Maxpanda CMMS Reviews

“Work order system

Pros

Our facilities department uses this system for work orders across our 20+ locations. It enables anyone to submit work orders specific to their location. The system provides tracking, the ability to put orders on hold, and includes a notes feature. It simplifies communication about work orders, ensuring everyone is on the same page.

Cons

Getting reports is much simpler now. I used to spend time searching and figuring out which one I needed.

“MaxPanda helps end-users

Pros

The system is user-friendly and can be tailored to meet our specific requirements.

Cons

Generating reports is challenging, and maintaining asset tracking is not that simple as I expected.

“Excellent experience

Pros

It is incredibly easy to navigate and exceeds all my expectations.

Cons

Unfortunately, nothing fulfills my specific requirements.

“General MaxPanda Use

Pros

Submitting general work order tickets as a user is easy. As an admin, reviewing the dashboard to check the status and progress of current work orders is very convenient.

Cons

The inability to customize fields on the work order screen hampers our ability to easily track expenses related to specific assets.

“Great work order program

Pros

It is highly intuitive, which is essential for our needs. It offers flexibility in terms of the level of information provided whether minimal or detailed, it's up to the user's preference.

Cons

Personally, I haven't encountered anything that I dislike about it.

“Excellent poduct and easy to setup and use .

Pros

Both staff and guests find it easy to use. We like the scheduling of work orders and preventive maintenance, as well as the ability to assign multiple staff members to a job. Furthermore, the system allows us to precisely identify the job and its location.

Cons

It's frustrating not being able to assign the same job to multiple buildings.

“Excellent value, all the features, everything we need

Pros

The management of work orders and preventive maintenance is excellent.

Cons

I don't really have any complaints. If I could remove fields on the work order creation page, it would appear more streamlined.

“Write a Review for Maxpanda CMMS

Pros

The software's filtering capabilities make it convenient and advantageous for our organization.

Cons

So far, I haven't come across any issues with the software.

“Great value and impressive features help tremendously

Pros

Creating work orders is easy with the user-friendly interface.

Cons

The reporting feature should allow for more than a 60-day timeframe in on-the-fly reports.

“glitchy

Pros

The software is intuitive and can be easily learned in no time.

Cons

The software is quite glitchy, and it takes an extended period to resolve those issues.

“A bug in the system

Pros

It is user-friendly and seamlessly integrates with other products.

Cons

I've noticed that updates often come without sufficient notification. Perhaps it's due to a lack of communication from the head office, resulting in days when the system doesn't function and communication is lost. There are simply too many updates.

“MaxPanda

Pros

Field staff can swiftly add or initiate work orders.

Cons

The report system is inadequate for management to obtain the necessary data for making informed decisions.

“Crap

Pros

Poor design. Created by someone with an advanced degree but intended for someone with a college degree.

Cons

Entering inventory and assets requires a significant amount of work.

“Maxdpanda CMMS has made us more efficient!

Pros

The ease of use with Maxpanda is remarkable. Our maintenance team, production manager, admin and store managers can easily navigate the app or online platform to complete their maintenance management tasks. We also like the frequent software updates, as it seems like upgrades and improvements are consistently being made.

Cons

One area for improvement is the overall format of Maxpanda, which is more suitable for a typical large company with multiple buildings. It would be great if the format could be adjusted based on industry. For example, our 20+ restaurant company finds it less intuitive during the initial setup.

“Choice Properties Management Melbourne Australia

Pros

The software is easy to use, and whenever support is needed, real people are available rather than an automated system.

Cons

Unfortunately, I cannot approve purchase orders from the app, but I have discussed this crucial feature with Maxpanda Management, and they have assured me that they are working on it for the benefit of my business.

“small to mid size maintenance group

Pros

The use of handheld devices is nearly as effective as using desktop computers.

Cons

The software can be a bit slow on smaller devices, and there is a lack of Public Key Infrastructures (PKIs).

“Excellent and easy to use CMMS software

Pros

It is incredibly user-friendly, providing a smooth experience from start to finish. Adding users, assets, preventive maintenance, and schedules is not a problem anymore, whether on a desktop or iPad.

Cons

There isn't much to dislike. So far, we haven't encountered any issues with this product.

“Great cloud based system with amazing customer service!

Pros

The customer service is exceptional. I had one primary issue with the mobile app, which wasn't a bug but rather a feature request. I shared my request with them, and they included it in the next software release.

Cons

The synchronization speed of the database is slightly slow on the mobile app, but they have acknowledged it and are actively working on it.

“Leaps and Bounds

Pros

MaxPanda has improved significantly over the past couple of years. We also love the regular updates and their prompt responsiveness to help requests. Initially, when we started using the Android version, entering new work orders had some glitches, especially when scanning QR codes. The pre-filled information would sometimes get deleted and had to be re-entered. Additionally, the field name bars were too short, making it impossible to read the full descriptions, resulting in difficulty selecting the correct pre-filled entries. However, I recently used it for a new work order, and all those previous issues were resolved. It was a smooth and quick experience.

Cons

Last week, I attempted to upload picture attachments to an asset using my Samsung S10. I had renamed the pictures on my phone, but the attachments saved with different file names displaying the date and time. However, when I followed the same process through Chrome on my laptop, the renamed files saved with the correct new names. Additionally, MaxPanda doesn't handle preventive maintenance based on hours very effectively. For instance, if a machine requires service every 500 running hours, we have managed to find some workarounds, but the process is not seamless. Furthermore, the 10 Mb attachment size limit is frustrating. Some PDF manuals for certain assets exceed 10 Mb, and it restricts our ability to include them. It would also be beneficial if we could create folders within attachments, especially for assets. Although I haven't attempted it myself, based on discussions with our team, it seems complex if we want to review the history of an asset (such as a main engine) over several years. If we could create attachment folders, I could have one for each year to track photos, parts invoices, etc.

“Needs a few tweaks

Pros

Excellent worth for the cost.

Cons

Personally, I really dislike the Work Order Summary at the top of the Work Order List. It occupies a significant portion of the screen and doesn't add any value for me. There should be an option to turn it off. Additionally, in the Work Order List, when you open a work order to view or edit it and then return to the list, it always resets to the top. This necessitates a lot of scrolling back down to where you were. It should return to the previous position on the list, which would significantly speed up the process of reviewing work orders.