iM3 team listens to our needs, continually improving and enhancing the software.
Cons
Initially, the system lacked comprehensive reports. However, thanks to user suggestions, the list of available reports has expanded over time. Those using the system continue to contribute ideas for additional reports, which is a positive aspect.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mark
Transportation/Trucking/Railroad, 11-50 employees
More than a year
November 2017
Very helpful customer service, they are great! Program could be more flexible.
Very helpful customer service, they are great! Program could be more flexible.
Pros
It's intuitive and straightforward to navigate.
Cons
It lacks flexibility, as I cannot delete or modify certain elements without contacting support.
Ease of use
8
Value for money
10
Customer Support
6
Functionality
10
Giuseppe
Not Specified, N/A employees
Less than a year
November 2017