Maxpanda CMMS Reviews

“Summer camp with very large campus

Pros

One aspect I like is that it is cloud-based, eliminating the need for any downloads. It offers reasonable pricing and allows us to track the repair history of vehicles or buildings.

Cons

I don't have any major complaints. I need to pay attention to keep up with the updates, and I believe we don't utilize all the features, so there's probably a lot that I'm unaware of. Are there any recorded user webinars available?

“CMMS FOR Automatic Fare Collection Equipment

Pros

The implementation and use both are not complex at all. Setting up and configuring each agency is also exceptionally easy.

Cons

The mobile app doesn't match the quality of the web app.

“Always encountering issues - almost on a daily basis

Pros

I have nothing positive to say about this software.

Cons

The system is consistently slow and frequently logs you out while you're in the middle of work, wasting valuable time. Updates never seem to improve things for users, and the filters always need readjusting when refreshing the page, as they never revert to the previous state. We are never informed about any system issues. it would be helpful to receive notices instead of the unhelpful update emails when the system is down.

“my review

Pros

The product is of high quality and extremely user-friendly.

Cons

To date, I have no concerns with the software.

“Easy to use

Pros

It's easy to use, no software issues. The interface is user-friendly.

Cons

I can't really think of any significant issues. The functionality could be improved slightly, but honestly, it's a stretch to consider that a downside. It performs its intended tasks effectively.

“Easy to use once you figure out where it all is.

Pros

I can make edits and create tickets on-site. The app requires a few extra steps compared to the online site, but it's not complicated or excessively time-consuming.

Cons

In the iOS app, the text input boxes don't support autocorrect and standard features like word suggestions and automatic capitalization after a period. I'm not sure why this problem occurs, but it leads to typos and incorrect capitalization since we've become reliant on autocorrect.

“MaxPanda review

Pros

The best thing about it is the customer support. Whenever I encounter a problem, which has happened quite a few times, the support team is always there to assist.

Cons

The system isn't the most user-friendly, especially for non-tech-savvy individuals. Additionally, the available app is terrible. Most of the time, the pages get stuck loading and never progress.

“so easy to use

Pros

It's very user-friendly. Our company relies on the app for all maintenance requests. I love how simple it is to enter information and receive quick responses from administrators.

Cons

As a non-administrator, I don't really have a least favorite aspect. Although I don't have access to some features, overall, I like the system.

“Great system for tracking work orders

Pros

Users find it very easy to submit work order requests, and staff can easily manage a list of pending orders.

Cons

It would be great to have more customization options for notifications regarding changes in work order status. Having actionable links in email notifications would be helpful. Additionally, an evaluation system for completed work orders would be highly beneficial.

“Great all rounder

Pros

It's easy to use, the support is excellent, and there are regular updates and communication.

Cons

The phone app lacks certain features, particularly the absence of a project management function.

“Maxpanda not worth the money

Pros

I'm not a fan of this product. I won't be using it now or in the future. Towards the end of my experience, it seemed like it was down more often than it was functioning.

Cons

It crashes at critical moments. Additionally, I can't delete vendors that are no longer in use. Some former employees gained unauthorized access and submitted work orders with nonsensical text, including one instance where they copied text from "War and Peace." I'm unsure if it was a virus or intentional, but I didn't want to take any chances. I canceled it, but I still receive work orders via email from people who forget and use it for submitting orders. I'm extremely dissatisfied with this product.

“Needs Work

Pros

The functionality and ease of use are great. It's simple, intuitive, and basic.

Cons

The software updates and compatibility are problematic. The app is not compatible with all phones, specifically Samsung J3 Star and A10e, which are widely used in our company. Whenever an update is released, the app stops functioning on our phones. Currently, the app opens, but when I select a work order, it remains stuck on a loading screen. I've personally waited for over 45 minutes, but it never loaded. Moreover, the customer service and tech support need to provide better assistance than simply blaming the phone. It would be more helpful if they offered suggestions or actually attempted to troubleshoot the issue.

“Excellent software and friendly use

Pros

I really like the mobile app and how it tracks inventory parts.

Cons

Considering my plan, I would appreciate having more available locations, at least up to ten.

“Max Panda Review

Pros

The products are easy to use and work perfectly for our company.

Cons

I can't think of anything I dislike about the products. They work fine.

“Good and Getting Better

Pros

I value the exceptional support provided and the platform's ongoing development and expansion.

Cons

It still seems to be primarily developed as a work order tool rather than a financial and parts inventory tool.

“Surprised user

Pros

Its adaptability to my small school makes it an excellent tool. I can access the system on my smartphone, allowing me to work from anywhere. Additionally, it's affordable.

Cons

So far, I haven't found anything negative to mention.

“GSU Maxpanda

Pros

It's user-friendly. Navigating through Maxpanda is incredibly simple. Everything is self-explanatory. It's a fantastic product.

Cons

Honestly, there are no cons that come to mind. The system works great from a user standpoint.

“Organization but it takes time

Pros

This software allows my facility to track all work orders and ensure completion. It holds employees accountable since work orders are assigned to individuals. Having desktop and mobile applications ensures that all users can access the program.

Cons

Using the software does require some time. Whenever a selection is made, the program reverts back to the previous screen, and I have to click to return to the screen and save additional data. Additionally, the mobile app requires ensuring that the latest version is downloaded; otherwise, all that appears is a spinning circle.

“good program

Pros

It's easy to create work orders and attach files.

Cons

The file size attachment is too small for adding pictures, and pressing the backspace button undoes/reset all the information added to the work order, taking me back to the main screen.

“MaxPanda Review

Pros

We needed IT to integrate it into our accounting platform, SAGE 300. After working out the formats, we were finally able to make it work.

Cons

The features are not at the enterprise level.