Baluu Reviews

“Baluu helped my business thrive”

Pros

From day one, it has given my clients a clean, accessible and simple booking experience, making it effortless for them to reserve classes and events. Setting up events is quick and they look polished and professional for the end user. The platform includes so many useful features that genuinely lighten my workload like private payment links for clients who want to pay in instalments, along with gift vouchers and discount codes. As a small start-up with no prior experience, support or investment, Baluu has been an incredible support throughout my first 12 months and has opened up real opportunities for growth. I'm genuinely so happy with the service and the customer support has been outstanding whenever I've needed help, fast responses thoughtful communication and actual human interaction rather than just a bot which takes a lot of the stress out of any issues. I honestly can't recommend it highly enough. Over the past year, I've gone from Baluu's basic plan to their Growth service and it's playing a big part in helping my business succeed.

Cons

Nothing worth mentioning here, in just under a year of using the platform, I haven't run into any major issues.

“Simple to add events”

Pros

Adding and updating events is really simple and the whole system has been very simple to work with. Everyone on the team we've dealt with has replied quickly and been incredibly helpful whenever anything has come up. The website is also very user-friendly for our customers which we're hoping will help drive more sales.

Cons

At this point, I don't have any complaints.

“Excellent user experience”

Pros

It does a fantastic job of turning a very complex backend into something visual, clear and simple for customers to use. The user experience is stronger than what I've seen from other competitors and the client-facing functionality keeps getting better over time. Their customer support is also excellent, huge thanks to Chris!

Cons

There have been a handful of technical hiccups here and there, along with a couple of features missing for my specific needs but the Baluu team have always responded quickly to resolve issues and genuinely listen to feedback when planning future development.

“Perfect fit for bike courses”

Pros

Baluu has been a really good fit for running my daily mountain bike skills courses and the service has been excellent throughout.

Cons

It would be even better if I could add extra participants without them needing to buy full-price tickets. I'd also love access to a few more features on the cheapest plan although that's probably me just trying to keep costs down.

“Exactly what I needed”

Pros

After searching for a way to manage bookings for my art workshops, it turned out to be exactly the right fit. I don't have much technical knowledge so having something user-friendly and simple to use has made a huge difference. It covers everything I need and the customer support has been outstanding. Every question I've asked, even the smallest ones, has been answered quickly by a friendly and helpful team. I'm genuinely very pleased with both the product and the service.

Cons

There are only a few minor areas that could use some adjustment. For example, when people book my workshops, they're asked whether they'd like to receive a newsletter. I haven't been able to find a way to actually add newsletters within the platform, if that feature exists and I also can't see anywhere on the dashboard that shows which customers selected that option without opening each customer record one by one.

“Helpful support team”

Pros

When I needed a bit of support, their team was there to help and getting my website and booking system set up felt much more simple than with other platforms I've used.

Cons

Overall, most things work well. The only slight issue was getting the website images sized correctly but the Baluu team helped me sort that out too and explained why certain pictures wouldn't work.

“Top-tier customer service”

Pros

Since I'm not especially technical, I expected the integration to be difficult. It actually turned out to be just a single line of code which was a huge relief. Even better, whenever I have a question, a real person replies by email instead of a bot. The team has been absolutely fantastic and went out of their way to make sure my business was up and running properly. I really can't thank them enough!

Cons

I'd still love to see a bulk event creation feature, especially when I need to set up a lot of events with similar criteria.

“Booking support that keeps up”

Pros

Right when our bookings started growing, Obby turned out to be exactly the support we needed to keep everything manageable. We're also optimistic that it can scale alongside us and over time we'd love to use it for more, including managing our website as well.

Cons

Because our business is quite niche, there are times when it doesn't match exactly what we need. That said, when we've shared suggestions, most of them have actually been implemented. I'd still rather have the classes integrated directly into our website instead of sending people to another page although it works well in its current setup.

“Smooth event bookings”

Pros

Everything runs more smoothly and removes a lot of the hassle that usually comes with event bookings.

Cons

There's really nothing else to add here. I haven't run into any issues.

“Everything under one roof”

Pros

After juggling separate tools for classes, art kits, gift cards and private event invoicing, having everything under Baluu in one place has been a huge win for us. We run daily in-person and virtual art classes, sell kits worldwide, offer gift cards and send invoices for bespoke corporate events and before this we were relying on Mindbody, Etsy, GiftUp and Xero to cover it all. Every platform came with its own monthly fee and our admin team had to learn each one separately. Now it's all handled from a single dashboard: one monthly cost, one system for the team to use and one place for me to check when it's time to do the monthly bookkeeping. On top of that, it's dramatically more affordable. Consolidating everything into Baluu has cut our software costs down massively and even Mindbody on its own was costing us a lot every month before the other subscriptions were added. Another big plus is that we can now handle everything ourselves. The platform is so user-friendly that we no longer need a web developer every time we want to add a new class, experience or product or fix something on the site. We used to spend hundreds of pounds on outside help and now we manage the whole website in-house. Honestly, the Baluu team feels like having our own internal tech team.

Cons

There are some limits when it comes to design flexibility. You can personalise pages with your own images and copy but you can't fully change the page layout or adjust the size and shape of different components however you want. That said, the trade-off has been worth it for us because we've gained so much in usability. And honestly, the page structure seems intentional since it's clearly designed to support conversions. In that sense, keeping things simpler actually helps guide customers where they need to go: straight to checkout, without unnecessary distractions.

“Works perfectly”

Pros

Running bookings through spreadsheets used to take up hours but now everything sits in one place, including all my payments. It works brilliantly!

Cons

I'd love to see more calendar integration features added.