DemandHub Reviews

Pros

The interface is simple to navigate and I really appreciate not getting constant sales calls pushing extra features or products on us.

Cons

Only thing I'd love to see added is a dark mode option for the website.

Pros

What we really love is that the chatbot can switch the conversation over to text messaging so clients don't have to remain on our website just to chat with us or schedule an appointment.

Cons

No complaints at this point. The chatbot and review features have been a big help for our practice when it comes to customer engagement and generating new leads.

Pros

Right from the start, the customer experience was excellent and the team was incredibly patient while guiding me through the onboarding process and showing me how to use everything. It includes all the tools I need.

Cons

The design is not as flashy as some of the other apps I've tried but that really is not the main thing I'm looking for in this kind of product.

Pros

Starting at a doctor's office recently, I've been using DemandHub and it has definitely made communicating with patients much easier.

Cons

An annoyance is that when I resize the window smaller, it seems to assume I'm on a phone and prompts me to go to an app store to download it. Because of that, I can't really keep working unless the window stays full screen.

Pros

Having a separate number for customer texts is a big plus since I don't have to share my personal cell number. It also lets me send and receive media which makes communication even more useful.

Cons

I still haven't worked out how to connect it with my other CRM although it seems like there should be a way to do it.

Pros

Using this system has made it simple for our sales team to reply to customer questions quickly. It also connects our Facebook and Google messages in one place which helps a lot.

Cons

One issue is that the inbox filters reset after logging out. Because of that, sales staff can end up seeing messages that weren't assigned to them unless they apply the filter again.

Pros

Right away, their customer service has been outstanding. Communicating with our clients has been really convenient and the platform has been a genuine value-add for both our team and our customers.

Cons

Something I'd still love to have is more ability to customize the website's web chat bot.

Pros

Getting this up and running was very simple and it made a noticeable difference in how many Google reviews I'm receiving.

Cons

The one-year commitment is the part I'm less happy with. A shorter term would make more sense considering the monthly cost.