Adam T.
Telecommunications, 51-100 employees
“automatic meeting notes are great!”
Pros
One thing that really works well is how it automatically joins every customer meeting I have. Having each meeting recorded and saved in text, video and audio formats is extremely helpful. The detailed summaries are also a big plus especially when I need to put together a broader recap afterward. It lets me stay focused on the conversation and the customer instead of trying to take notes the whole time which is especially helpful for recurring weekly, bi-weekly or monthly meetings. I also really appreciate that there's nothing to configure since it joins calls and records everything on its own.
Cons
At times, it has trouble telling apart people who are sitting together in the same room while others are joining from their computers. If each person is logged into the call separately, it can identify them correctly but when they are grouped together, it usually labels them under the primary name.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
9