PEMAC ASSETS Reviews

“responsive support but deadline hiccups”

Pros

Whenever I've needed help, I've found the customer service highly responsive and consistently helpful.

Cons

There are occasional delays when it comes to meeting deadlines.

“Simple interface”

Pros

Right from the start the interface felt very simple to me and the way you work within the system makes sense. I've also found the support team excellent and it's clear the product is continuously being improved. Small bugs and issues are usually picked up and resolved proactively which is really reassuring as a user.

Cons

Well there are still a few features missing in our current version, such as long-range forecasting and work orders. It can also be a bit difficult at times to get a clear longer-term view of maintenance scheduled more than six months ahead.

“slow workflow”

Pros

One thing I appreciate is how strict the system is and how well it maintains data integrity for us.

Cons

It runs slowly and asks for too many approvals for every modification especially when I want to save several changes at once.

“kpi clarity on handhelds”

Pros

Having maintenance KPIs and metrics right the first time has made a real difference for us. With everything available on handheld devices, our craft personnel can carry out planned work much more efficiently. I also find the data accurate, clear and accessible within just a few clicks.

Cons

Moving existing planned routines and activities into the system can take quite a while and become tough especially when the planned intervention is larger.

“helpful dashboard for asset tracking”

Pros

Managing assets feels much more easy for me with this software. The dashboard is clean and the quick summary gives a nice snapshot of everything at a glance.

Cons

The interface could still use some refinement. There's also a bug, possibly specific to our system, where checking the box after logging in causes cookie-related issues and the cache has to be cleared before it works again.

“Widely adopted and simple to use”

Pros

Since it's a widely used CMMS across the industry, the layout and terminology feel familiar to me so users can understand and navigate it without much trouble.

Cons

One downside is that not all of the available tools are being fully used, such as integrating spare parts management into your own internal processes.

“clean gui”

Pros

Starting out with it felt easy to me. The GUI is clear and setting up assets and routines doesn't take much effort.

Cons

Reporting still has room for improvement since the available options are fairly limited. On the plus side, the free connector lets us link the data out to Power BI.

“versatile asset setup options”

Pros

There are plenty of customization options available which makes it flexible enough for us to support different kinds of plant asset configurations. Overall, I find it easy to work with and simple to navigate.

Cons

It seems like there's a disconnect between all the data available for each asset and what the reporting tools are actually able to generate.

“useful schedule tracking”

Pros

It gives us a really useful and user-friendly way to stay on top of schedules and breakdowns. I especially appreciate the ability to filter through a wide range of categories because it makes day-to-day use incredibly helpful.

Cons

Sometimes it doesn't let you make bulk changes to routines.

“Fast uploads and helpful support”

Pros

Learning the system was very easy for me. The upload template makes it quick to add a large number of assets and I've found customer support helpful overall. The online help is useful too, even though it can sometimes be a little confusing to find the right information. It's also simple for us to train other people to use.

Cons

There's no delete option for users who leave or for routines that are incorrect or were only created for testing. Assets also can't be grouped, such as putting all fire extinguishers together or all AC units together. Another frustration is having to keep pressing save repeatedly.