Maxpanda CMMS Reviews
46 Review(s)
softwareOverall Rating
4.3
46 Review(s)
Rating Distribution
5
(24)
4
(14)
3
(6)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Overall Rating
4.3
46 Review(s)
Rating Distribution
5
(24)
4
(14)
3
(6)
2
1
(2)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Filters
Ratings
Provider Size
Time Used
Sort by:
Work order system
Work order system
Pros
Our facilities department uses this system for work orders across our 20+ locations. It enables anyone to submit work orders specific to their location. The system provides tracking, the ability to put orders on hold, and includes a notes feature. It simplifies communication about work orders, ensuring everyone is on the same page.
Cons
Getting reports is much simpler now. I used to spend time searching and figuring out which one I needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Health, Wellness and Fitness, 500+ employees
More than a year
April 2023
MaxPanda helps end-users
MaxPanda helps end-users
Pros
The system is user-friendly and can be tailored to meet our specific requirements.
Cons
Generating reports is challenging, and maintaining asset tracking is not that simple as I expected.
Ease of use
7
Value for money
6
Customer Support
10
Functionality
6
Dallas
Education Management, 51-100 employees
Less than a year
March 2023
Excellent experience
Excellent experience
Pros
It is incredibly easy to navigate and exceeds all my expectations.
Cons
Unfortunately, nothing fulfills my specific requirements.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Michael
Food Production, 51-100 employees
More than a year
March 2023
General MaxPanda Use
General MaxPanda Use
Pros
Submitting general work order tickets as a user is easy. As an admin, reviewing the dashboard to check the status and progress of current work orders is very convenient.
Cons
The inability to customize fields on the work order screen hampers our ability to easily track expenses related to specific assets.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amber
Non-Profit Organization Management, 101-500 employees
More than a year
February 2023
Great work order program
Great work order program
Pros
It is highly intuitive, which is essential for our needs. It offers flexibility in terms of the level of information provided whether minimal or detailed, it's up to the user's preference.
Cons
Personally, I haven't encountered anything that I dislike about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa
Education Management, 101-500 employees
More than a year
February 2023
Excellent poduct and easy to setup and use .
Excellent poduct and easy to setup and use .
Pros
Both staff and guests find it easy to use. We like the scheduling of work orders and preventive maintenance, as well as the ability to assign multiple staff members to a job. Furthermore, the system allows us to precisely identify the job and its location.
Cons
It's frustrating not being able to assign the same job to multiple buildings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Hospital & Health Care, 101-500 employees
More than a year
November 2022
Excellent value, all the features, everything we need
Excellent value, all the features, everything we need
Pros
The management of work orders and preventive maintenance is excellent.
Cons
I don't really have any complaints. If I could remove fields on the work order creation page, it would appear more streamlined.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Curt
Libraries, 51-100 employees
More than a year
September 2022
Write a Review for Maxpanda CMMS
Write a Review for Maxpanda CMMS
Pros
The software's filtering capabilities make it convenient and advantageous for our organization.
Cons
So far, I haven't come across any issues with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 months
July 2022
Great value and impressive features help tremendously
Great value and impressive features help tremendously
Pros
Creating work orders is easy with the user-friendly interface.
Cons
The reporting feature should allow for more than a 60-day timeframe in on-the-fly reports.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frank
Oil & Energy, 51-100 employees
Less than a year
July 2022
glitchy
glitchy
Pros
The software is intuitive and can be easily learned in no time.
Cons
The software is quite glitchy, and it takes an extended period to resolve those issues.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Melissa
Education Management, 500+ employees
More than a year
October 2020
A bug in the system
A bug in the system
Pros
It is user-friendly and seamlessly integrates with other products.
Cons
I've noticed that updates often come without sufficient notification. Perhaps it's due to a lack of communication from the head office, resulting in days when the system doesn't function and communication is lost. There are simply too many updates.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Dale
Construction, 11-50 employees
Less than a year
October 2020
MaxPanda
MaxPanda
Pros
Field staff can swiftly add or initiate work orders.
Cons
The report system is inadequate for management to obtain the necessary data for making informed decisions.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Kristie
Transportation/Trucking/Railroad, 500+ employees
More than a year
October 2020
Crap
Crap
Pros
Poor design. Created by someone with an advanced degree but intended for someone with a college degree.
Cons
Entering inventory and assets requires a significant amount of work.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Derek
Farming, 101-500 employees
More than a year
October 2020
Maxdpanda CMMS has made us more efficient!
Maxdpanda CMMS has made us more efficient!
Pros
The ease of use with Maxpanda is remarkable. Our maintenance team, production manager, admin and store managers can easily navigate the app or online platform to complete their maintenance management tasks. We also like the frequent software updates, as it seems like upgrades and improvements are consistently being made.
Cons
One area for improvement is the overall format of Maxpanda, which is more suitable for a typical large company with multiple buildings. It would be great if the format could be adjusted based on industry. For example, our 20+ restaurant company finds it less intuitive during the initial setup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Restaurants, 500+ employees
More than a year
October 2020
Choice Properties Management Melbourne Australia
Choice Properties Management Melbourne Australia
Pros
The software is easy to use, and whenever support is needed, real people are available rather than an automated system.
Cons
Unfortunately, I cannot approve purchase orders from the app, but I have discussed this crucial feature with Maxpanda Management, and they have assured me that they are working on it for the benefit of my business.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Alberto
Commercial Real Estate, 11-50 employees
More than a year
October 2020
small to mid size maintenance group
small to mid size maintenance group
Pros
The use of handheld devices is nearly as effective as using desktop computers.
Cons
The software can be a bit slow on smaller devices, and there is a lack of Public Key Infrastructures (PKIs).
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joe
Education Management, 51-100 employees
Less than a year
October 2020
Excellent and easy to use CMMS software
Excellent and easy to use CMMS software
Pros
It is incredibly user-friendly, providing a smooth experience from start to finish. Adding users, assets, preventive maintenance, and schedules is not a problem anymore, whether on a desktop or iPad.
Cons
There isn't much to dislike. So far, we haven't encountered any issues with this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
harris
Pharmaceuticals, 500+ employees
More than a year
October 2020
Great cloud based system with amazing customer service!
Great cloud based system with amazing customer service!
Pros
The customer service is exceptional. I had one primary issue with the mobile app, which wasn't a bug but rather a feature request. I shared my request with them, and they included it in the next software release.
Cons
The synchronization speed of the database is slightly slow on the mobile app, but they have acknowledged it and are actively working on it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Machinery, 51-100 employees
Less than a year
October 2020
Leaps and Bounds
Leaps and Bounds
Pros
MaxPanda has improved significantly over the past couple of years. We also love the regular updates and their prompt responsiveness to help requests. Initially, when we started using the Android version, entering new work orders had some glitches, especially when scanning QR codes. The pre-filled information would sometimes get deleted and had to be re-entered. Additionally, the field name bars were too short, making it impossible to read the full descriptions, resulting in difficulty selecting the correct pre-filled entries. However, I recently used it for a new work order, and all those previous issues were resolved. It was a smooth and quick experience.
Cons
Last week, I attempted to upload picture attachments to an asset using my Samsung S10. I had renamed the pictures on my phone, but the attachments saved with different file names displaying the date and time. However, when I followed the same process through Chrome on my laptop, the renamed files saved with the correct new names. Additionally, MaxPanda doesn't handle preventive maintenance based on hours very effectively. For instance, if a machine requires service every 500 running hours, we have managed to find some workarounds, but the process is not seamless. Furthermore, the 10 Mb attachment size limit is frustrating. Some PDF manuals for certain assets exceed 10 Mb, and it restricts our ability to include them. It would also be beneficial if we could create folders within attachments, especially for assets. Although I haven't attempted it myself, based on discussions with our team, it seems complex if we want to review the history of an asset (such as a main engine) over several years. If we could create attachment folders, I could have one for each year to track photos, parts invoices, etc.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jeremy
Non-Profit Organization Management, 51-100 employees
More than a year
September 2020
Needs a few tweaks
Needs a few tweaks
Pros
Excellent worth for the cost.
Cons
Personally, I really dislike the Work Order Summary at the top of the Work Order List. It occupies a significant portion of the screen and doesn't add any value for me. There should be an option to turn it off. Additionally, in the Work Order List, when you open a work order to view or edit it and then return to the list, it always resets to the top. This necessitates a lot of scrolling back down to where you were. It should return to the previous position on the list, which would significantly speed up the process of reviewing work orders.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
David
Machinery, 51-100 employees
More than a year
September 2020
Summer camp with very large campus
Summer camp with very large campus
Pros
One aspect I like is that it is cloud-based, eliminating the need for any downloads. It offers reasonable pricing and allows us to track the repair history of vehicles or buildings.
Cons
I don't have any major complaints. I need to pay attention to keep up with the updates, and I believe we don't utilize all the features, so there's probably a lot that I'm unaware of. Are there any recorded user webinars available?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay
Hospitality, 11-50 employees
More than a year
September 2020
CMMS FOR Automatic Fare Collection Equipment
CMMS FOR Automatic Fare Collection Equipment
Pros
The implementation and use both are not complex at all. Setting up and configuring each agency is also exceptionally easy.
Cons
The mobile app doesn't match the quality of the web app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jose
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
September 2020
Always encountering issues - almost on a daily basis
Always encountering issues - almost on a daily basis
Pros
I have nothing positive to say about this software.
Cons
The system is consistently slow and frequently logs you out while you're in the middle of work, wasting valuable time. Updates never seem to improve things for users, and the filters always need readjusting when refreshing the page, as they never revert to the previous state. We are never informed about any system issues. it would be helpful to receive notices instead of the unhelpful update emails when the system is down.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Wendy
Education Management, 500+ employees
More than a year
September 2020
my review
my review
Pros
The product is of high quality and extremely user-friendly.
Cons
To date, I have no concerns with the software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Peter
Education Management, 500+ employees
More than a year
September 2020
Easy to use
Easy to use
Pros
It's easy to use, no software issues. The interface is user-friendly.
Cons
I can't really think of any significant issues. The functionality could be improved slightly, but honestly, it's a stretch to consider that a downside. It performs its intended tasks effectively.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Larry
Hospital & Health Care, 51-100 employees
More than a year
September 2020
Easy to use once you figure out where it all is.
Easy to use once you figure out where it all is.
Pros
I can make edits and create tickets on-site. The app requires a few extra steps compared to the online site, but it's not complicated or excessively time-consuming.
Cons
In the iOS app, the text input boxes don't support autocorrect and standard features like word suggestions and automatic capitalization after a period. I'm not sure why this problem occurs, but it leads to typos and incorrect capitalization since we've become reliant on autocorrect.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Adrian
Construction, 11-50 employees
More than a year
September 2020
MaxPanda review
MaxPanda review
Pros
The best thing about it is the customer support. Whenever I encounter a problem, which has happened quite a few times, the support team is always there to assist.
Cons
The system isn't the most user-friendly, especially for non-tech-savvy individuals. Additionally, the available app is terrible. Most of the time, the pages get stuck loading and never progress.
Ease of use
4
Value for money
4
Customer Support
8
Functionality
4
Les
Banking, 101-500 employees
Less than a year
September 2020
so easy to use
so easy to use
Pros
It's very user-friendly. Our company relies on the app for all maintenance requests. I love how simple it is to enter information and receive quick responses from administrators.
Cons
As a non-administrator, I don't really have a least favorite aspect. Although I don't have access to some features, overall, I like the system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sandra
Banking, 500+ employees
More than a year
September 2020
Great system for tracking work orders
Great system for tracking work orders
Pros
Users find it very easy to submit work order requests, and staff can easily manage a list of pending orders.
Cons
It would be great to have more customization options for notifications regarding changes in work order status. Having actionable links in email notifications would be helpful. Additionally, an evaluation system for completed work orders would be highly beneficial.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Justin
Consumer Services, 51-100 employees
More than a year
September 2020
Great all rounder
Great all rounder
Pros
It's easy to use, the support is excellent, and there are regular updates and communication.
Cons
The phone app lacks certain features, particularly the absence of a project management function.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Regan
Education Management, 11-50 employees
More than a year
September 2020
Maxpanda not worth the money
Maxpanda not worth the money
Pros
I'm not a fan of this product. I won't be using it now or in the future. Towards the end of my experience, it seemed like it was down more often than it was functioning.
Cons
It crashes at critical moments. Additionally, I can't delete vendors that are no longer in use. Some former employees gained unauthorized access and submitted work orders with nonsensical text, including one instance where they copied text from "War and Peace." I'm unsure if it was a virus or intentional, but I didn't want to take any chances. I canceled it, but I still receive work orders via email from people who forget and use it for submitting orders. I'm extremely dissatisfied with this product.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Scot
Facilities Services, 500+ employees
More than a year
September 2020
Needs Work
Needs Work
Pros
The functionality and ease of use are great. It's simple, intuitive, and basic.
Cons
The software updates and compatibility are problematic. The app is not compatible with all phones, specifically Samsung J3 Star and A10e, which are widely used in our company. Whenever an update is released, the app stops functioning on our phones. Currently, the app opens, but when I select a work order, it remains stuck on a loading screen. I've personally waited for over 45 minutes, but it never loaded. Moreover, the customer service and tech support need to provide better assistance than simply blaming the phone. It would be more helpful if they offered suggestions or actually attempted to troubleshoot the issue.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
6
Kevin
Hospitality, 101-500 employees
More than a year
September 2020
Excellent software and friendly use
Excellent software and friendly use
Pros
I really like the mobile app and how it tracks inventory parts.
Cons
Considering my plan, I would appreciate having more available locations, at least up to ten.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Roberto
Transportation/Trucking/Railroad, 101-500 employees
More than a year
September 2020
Max Panda Review
Max Panda Review
Pros
The products are easy to use and work perfectly for our company.
Cons
I can't think of anything I dislike about the products. They work fine.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scottie
Food Production, 51-100 employees
More than a year
September 2020
Good and Getting Better
Good and Getting Better
Pros
I value the exceptional support provided and the platform's ongoing development and expansion.
Cons
It still seems to be primarily developed as a work order tool rather than a financial and parts inventory tool.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
6
eric
Facilities Services, 500+ employees
More than a year
September 2020
Surprised user
Surprised user
Pros
Its adaptability to my small school makes it an excellent tool. I can access the system on my smartphone, allowing me to work from anywhere. Additionally, it's affordable.
Cons
So far, I haven't found anything negative to mention.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Ronald
Facilities Services, 51-100 employees
More than a year
September 2020
GSU Maxpanda
GSU Maxpanda
Pros
It's user-friendly. Navigating through Maxpanda is incredibly simple. Everything is self-explanatory. It's a fantastic product.
Cons
Honestly, there are no cons that come to mind. The system works great from a user standpoint.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jarrett
Food & Beverages, 101-500 employees
More than a year
September 2020
Organization but it takes time
Organization but it takes time
Pros
This software allows my facility to track all work orders and ensure completion. It holds employees accountable since work orders are assigned to individuals. Having desktop and mobile applications ensures that all users can access the program.
Cons
Using the software does require some time. Whenever a selection is made, the program reverts back to the previous screen, and I have to click to return to the screen and save additional data. Additionally, the mobile app requires ensuring that the latest version is downloaded; otherwise, all that appears is a spinning circle.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Jordan
Entertainment, 51-100 employees
More than a year
September 2020
good program
good program
Pros
It's easy to create work orders and attach files.
Cons
The file size attachment is too small for adding pictures, and pressing the backspace button undoes/reset all the information added to the work order, taking me back to the main screen.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
martin
Mining & Metals, 1-10 employees
More than a year
September 2020
MaxPanda Review
MaxPanda Review
Pros
We needed IT to integrate it into our accounting platform, SAGE 300. After working out the formats, we were finally able to make it work.
Cons
The features are not at the enterprise level.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Richard
Computer Software, 11-50 employees
More than a year
September 2020
always improving
always improving
Pros
The various filtering options are the easiest and most helpful for my organization.
Cons
The text tends to stick, causing inconvenience. Whenever I refresh the page, the text remains in the search bars, requiring an extra step to erase it. Sometimes, the "panda" gets stuck as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Melissa
Government Administration, 11-50 employees
More than a year
September 2020
Good maintenance management software
Good maintenance management software
Pros
Among all the maintenance management software we considered, this one was among the most user-friendly with a highly intuitive interface.
Cons
Initially, when we set up our site, we purchased durable metal asset tags. Unfortunately, we couldn't enter them into the system to be read, so we had to print our own QR tags from the system, which weren't as long-lasting.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
November 2019
Easy Web-Based Maintenance Management
Easy Web-Based Maintenance Management
Pros
I loved how easy it was to use Maxpanda CMMS. It's also great to be able to track the progress of a request in almost real-time.
Cons
There are very few drawbacks to using Maxpanda CMMS. Most issues seem to arise from user error. If the entire team isn't fully on board, it can be a bit of a hassle to determine what has been taken care of and what hasn't.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Bryce
Religious Institutions, 1-10 employees
More than a year
October 2019
Max
Max
Pros
This version is more streamlined compared to previous ones.
Cons
I can't think of anything that I didn't like while using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alicia
Consumer Services, 51-100 employees
More than a year
October 2019
Documented Time Saver
Documented Time Saver
Pros
It's easy to navigate and very intuitive.
Cons
Due to the recent introduction of the online reporting tool, there are currently no cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Education Management, 11-50 employees
Less than 6 months
April 2019
New User
New User
Pros
I'm grateful for how easy it is to navigate. The system is incredibly intuitive and encompasses all the essential aspects for our inspectors.
Cons
There aren't many areas where customization is possible. It would be nice to have the ability to choose what information appears on the search pages.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
February 2019
Filters
Sort by:
Work order system
Work order system
Pros
Our facilities department uses this system for work orders across our 20+ locations. It enables anyone to submit work orders specific to their location. The system provides tracking, the ability to put orders on hold, and includes a notes feature. It simplifies communication about work orders, ensuring everyone is on the same page.
Cons
Getting reports is much simpler now. I used to spend time searching and figuring out which one I needed.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Linda
Health, Wellness and Fitness, 500+ employees
More than a year
April 2023
MaxPanda helps end-users
MaxPanda helps end-users
Pros
The system is user-friendly and can be tailored to meet our specific requirements.
Cons
Generating reports is challenging, and maintaining asset tracking is not that simple as I expected.
Ease of use
7
Value for money
6
Customer Support
10
Functionality
6
Dallas
Education Management, 51-100 employees
Less than a year
March 2023
Excellent experience
Excellent experience
Pros
It is incredibly easy to navigate and exceeds all my expectations.
Cons
Unfortunately, nothing fulfills my specific requirements.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Michael
Food Production, 51-100 employees
More than a year
March 2023
General MaxPanda Use
General MaxPanda Use
Pros
Submitting general work order tickets as a user is easy. As an admin, reviewing the dashboard to check the status and progress of current work orders is very convenient.
Cons
The inability to customize fields on the work order screen hampers our ability to easily track expenses related to specific assets.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Amber
Non-Profit Organization Management, 101-500 employees
More than a year
February 2023
Great work order program
Great work order program
Pros
It is highly intuitive, which is essential for our needs. It offers flexibility in terms of the level of information provided whether minimal or detailed, it's up to the user's preference.
Cons
Personally, I haven't encountered anything that I dislike about it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Theresa
Education Management, 101-500 employees
More than a year
February 2023
Excellent poduct and easy to setup and use .
Excellent poduct and easy to setup and use .
Pros
Both staff and guests find it easy to use. We like the scheduling of work orders and preventive maintenance, as well as the ability to assign multiple staff members to a job. Furthermore, the system allows us to precisely identify the job and its location.
Cons
It's frustrating not being able to assign the same job to multiple buildings.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott
Hospital & Health Care, 101-500 employees
More than a year
November 2022
Excellent value, all the features, everything we need
Excellent value, all the features, everything we need
Pros
The management of work orders and preventive maintenance is excellent.
Cons
I don't really have any complaints. If I could remove fields on the work order creation page, it would appear more streamlined.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Curt
Libraries, 51-100 employees
More than a year
September 2022
Write a Review for Maxpanda CMMS
Write a Review for Maxpanda CMMS
Pros
The software's filtering capabilities make it convenient and advantageous for our organization.
Cons
So far, I haven't come across any issues with the software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 months
July 2022
Great value and impressive features help tremendously
Great value and impressive features help tremendously
Pros
Creating work orders is easy with the user-friendly interface.
Cons
The reporting feature should allow for more than a 60-day timeframe in on-the-fly reports.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frank
Oil & Energy, 51-100 employees
Less than a year
July 2022
glitchy
glitchy
Pros
The software is intuitive and can be easily learned in no time.
Cons
The software is quite glitchy, and it takes an extended period to resolve those issues.
Ease of use
4
Value for money
6
Customer Support
6
Functionality
6
Melissa
Education Management, 500+ employees
More than a year
October 2020
A bug in the system
A bug in the system
Pros
It is user-friendly and seamlessly integrates with other products.
Cons
I've noticed that updates often come without sufficient notification. Perhaps it's due to a lack of communication from the head office, resulting in days when the system doesn't function and communication is lost. There are simply too many updates.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Dale
Construction, 11-50 employees
Less than a year
October 2020
MaxPanda
MaxPanda
Pros
Field staff can swiftly add or initiate work orders.
Cons
The report system is inadequate for management to obtain the necessary data for making informed decisions.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Kristie
Transportation/Trucking/Railroad, 500+ employees
More than a year
October 2020
Crap
Crap
Pros
Poor design. Created by someone with an advanced degree but intended for someone with a college degree.
Cons
Entering inventory and assets requires a significant amount of work.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Derek
Farming, 101-500 employees
More than a year
October 2020
Maxdpanda CMMS has made us more efficient!
Maxdpanda CMMS has made us more efficient!
Pros
The ease of use with Maxpanda is remarkable. Our maintenance team, production manager, admin and store managers can easily navigate the app or online platform to complete their maintenance management tasks. We also like the frequent software updates, as it seems like upgrades and improvements are consistently being made.
Cons
One area for improvement is the overall format of Maxpanda, which is more suitable for a typical large company with multiple buildings. It would be great if the format could be adjusted based on industry. For example, our 20+ restaurant company finds it less intuitive during the initial setup.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Restaurants, 500+ employees
More than a year
October 2020
Choice Properties Management Melbourne Australia
Choice Properties Management Melbourne Australia
Pros
The software is easy to use, and whenever support is needed, real people are available rather than an automated system.
Cons
Unfortunately, I cannot approve purchase orders from the app, but I have discussed this crucial feature with Maxpanda Management, and they have assured me that they are working on it for the benefit of my business.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Alberto
Commercial Real Estate, 11-50 employees
More than a year
October 2020
small to mid size maintenance group
small to mid size maintenance group
Pros
The use of handheld devices is nearly as effective as using desktop computers.
Cons
The software can be a bit slow on smaller devices, and there is a lack of Public Key Infrastructures (PKIs).
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Joe
Education Management, 51-100 employees
Less than a year
October 2020
Excellent and easy to use CMMS software
Excellent and easy to use CMMS software
Pros
It is incredibly user-friendly, providing a smooth experience from start to finish. Adding users, assets, preventive maintenance, and schedules is not a problem anymore, whether on a desktop or iPad.
Cons
There isn't much to dislike. So far, we haven't encountered any issues with this product.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
harris
Pharmaceuticals, 500+ employees
More than a year
October 2020
Great cloud based system with amazing customer service!
Great cloud based system with amazing customer service!
Pros
The customer service is exceptional. I had one primary issue with the mobile app, which wasn't a bug but rather a feature request. I shared my request with them, and they included it in the next software release.
Cons
The synchronization speed of the database is slightly slow on the mobile app, but they have acknowledged it and are actively working on it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mike
Machinery, 51-100 employees
Less than a year
October 2020
Leaps and Bounds
Leaps and Bounds
Pros
MaxPanda has improved significantly over the past couple of years. We also love the regular updates and their prompt responsiveness to help requests. Initially, when we started using the Android version, entering new work orders had some glitches, especially when scanning QR codes. The pre-filled information would sometimes get deleted and had to be re-entered. Additionally, the field name bars were too short, making it impossible to read the full descriptions, resulting in difficulty selecting the correct pre-filled entries. However, I recently used it for a new work order, and all those previous issues were resolved. It was a smooth and quick experience.
Cons
Last week, I attempted to upload picture attachments to an asset using my Samsung S10. I had renamed the pictures on my phone, but the attachments saved with different file names displaying the date and time. However, when I followed the same process through Chrome on my laptop, the renamed files saved with the correct new names. Additionally, MaxPanda doesn't handle preventive maintenance based on hours very effectively. For instance, if a machine requires service every 500 running hours, we have managed to find some workarounds, but the process is not seamless. Furthermore, the 10 Mb attachment size limit is frustrating. Some PDF manuals for certain assets exceed 10 Mb, and it restricts our ability to include them. It would also be beneficial if we could create folders within attachments, especially for assets. Although I haven't attempted it myself, based on discussions with our team, it seems complex if we want to review the history of an asset (such as a main engine) over several years. If we could create attachment folders, I could have one for each year to track photos, parts invoices, etc.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Jeremy
Non-Profit Organization Management, 51-100 employees
More than a year
September 2020
Needs a few tweaks
Needs a few tweaks
Pros
Excellent worth for the cost.
Cons
Personally, I really dislike the Work Order Summary at the top of the Work Order List. It occupies a significant portion of the screen and doesn't add any value for me. There should be an option to turn it off. Additionally, in the Work Order List, when you open a work order to view or edit it and then return to the list, it always resets to the top. This necessitates a lot of scrolling back down to where you were. It should return to the previous position on the list, which would significantly speed up the process of reviewing work orders.
Ease of use
10
Value for money
10
Customer Support
6
Functionality
8
David
Machinery, 51-100 employees
More than a year
September 2020
Summer camp with very large campus
Summer camp with very large campus
Pros
One aspect I like is that it is cloud-based, eliminating the need for any downloads. It offers reasonable pricing and allows us to track the repair history of vehicles or buildings.
Cons
I don't have any major complaints. I need to pay attention to keep up with the updates, and I believe we don't utilize all the features, so there's probably a lot that I'm unaware of. Are there any recorded user webinars available?
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jay
Hospitality, 11-50 employees
More than a year
September 2020
CMMS FOR Automatic Fare Collection Equipment
CMMS FOR Automatic Fare Collection Equipment
Pros
The implementation and use both are not complex at all. Setting up and configuring each agency is also exceptionally easy.
Cons
The mobile app doesn't match the quality of the web app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Jose
Electrical/Electronic Manufacturing, 101-500 employees
More than a year
September 2020
Always encountering issues - almost on a daily basis
Always encountering issues - almost on a daily basis
Pros
I have nothing positive to say about this software.
Cons
The system is consistently slow and frequently logs you out while you're in the middle of work, wasting valuable time. Updates never seem to improve things for users, and the filters always need readjusting when refreshing the page, as they never revert to the previous state. We are never informed about any system issues. it would be helpful to receive notices instead of the unhelpful update emails when the system is down.
Ease of use
2
Value for money
2
Customer Support
5
Functionality
2
Wendy
Education Management, 500+ employees
More than a year
September 2020
my review
my review
Pros
The product is of high quality and extremely user-friendly.
Cons
To date, I have no concerns with the software.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Peter
Education Management, 500+ employees
More than a year
September 2020
Easy to use
Easy to use
Pros
It's easy to use, no software issues. The interface is user-friendly.
Cons
I can't really think of any significant issues. The functionality could be improved slightly, but honestly, it's a stretch to consider that a downside. It performs its intended tasks effectively.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Larry
Hospital & Health Care, 51-100 employees
More than a year
September 2020
Easy to use once you figure out where it all is.
Easy to use once you figure out where it all is.
Pros
I can make edits and create tickets on-site. The app requires a few extra steps compared to the online site, but it's not complicated or excessively time-consuming.
Cons
In the iOS app, the text input boxes don't support autocorrect and standard features like word suggestions and automatic capitalization after a period. I'm not sure why this problem occurs, but it leads to typos and incorrect capitalization since we've become reliant on autocorrect.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Adrian
Construction, 11-50 employees
More than a year
September 2020
MaxPanda review
MaxPanda review
Pros
The best thing about it is the customer support. Whenever I encounter a problem, which has happened quite a few times, the support team is always there to assist.
Cons
The system isn't the most user-friendly, especially for non-tech-savvy individuals. Additionally, the available app is terrible. Most of the time, the pages get stuck loading and never progress.
Ease of use
4
Value for money
4
Customer Support
8
Functionality
4
Les
Banking, 101-500 employees
Less than a year
September 2020
so easy to use
so easy to use
Pros
It's very user-friendly. Our company relies on the app for all maintenance requests. I love how simple it is to enter information and receive quick responses from administrators.
Cons
As a non-administrator, I don't really have a least favorite aspect. Although I don't have access to some features, overall, I like the system.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Sandra
Banking, 500+ employees
More than a year
September 2020
Great system for tracking work orders
Great system for tracking work orders
Pros
Users find it very easy to submit work order requests, and staff can easily manage a list of pending orders.
Cons
It would be great to have more customization options for notifications regarding changes in work order status. Having actionable links in email notifications would be helpful. Additionally, an evaluation system for completed work orders would be highly beneficial.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Justin
Consumer Services, 51-100 employees
More than a year
September 2020
Great all rounder
Great all rounder
Pros
It's easy to use, the support is excellent, and there are regular updates and communication.
Cons
The phone app lacks certain features, particularly the absence of a project management function.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Regan
Education Management, 11-50 employees
More than a year
September 2020
Maxpanda not worth the money
Maxpanda not worth the money
Pros
I'm not a fan of this product. I won't be using it now or in the future. Towards the end of my experience, it seemed like it was down more often than it was functioning.
Cons
It crashes at critical moments. Additionally, I can't delete vendors that are no longer in use. Some former employees gained unauthorized access and submitted work orders with nonsensical text, including one instance where they copied text from "War and Peace." I'm unsure if it was a virus or intentional, but I didn't want to take any chances. I canceled it, but I still receive work orders via email from people who forget and use it for submitting orders. I'm extremely dissatisfied with this product.
Ease of use
4
Value for money
8
Customer Support
6
Functionality
8
Scot
Facilities Services, 500+ employees
More than a year
September 2020
Needs Work
Needs Work
Pros
The functionality and ease of use are great. It's simple, intuitive, and basic.
Cons
The software updates and compatibility are problematic. The app is not compatible with all phones, specifically Samsung J3 Star and A10e, which are widely used in our company. Whenever an update is released, the app stops functioning on our phones. Currently, the app opens, but when I select a work order, it remains stuck on a loading screen. I've personally waited for over 45 minutes, but it never loaded. Moreover, the customer service and tech support need to provide better assistance than simply blaming the phone. It would be more helpful if they offered suggestions or actually attempted to troubleshoot the issue.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
6
Kevin
Hospitality, 101-500 employees
More than a year
September 2020
Excellent software and friendly use
Excellent software and friendly use
Pros
I really like the mobile app and how it tracks inventory parts.
Cons
Considering my plan, I would appreciate having more available locations, at least up to ten.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Roberto
Transportation/Trucking/Railroad, 101-500 employees
More than a year
September 2020
Max Panda Review
Max Panda Review
Pros
The products are easy to use and work perfectly for our company.
Cons
I can't think of anything I dislike about the products. They work fine.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scottie
Food Production, 51-100 employees
More than a year
September 2020
Good and Getting Better
Good and Getting Better
Pros
I value the exceptional support provided and the platform's ongoing development and expansion.
Cons
It still seems to be primarily developed as a work order tool rather than a financial and parts inventory tool.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
6
eric
Facilities Services, 500+ employees
More than a year
September 2020
Surprised user
Surprised user
Pros
Its adaptability to my small school makes it an excellent tool. I can access the system on my smartphone, allowing me to work from anywhere. Additionally, it's affordable.
Cons
So far, I haven't found anything negative to mention.
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Ronald
Facilities Services, 51-100 employees
More than a year
September 2020
GSU Maxpanda
GSU Maxpanda
Pros
It's user-friendly. Navigating through Maxpanda is incredibly simple. Everything is self-explanatory. It's a fantastic product.
Cons
Honestly, there are no cons that come to mind. The system works great from a user standpoint.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jarrett
Food & Beverages, 101-500 employees
More than a year
September 2020
Organization but it takes time
Organization but it takes time
Pros
This software allows my facility to track all work orders and ensure completion. It holds employees accountable since work orders are assigned to individuals. Having desktop and mobile applications ensures that all users can access the program.
Cons
Using the software does require some time. Whenever a selection is made, the program reverts back to the previous screen, and I have to click to return to the screen and save additional data. Additionally, the mobile app requires ensuring that the latest version is downloaded; otherwise, all that appears is a spinning circle.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Jordan
Entertainment, 51-100 employees
More than a year
September 2020
good program
good program
Pros
It's easy to create work orders and attach files.
Cons
The file size attachment is too small for adding pictures, and pressing the backspace button undoes/reset all the information added to the work order, taking me back to the main screen.
Ease of use
8
Value for money
6
Customer Support
6
Functionality
8
martin
Mining & Metals, 1-10 employees
More than a year
September 2020
MaxPanda Review
MaxPanda Review
Pros
We needed IT to integrate it into our accounting platform, SAGE 300. After working out the formats, we were finally able to make it work.
Cons
The features are not at the enterprise level.
Ease of use
6
Value for money
6
Customer Support
4
Functionality
4
Richard
Computer Software, 11-50 employees
More than a year
September 2020
always improving
always improving
Pros
The various filtering options are the easiest and most helpful for my organization.
Cons
The text tends to stick, causing inconvenience. Whenever I refresh the page, the text remains in the search bars, requiring an extra step to erase it. Sometimes, the "panda" gets stuck as well.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Melissa
Government Administration, 11-50 employees
More than a year
September 2020
Good maintenance management software
Good maintenance management software
Pros
Among all the maintenance management software we considered, this one was among the most user-friendly with a highly intuitive interface.
Cons
Initially, when we set up our site, we purchased durable metal asset tags. Unfortunately, we couldn't enter them into the system to be read, so we had to print our own QR tags from the system, which weren't as long-lasting.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
November 2019
Easy Web-Based Maintenance Management
Easy Web-Based Maintenance Management
Pros
I loved how easy it was to use Maxpanda CMMS. It's also great to be able to track the progress of a request in almost real-time.
Cons
There are very few drawbacks to using Maxpanda CMMS. Most issues seem to arise from user error. If the entire team isn't fully on board, it can be a bit of a hassle to determine what has been taken care of and what hasn't.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Bryce
Religious Institutions, 1-10 employees
More than a year
October 2019
Max
Max
Pros
This version is more streamlined compared to previous ones.
Cons
I can't think of anything that I didn't like while using this software.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Alicia
Consumer Services, 51-100 employees
More than a year
October 2019
Documented Time Saver
Documented Time Saver
Pros
It's easy to navigate and very intuitive.
Cons
Due to the recent introduction of the online reporting tool, there are currently no cons.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Barbara
Education Management, 11-50 employees
Less than 6 months
April 2019
New User
New User
Pros
I'm grateful for how easy it is to navigate. The system is incredibly intuitive and encompasses all the essential aspects for our inspectors.
Cons
There aren't many areas where customization is possible. It would be nice to have the ability to choose what information appears on the search pages.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Anonymous
Not Specified, 500+ employees
Less than 6 months
February 2019