Daniela U.
Non-Profit Organization Management, N/A employees
Less than a year
“Practical barcode tracking workflow”
Pros
Barcode scanning makes the app much more practical for me to use and helps people stay consistent with their reporting.
Cons
We ran into some challenges when trying to integrate it with other products but the team communicated clearly and worked closely with us to get it done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zack R.
Retail, N/A employees
More than a year
“Simplified compliance tracking setup”
Pros
Right from the start, I found the app easy to use. It tracks a wide range of operational metrics and turns complex compliance requirements across a large organization into something much more practical, organized and timely for me.
Cons
One area that could be improved is the mobile app customization. At the moment, every user sees all available elements so it would be much better to have options to tailor what is visible based on each user's needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Stephen F.
Paper & Forest Products, N/A employees
More than a year
“Customizable operations hub”
Pros
Over the past five years, this has become a key part of how our business runs and I have seen it perform very well since replacing our previous system. Being able to tailor the forms and functionality to fit our specific needs was essential for us and connecting the backend to our internal management system made the transition from the old platform much easier while also allowing us to benefit from ongoing improvements.
Cons
At the beginning some product updates created issues with the version of the solution we were using. Once we worked with Crimson Tide, we were able to sort that out and since those early deployment stages, we really haven't run into any major problems. Their support team has consistently been excellent when it comes to fixing issues and following up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Liam S.
Government Administration, N/A employees
Less than a year
“Paperless inspection management”
Pros
From my experience, rolling this out was easy and it completely replaced our paper-based processes while significantly improving how inspections are carried out across buildings, playgrounds, trees and more. End users responded very positively and I find the package offers a high level of customization, making it a strong fit for our needs.
Cons
Any changes or modifications have to go through the vendor which can be a limitation but their turnaround is fast and the professional services team is very reliable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Faith L.
Retail, N/A employees
More than a year
“Flexible cleaning operations”
Pros
One thing that really works well for me is how the software can be customized around specific requirements. We now use it in several ways to support our cleaning operations and I find it adapts well as the business changes. It feels very user-friendly in day-to-day use and updates or adjustments can be made whenever needed.
Cons
Getting everything set up can feel quite technical at first so it may be a bit overwhelming for some users. That said, with the right support and a bit of know-how, those early concerns are usually resolved pretty quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Daniel M.
Leisure, Travel & Tourism, N/A employees
More than a year
“Custom workflow form builder”
Pros
It has been easy for me and I find the forms can be set up exactly the way we need for our workflow.
Cons
Every now and then some forms disappear and that can create compliance issues both on-site and for the company.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Alan F.
Publishing, N/A employees
More than a year
“Real time distribution tracking”
Pros
One of the biggest wins for us has been how the app now supports two core parts of our operation. First, it replaced paper-based processes for drivers which means I can now see distribution activity in real time. We rolled out an app that tracks delivery of roughly 500,000 to 1 million newspapers every day across London. More recently, we also deployed it for our hand-to-hand distribution teams, where users record how many papers they hand out at scheduled points throughout the day. That extra visibility has really improved how I understand distribution footfall and helps us plan supply more accurately while also making returns processing better.
Cons
It's unusual to say this as a customer but I genuinely don't have any criticisms of this company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian P.
Not Specified, N/A employees
Less than 6 months
“Fast engineer reporting flow”
Pros
Getting our engineers up to speed on this software happened very quickly in my experience and I find the usability has made a big difference. It saves us both time and money on paperwork and customer reports that used to take a long time are now produced instantly.
Cons
At the moment, we can't switch the platform over to our corporate colours, although I understand that may be added in a future update. It would also be nice if customers could log in or download reports from a company-branded portal for their own sites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10