Mira Reviews

“friendly service but disappointing follow-through

Pros

Overall, I appreciated how friendly and thorough the service felt. That is why it became confusing and frustrating for me that they would not stand by what they promised.

Cons

My biggest frustration was that the door-knocker, Boston, said they would cover any cancellation fees involved in switching and that never happened. To me, keeping their word should matter more than holding onto $127.00 so that was definitely disappointing.

“really user-friendly experience

Pros

Starting with the software was very simple for me and I have been using it regularly ever since.

Cons

I only started using it recently but I've honestly been loving it so far.

“fantastic support and usability

Pros

the system felt easy to use and I have found the after-sales support absolutely amazing whenever help was needed.

Cons

My only complaint is not finding it sooner. It's been the best.

“All-in-one pest control...

Pros

Everything about the platform feels easy and user-friendly. I can set up clients, book their services and finish service reports without running into any problems. It's honestly the best option I've seen for pest control businesses that need sales, invoicing, reporting and great record keeping all in one place.

Cons

One thing that would make it even better is the ability to add a personalized floor plan or map for each client. That would be really useful for mud maps for in-ground termite stations, as well as commercial site maps especially for HACCP locations.

“everything at your fingertips

Pros

Using it feels very easy and everything I need is right there when I need it. On the occasions I've needed help, the company has also been available to assist.

Cons

Getting Xero and Stripe configured was a little tricky at first but with support from my accountant, I was able to get it sorted out.

“fantastic support and flexible reports

Pros

the customer support has been the best I've dealt with. The team is consistently helpful, they genuinely listen to feedback and it's clear they act on suggestions. I also really appreciate how simple it is to edit reports which is a big advantage. On top of that, the system as a whole is quick to learn and easy to use.

Cons

It would be much better if there were automated 6- to 12-month reminders for customers, along with ready-made templates to send them. Manually following up with repeat customers takes a lot of time. A drawing tool for photos and certificates would also be a really useful addition.

“Simple reporting

Pros

Using this has been very easy from the start for me. The interface feels simple, the reporting is built in and everything runs quickly without feeling sluggish.

Cons

The CRM side isn't as fully featured as some competing platforms yet but those capabilities are on the roadmap and the pricing is more attractive.

“mobile reporting that delivers

Pros

Handling everything from my phone has been a huge plus for me. I can complete all my reporting and invoicing before I even leave the site which makes the whole process very convenient.

Cons

Don't have any real complaints. For a small business, it covers everything I need it to do.

“excellent value and support

Pros

I found one of the biggest advantages of this app is how simple it is to use. The pricing feels spot on for everything included and I have also experienced outstanding customer service. I really appreciate having the ability to make changes in the system whenever I need to.

Cons

Haven't run into any downsides. Up to this point, the app has been exactly what I needed.

“user-friendly reporting tools

Pros

Using the reporting system feels very easy to me and I find it simple and easy to work with.

Cons

The system is thoughtfully designed overall, though there's still a little room for improvement.

“handy scheduling and reminders

Pros

From the beginning, I found getting started with it easy and I have found it very efficient for scheduling jobs and sending reminders about outstanding invoices.

Cons

To connect all the financials properly, I need to switch my MYOB package so it works with the system.

“fantastic support every step

Pros

Starting out, the support team guided me through every step, including syncing it with my accounting software and showing me how to use it to its full potential.

Cons

I honestly can't think of any downsides at the moment.

“industry reports that deliver!!

Pros

What stood out to me right away was the variety of reports especially since they are highly relevant to our industry and very useful for commercial contracts. I find it works equally well for a company that is just starting out as it does for one that has been established for years.

Cons

ok so I'm not a fan of is having to manually sync it with our accounting software instead of having that happen automatically.

“scheduling and invoicing done right

Pros

Scheduling jobs is very easy for me and I find it really convenient to create work orders, invoices and reports around them.

Cons

One thing I don't care for is the way multiple photos are handled during reporting. It's also frustrating that there isn't an offline mode available.

“Helpful support for slow learners

Pros

One thing I really appreciate is how well the team supports slower learners and ensures I truly get the most value from the app.

Cons

The only minor thing I'd change is having larger photos on inspection reports when viewing them on a phone but it's not really an issue.

“professional service and constant improvement

Pros

From my experience, everything has been excellent, from the product quality to the professional staff and reliable after-sales support.

Cons

I honestly don't have any complaints since they keep improving the product over time.

“handy booking updates!

Pros

Booking feels very easy for me and I find it really useful being able to notify clients about job status directly from the booking. I also appreciate that weather conditions load automatically which saves time and keeps everything in one place.

Cons

One thing that could be better is having forms automatically accepted based on job types, since that part still needs to be handled manually.

“pest control focus that delivers

Pros

After more than a year of using it, I find it has become a key part of how our business runs. We tested three other systems before choosing this one and while there were several decent options, none focused specifically on the pest control industry. That industry-specific approach is what first stood out to us. Once we evaluated it, the features that mattered most to us really stood out, a flexible and practical user interface, multi-user capability, customizable product items, support based in Australia and convenient integration with our accounting system. We also valued the company's active presence in the pest control community on social media, the value for money and the fact that their technology roadmap is shaped by user needs. Even now, after more than a year, I still see it as an important contributor to our success.

Cons

There really are no significant problems that we would consider a con.

“ideal fit for pest control

Pros

For me, this has been a perfect match for a pest control business like mine.

Cons

It isn't free which feels a little silly but honestly it's the only solution that really works.

“fantastic mobile scheduling tools

Pros

Scheduling appointments in the calendar is very easy in my experience and it works especially well for technicians who need to check things remotely on their phones. They can see live appointment updates and their own customized schedules which helps them stay organized and work more efficiently on the job. I also find it very useful that report templates can be edited and saved to match our company's needs which makes preparing client reports much quicker.

Cons

One limitation is that the calendar can't be accessed while creating reports so you have to keep switching between pages to check updates. It would also be much better if the calendar page could refresh while you're on it, since right now you can't see changes or updates come through without moving away and back again.