Loc8 Reviews

“estimate approvals that save time

Pros

One feature I really appreciate is being able to email estimates directly to customers and let them approve or reject them instantly. It also saves time that approved estimates automatically turn into jobs.

Cons

One thing I haven't enjoyed is that, at times some customers have told me they needed to download some kind of app just to open the estimates I sent. That might have been caused by one of my settings but it also points to the software not feeling as user-friendly as I'd want it to be. I also wish there were some kind of tutorial explaining how everything is supposed to work.

“constant refresh delays

Pros

Having free access to the software is a big plus for me especially since it still covers the basic dispatching tools we actually need.

Cons

On the app side, I have to keep refreshing again and again just to see updates and there seems to be a delay before changes made on the desktop show up in the technicians' app.

“well-laid-out job tracking

Pros

The website layout feels clean and organized which makes posting jobs and tracking their progress much easier for me.

Cons

The mobile app is missing push notifications so you have to refresh it yourself whenever you want to see updates.

“Convenient team communication

Pros

What stands out most to me is how smoothly communication flows between the dispatch team, technicians and customers through the platform.

Cons

The only downside is the limited customization in the lite version. I need more control over what information gets sent to clients versus what goes to the tech team.

“Perfect free tool...

Pros

Getting this software for free has been a great advantage for my team because both the app and the program still feel polished and reliable instead of overly limited.

Cons

Entering geo codes has been tricky when a construction site doesn't have an address. I haven't spent much time digging into it though, since it doesn't happen very often.

“real-time coordination that delivers

Pros

Everything syncs really smoothly between the app and website and I like how our team and customers can stay updated in real time without delays.

Cons

The tutorials and guidance feel a bit limited unless you want to spend hours reading through text. More video content on YouTube would be really helpful. We've also run into a need for more customization options for the text and email messages sent between clients, customers and technicians.

“Comfortable iOS user experience

Pros

Using it on iOS has been a really positive experience for me because the interface feels simple and comfortable to navigate.

Cons

It would be better if there were a way for users to automate settings.

“really helpful support and setup

Pros

It took me a little time to fully understand the setup at first but once I got comfortable with it, everything became very easy to manage. Importing customers and configuring the system went smoothly and the support team was always quick to help.

Cons

There honestly isn't much negative to mention. The only slight drawback for me is that the company is based in Australia while I'm in the UK so the time difference can have a noticeable effect when I need support. That said, it's not really something that can be helped and it hasn't caused any real issues for me.

“Perfect setup and fair pricing

Pros

When I was starting my business, I tested several dispatch and task management platforms and this one felt much more simple and affordable compared to some of the more complicated alternatives. I also appreciate that the free trial gave me enough time to properly evaluate it.

Cons

Since it runs entirely in the cloud, it can be frustrating to use in the field when the internet connection is unreliable.

“all-in-one mobile job creation

Pros

Being able to create jobs directly from the mobile app is probably the biggest advantage for me. I don't have to switch over to a browser just to complete important tasks which makes managing work much faster and more practical for a smaller business like mine.

Cons

From what I can tell some features are locked out of the freemium version. I'd really appreciate a way to try those tools through a longer or more complete demo. It would also be helpful if the features excluded from freemium could be offered through a menu-based subscription instead. Another area where a lot of software tends to fall short is full bulk export. If I ever decide to cancel, I should be able to export all of my photos, files, notes, contacts, work orders, invoices and everything else at once. Most platforms either offer very limited export capabilities or make you export things manually one job at a time.

“helpful maps feature

Pros

The part I appreciated most in this software was the maps feature.

Cons

Area I liked the least was the user interface.

“fantastic job management

Pros

Getting started took hardly any time at all and we were up and running very quickly. The job management and engineer allocation features were fantastic, easy to use and it was really useful for the admin team to be able to see when an engineer was onsite. I didn't have enough time to fully explore the asset management side but from what I did test, it worked very well.

Cons

There's very little not to like about this product. The only thing that felt a bit fiddly at first was the asset management section but that improved once I got familiar with how it worked.

“job assignment is useful

Pros

Having the ability to assign jobs through the app was a feature I appreciated.

Cons

App wasn't working completely as expected. The calendar didn't function properly and the job times we scheduled were inaccurate which threw off our appointments.

“packed with useful features

Pros

It comes with all the features I need and I genuinely love everything the software offers.

Cons

Honestly, I can't think of any downsides. It handles everything I need it to do.

“dispatching and map tools shine!!

Pros

The platform feels very user-friendly and all the features we need for dispatching and tracking jobs are there in a logical, well-organized layout. The map view is especially helpful since it lets us quickly see how many jobs are in a specific area. It's also priced well which makes it a very affordable option for a small company like ours.

Cons

One thing that gets frustrating is the jobs view not keeping the selected sorting options. When we choose required fields like "due by," "reference," and others, it only sorts properly that one time before going back to the default view again. Another downside is that there's no calendar view available.

“constant freezing and lag

Pros

It lets us store all the job details in one place and I can jump straight from an address in the software to a map app to find the location of my next job.

Cons

If the software sits idle for about 10 to 15 minutes, it tends to lock up or freeze. Once it starts responding again, it becomes extremely slow.

“helpful features and workflow tools

Pros

The app has a great set of features and the step-by-step flow works well. Being able to create and upload documents along with sign-offs was one of the main things we needed. On top of that, building workflows and guides for our team during more complex installs has also been really useful.

Cons

At first, the app did not feel especially simple to navigate. Some step-by-step guidance or PDF tutorials would probably help make the learning curve a bit easier to manage.

“fast and reliable campus connection

Pros

Using this software has been quick and easy and the connection between the university and LEM works really well. I truly enjoy using it.

Cons

Don't really have any complaints about the software at this point and I've been very happy with it overall. Everything has been going really well.

“useful job setup but frustrating photo viewing

Pros

Entering customer information and adding notes feels very easy to me. I also like how easy it is to create jobs, schedule follow-up work and upload photos directly from the camera.

Cons

It does crash from time to time and the initial loading can be slow. Adding notes to a job feels a little awkward at times and viewing pictures on a PC is really poor.

“better organized field service

Pros

This software has helped our team organize field service operations much better and I've noticed that workflows feel far more aligned now when serving customers.

Cons

Still needs improvement when it comes to fixing bugs. A few features don't work properly or feel unstable and some technicians can't use the app on their phones because it crashes.