Total 142 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

23%

4

Stars

73%

3

Stars

4%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

MK
Madhura K.

Apparel & Fashion, 11-50 employees

More than a year

4.0

Handles several projects at once

Pros

One great thing about illustrator is how it handles several projects at once and has a fantastic color palette which is better than what you find in Procreate or Corel Draw.

Cons

Two main issues are the high cost and the glitchy process of moving project files to other applications.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

A
Anonymous

Religious Institutions, 11-50 employees

More than a year

4.0

User-friendly with lots of tools

Pros

Adobe Illustrator is so user-friendly and it comes with lots of tools that are perfect for any vector design task you have.

Cons

I'd really like it to be simpler to edit regular photos like JPEGs and turn them into clean vectors. Plus the automatic conversion often does not get the details of the original picture right.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

MC
Marwaan C.

Computer & Network Security, 11-50 employees

Less than a year

4.0

total flexibility and creative control

Pros

What I loved most was the total flexibility and wide range of uses for Adobe Illustrator. As a designer its powerful set of vector drawing and editing tools let me turn my creative ideas into reality with amazing accuracy and control. From the easy to use pen tool for hand-drawn art to the strong shape-creation tools and the smooth connection with other Creative Cloud app it felt like a natural part of my own creative workflow.

Cons

In my opinion a major weakness of it is how much it demands from your computer particularly with big, complicated projects. It can really push your hardware to its limits when you are using high-detail images, complex visuals and several artboards. This often results in slow performance, regular crashes and annoying waits which hurts productivity and interrupts your creative process on serious design work. Another problem is its use of special file types like .ai which can cause trouble when sharing work with teammates or clients who do not have the full Adobe Creative Cloud.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

HT
Haimi T.

Philanthropy, 101-500 employees

Less than a year

3.0

Does exactly what it promises

Pros

This AI does exactly what it promises. It can create stunning graphics and is completely customizable. Plus it works with every other system so printers never have an issue. You also get to pick your resolution when you save a file. Overall I would say it is pretty much the ideal tool for a graphic designer!

Cons

If you are not a graphic designer learning it is not worthwhile for the occasional project. Every small step that's easy in other programs requires a lot of searching online and watching tutorials for AI if you can even find the right one. Besides being overly complicated, it is also very hard on a laptop. Mine would overheat, crash, freeze and respond very slowly whenever I had a larger AI file open. Plus there are free alternatives like DaVinci Resolve that likely do everything you need and have plenty of learning guides available.

Rating Distribution

Ease of use

5

Value for money

6

Customer Support

5

Functionality

6

JC
Joel C.

Entertainment, 1-10 employees

Free Trial

4.0

Convenient setup with excellent features

Pros

My favorite part is how convenient the setup process is and the huge number of excellent features that come built into the software.

Cons

The monthly or annual subscription fee you are required to pay is quite a large amount.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

AC
Alarna C.

Computer Software, 1-10 employees

Less than a year

5.0

Incredibly versatile for full creativity

Pros

This product is incredibly versatile and lets me fully express my creativity as an artist. Also it is a phenomenal tool for designing logos and vector artwork. I'd absolutely suggest it to anyone involved in graphics.

Cons

A drawback of this product is that it sometimes lags or gets slow which can be really annoying. Thankfully this does not happen all the time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

TJ
Tavaris J.

Computer Games, 1-10 employees

More than a year

4.0

Not too difficult to learn

Pros

It is great that the program is not too difficult to learn. Plus the user community is welcoming and always ready to help out.

Cons

I think it would help to have an additional, cheaper subscription plan for people who do not have much money to spend.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A
Anonymous

Financial Services, 11-50 employees

Less than a year

4.0

top-notch quality for any format

Pros

What stands out to me is the top-notch quality of the final product which can be adjusted perfectly for print, websites and any other digital format you need.

Cons

Paying for an Adobe Creative Cloud subscription ends up costing more in the long run compared to buying an application outright with a single payment.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

9

JS
Joelle S.

Airlines/ Aviation, 1-10 employees

Less than 6 months

5.0

Lets me use it for my needs

Pros

The level of detail is what I like because it lets me use the software for my specific needs.

Cons

You do not get quick outcomes with it as using the software simply takes a lot of time and patience.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

A
Anonymous

Banking, 101-500 employees

Less than a year

4.0

Shines bright with accuracy and range

Pros

Adobe Illustrator really shines because of its accuracy and wide range of uses. While making detailed vector graphics you can resize as much as you want is something no other program does better. The huge selection of tools and effects, along with how well it works with other Adobe Creative Cloud apps, makes my work process much faster. Plus it stays fast and stable even with really complicated designs which is why graphic designers love it so much.

Cons

The biggest hurdle for new users is how much there is to learn. Its huge collection of tools is very capable but it can feel like too much at the start. Also the need to pay a subscription can stop some people from using it and very large documents sometimes cause slowdowns that interrupt your work. These things can make it less accessible for newcomers and designers watching their budget.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

RK
rehan k.

Graphic Design, 1-10 employees

Less than a year

4.0

One of the top editing programs

Pros

It is truly one of the top editing programs I have ever used. It has special features and a really easy to understand layout so I definitely suggest it if you are searching for the best editing software out there.

Cons

What I like least is when the software itself slows down and also makes my whole computer lag.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

DS
Denny S.

Arts and Crafts, 1-10 employees

Less than 6 months

4.0

Great for all vector graphic uses

Pros

What's great is how you can make vector graphics for all sorts of uses and the quality of your work never gets worse.

Cons

It makes you pay a subscription fee which can be too costly for smaller companies.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

MSR
Mohammed Sajid R.

Design, 1-10 employees

Less than a year

4.0

Connects perfectly with adobe products

Pros

There are a lot of things I enjoy about Illustrator but my absolute favorite is how it connects with other Adobe Products. Since I also use programs like InDesign and Photoshop regularly, I can say for sure that they all work together perfectly. This makes moving between different design and media projects feel completely smooth.

Cons

I wish it was a product you could buy once instead of a service you pay for regularly. Don't get me wrong, it is powerful, makes sense once you learn it and does things no other design software can. But it is very very pricey. And because it is only available through a subscription, you have to pay every month or year and I think a lot of people like me would rather just purchase it outright.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

9

AB
Avijit B.

Consumer Goods, 1-10 employees

Free Trial

5.0

An excellent tool for content

Pros

It is an excellent tool for making content and editing every single one of your photos.

Cons

No cons to share as it does what it suppose to do and that too in a perfect manner.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SM
Samudra M.

Education Management, 11-50 employees

Free Trial

5.0

A fan of its logo design

Pros

I am a fan of Illustrator because it is very capable software for creating vector graphic images and designing logos.

Cons

I did not dislike anything about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

RW
Rob W.

Design, 1-10 employees

More than a year

4.0

the software i always turn to

Pros

This is the software I always turn to whenever I need to create something related to design.

Cons

It can occasionally shut down unexpectedly even when my computers memory is not full or the file isn't complicated. But the auto-save feature is a lifesaver when this happens.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

BA
Belizario A.

Farming, 1-10 employees

More than a year

4.0

Interface is simple and adaptable

Pros

I find the interface simple and adaptable to the users goals and intentions.

Cons

Nothing major but yes it requires training/instruction to know how to use the tool and a lot of patience.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Marketing and Advertising, 1-10 employees

More than a year

4.0

precise tools with modern AI

Pros

The program provides precise tools for detailed vector graphics that can be scaled without any loss of quality. Plus modern AI functions like generating vectors and suggesting color palettes, speed up our work a lot. The workflow with other Adobe tools like Photoshop, InDesign and the Firefly tool significantly optimizes our process.

Cons

Its complexity can be intimidating for beginners and requires a longer period of training. The subscription model for Adobe Creative Cloud is also expensive and can be particularly costly for occasional users.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

SI
Samuel I.

Internet, 1-10 employees

More than a year

4.0

Simple to use with great AI

Pros

What stands out to me is how simple it is to use. The free trial is a plus. The AI features are great too. Plus you can work with vector images, collaborate with others, sync projects to Adobe Creative Cloud, open several files at once and even do animation. Making GIFs is easy too and you can open multiple image files. Plus it lets you export your work into lots of different formats.

Cons

Well it might run too slowly on a less powerful computer. You also need an Adobe CC license to access most of its useful features.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

AM
Abhishek M.

Education Management, 51-100 employees

More than a year

4.0

packed with features for any design

Pros

This program is packed with features making it ideal for all sorts of design work. Whether it is a small social media graphic or a massive billboard design, it can handle anything. Creating illustrations becomes really simple once you learn the software and its keyboard shortcuts. After you begin using it, you probably won't want to switch to any other tool for illustration and graphic design. Plus I love that there is also an enormous library of tutorials and guides which makes it very user-friendly and you can find hundreds of online solutions for any issue you run into.

Cons

The number of things you have to learn is a huge downside to this program. Plus its ability to edit regular photos is also limited. And I feel like adding some more advanced features for that could make it a true all in one tool for graphic work. You also need a top-tier computer to run it without problems.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9