EmailOpen Reviews
Total 8 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars50%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Small Business, 11-50 employees
“Reliable email campaign tracking”
Pros
Keeping tabs on email campaigns has become much simpler with this. It has also made follow-up emails easier to manage and sends notifications to my senders which has been really helpful.
Cons
Up to this point, I haven't run into any issues with it at all. It has only been helpful for me.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“quick setup and organized campaigns”
Pros
Getting started with it was very simple and none of the settings felt confusing or hard to figure out. Our implementation moved along fast and without complications. The way email campaigns are arranged by campaign name and type keeps everything well structured and both the subscriber list and contact list are practical and effective to work with.
Cons
The platform itself is simple to use and can be implemented quickly but proper onboarding or training is really important to prevent deliverability problems like ending up in spam. That was something we dealt with at the beginning because we didn't have enough knowledge.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Mid Market, 51-100 employees
“Beginner-friendly design”
Pros
One thing I've really appreciated is how closely they pay attention to customer needs and keep improving the service based on that. The support team has been very helpful whenever needed and the platform is beginner-friendly so getting started doesn't feel complicated.
Cons
At times, pages take a while to load and the platform can feel a bit laggy.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“fantastic for email campaigns”
Pros
This has been a really useful tool for running email campaigns.
Cons
I honestly haven't come across anything to dislike about this tool, it's been working very well.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
10
Mid Market, 51-100 employees
“user-friendly email tools”
Pros
To get started with this platform is very simple especially for anyone who is new to email marketing. The interface feels beginner-friendly and having a built-in image library is a nice plus. Creating subscriber lists is really useful and the email personalization features make the whole tool even more appealing.
Cons
There can be some delay when the mailing list gets very large but aside from that, I haven't had any problems.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Our productivity improved!”
Pros
Email Open is a really fast tool that works flawlessly and saves a lot of time. It mainly gives businesses a platform to move more quickly which helps improve productivity and supports smarter interactions with customers.
Cons
Up to this point, I haven't run into any problems while using the software. It also stands out as the only solution that brings together conversation intelligence and sales engagement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Small Business, 11-50 employees
“stronger open rates”
Pros
Compared with a lot of email tools I've used, most seem to stop at just sending the campaign and consider the job finished. This platform goes further by helping make sure emails land where they're supposed to which has helped improve open rates. Higher open rates mean more of your audience actually sees your product and message which makes a real difference.
Cons
Overall, everything works well but the design and UI could still use some improvement. The domain whitelisting process also needs to be faster. Also, the pricing should be more reasonable.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
10
Mid Market, 51-100 employees
“engaging templates that we like”
Pros
Right away, the biggest win with this tool has been the email templates. They're very engaging and have genuinely helped me generate more sales leads for my company. The email dashboard is also well organized and pretty well sorted.
Cons
The one area I'd really want to see improved is the email reporting. It just isn't that good at the moment and personally, I'm not a fan of how it works.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9