Transcendent EAM CMMS Reviews

“user-friendly workflow and updates”

Pros

Right from the login page, I've found everything feels easy and well laid out. I use it every day at work and moving from sign-in to the home page feels very simple. The way it organizes tasks like work orders, inventory control and other services makes the whole process clear and I find it really hard to make a mistake while using it.

Cons

Honestly, I haven't run into any downsides. The developer stays on top of updates and makes sure the software keeps up well on both mobile devices and desktops.

“better with every update”

Pros

Everything tied to assets is well handled in my experience, from managing locations and using the setup wizard to assigning barcodes to each individual asset.

Cons

The monthly upgrades keep coming and each new version just gets better and better.

“quick access and score tracking”

Pros

Getting into the program is easy for me and I find checking the overall score very convenient.

Cons

Pulling reports out can be difficult and it's also hard to locate work requests coming from other departments.

“friendly setup and reliable support”

Pros

The platform is user-friendly and offers great storage in my experience. Once the site is set up, I find just about anyone can start using it without much trouble. The training is good, I've found the support team very helpful whenever there's an issue or confusion and I also see the regular updates as a big plus.

Cons

One thing that should be improved is the user licensing. If a property has a lot of equipment, the software should automatically provide additional user licenses.

“Excellent tool for self-training”

Pros

From my experience, getting started with it is easy and the platform feels friendly and simple. I also find it self-training which makes it very convenient to learn and use independently.

Cons

It would be even better if the training materials included Spanish subtitles, at least.

“organized rounds and inspections”

Pros

Being able to create my own rounds and set up inspections for them has been really helpful in my experience. It keeps things much more organized especially when managing a large building with so many moving parts inside it. I also appreciate how GXP has been built into the Transcendent system, since work completed in GXP carries over into the app and the credit goes where it should.

Cons

Part I struggle with most is all of the QR codes especially when I have more than 100 emergency lights in the building. I'm not really sure what the better alternative would be but it becomes a hassle when one goes out and I have to retire it and create an entirely new asset. Tagging all of the assets is just a difficult job, even if that's simply part of the process.

“comprehensive but needs polishing”

Pros

One thing this software really offers in my experience is completeness. It covers a lot which is definitely valuable, although at times it can feel like it tries to include too much. In my view, it would be even better if it focused more on the major topics.

Cons

The interface is not very user-friendly and it does not feel very simple to use. It is good software overall but it still needs a lot of improvement.

“user-friendly with helpful support”

Pros

Getting around the system feels very easy in my experience and I find it overall very user-friendly. The tech support team is also really helpful whenever assistance is needed.

Cons

One frustration is that the format and product setup seem to change too often. A lot of valuable time ends up going into learning a process all over again, even when the previous one was working perfectly fine.

“missing classification and reporting options”

Pros

I find it useful that it lets you enter information online and attach photos which helps keep records updated in one place.

Cons

There are several limitations on the management side. Technicians can't classify work orders when closing them by area or type of failure. Equipment also can't be organized by specialty, system, or subsystem. The admin dashboards are not customizable and the exported Work Order History report does not include the planned duration field. It also doesn't allow a direct connection from Microsoft BI to the database for internal reporting, only through the viewer. There is no report for the annual preventive maintenance plan, no administrator dashboard available on smartphone and exported reports can't identify which work orders require spare parts.

“best of the best tool!!”

Pros

Once someone walked me through how to use it, I honestly found this to be the best software I've come across. I like that entering information in one section automatically fills in other sections which is a huge help and I'm still learning more about it every day.

Cons

Hardest part was learning how to use the software at first. After I was shown the right way to work with it, though, it became a piece of cake.

“responsive support every time”

Pros

Whenever we've needed help, I've found the support team incredibly responsive and they even got back to us within an hour after business hours.

Cons

The website performs better in Internet Explorer than it does in Chrome or Firefox.

“asset lifecycle visibility”

Pros

One thing that really works well in my experience is how the software connects the asset lifecycle with the expenditure module. I find this setup gives a much clearer picture of how to manage equipment and systems throughout their use.

Cons

It would be even better if the software included more graphical views to support decision-making. On the dashboard, I'd love to see those visuals added to the PM Performance window as well, not just for the current data that's already there but also for previous months so future trends can be identified more easily.

“marriott-compliant and mobile-friendly”

Pros

Right from the start, I've found this product matches Marriott International compliance requirements and is very user-friendly for business teams. It works well on both PC and mobile devices and it fits into existing business processes nicely, allowing the engineering team to collaborate directly with other operations teams. I also find QR-based inventory management very useful and the CAPEX planning feature is a strong benefit. The system admin menu is easy to use and I've seen the IT support team respond quickly. On top of that, I've noticed active engagement from support which has been appreciated.

Cons

One area that would help our users even more is additional best-practice training especially in Bahasa Indonesia. If that could be provided through online web meetings, they would be very happy with it.

“helpful support but needs better reporting”

Pros

A point that has been consistently reliable in my experience is the support team, they're helpful no matter the time of day or time zone. I also find it does a good job of formalizing the PM process which helps keep engineers accountable. Another plus is being able to view upcoming work ahead of time so manpower can be scheduled more effectively.

Cons

It would be much more useful if all the necessary information could be viewed from any screen instead of constantly switching between different ones. Reporting also needs to be easier especially for seeing what work has been completed, when it was done and what work is coming up next. On top of that, batch selection would save a lot of time compared to having to click every individual work order one by one.

“Feasible navigation and rich reporting”

Pros

Navigation feels very simple in my experience and I find the interface simple with a easy layout. The preset reports cover a wide range of areas in the system which is really helpful. Updating or adding asset information is uncomplicated and I also find that being able to attach pictures and documents directly in the system adds a lot of value.

Cons

One thing that would make it even better is using the maintenance time data already being captured to help build labor or staffing models around upcoming assigned PMs. It also doesn't currently provide a single clear view of all documentation tied to a specific asset, such as complete PM history with dates, notes, parts used and attached photos.

“reliable setup and stellar support”

Pros

The support team has been excellent in my experience and that really stands out. I also found deployment easy, the system simple to work with and the platform very stable overall.

Cons

One limitation is that I can't upload multiple files at once. It would also help if every work order turned red a day before the due date, so there's more time to react.

“handy on desktop and mobile”

Pros

Using it on both desktop and mobile has been very convenient in my experience and I find the interface simple to work with on either one.

Cons

I haven't come across any issues so far.