eScribe Reviews
Total 15 reviews
4.3
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars60%
3
Stars7%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Government Administration, N/A employees
Less than a year
“A good governance toolkit”
Pros
Coming into this as a first-time board management software user, I picked up a lot about governance documentation along the way. The platform offers plenty of useful features for organizational governance, such as minute templates and the ability to embed videos which made the process more structured and informative.
Cons
A few parts of the workflow had some minor kinks. I ended up reaching out to customer support a couple of times to sort out small issues or have certain things handled manually on their end.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Architecture & Planning, N/A employees
Less than 6 months
“Meeting prep is quicker now”
Pros
Putting together details, writing notes and building meeting agendas used to take a lot of time but this software has made that whole process much quicker and simpler. It also offers more features than a lot of other software I've used.
Cons
There's a small learning curve at first but overall it's been really good.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Government Administration, N/A employees
Less than 6 months
“made bulk scheduling so easy”
Pros
Setting up minutes is simple and bulk meeting scheduling along with roll call works really well.
Cons
It's been excellent overall and I honestly don't have any complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Accurate SAST threat detection”
Pros
JSDefender has been really useful during our SAST process because it catches vulnerabilities in the code reliably. The threat reports are accurate and the number of false positives is very low which makes the results much more trustworthy.
Cons
At this point, I do not have any real complaints. JSDefender seems to be heading in the right direction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Government Administration, N/A employees
More than a year
“overall decent experience..”
Pros
The more time I spend with this software, the more I understand what it can do. To really get the most out of the minutes features, a solid training program for employees is pretty much necessary. Without proper training or regular use, it can be hard to navigate and use effectively.
Cons
Team is still working on making the program more user-friendly.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
7
Functionality
8
Government Administration, N/A employees
More than a year
“I liked it”
Pros
Using it made our Council Agenda process much more efficient.
Cons
Felt like there was a bit of a learning curve in the beginning but once it clicked, it worked really well.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
8
Government Administration, N/A employees
More than a year
“outdated interface”
Pros
There's a wide range of tools available for taking minutes and we're hoping to make better use of more of those features than we have up to this point.
Cons
Software includes a lot of helpful minute-taking functions but the interface still doesn't feel user-friendly enough. Building templates is challenging, the preview button is awkward to work with and some of my colleagues find the system intimidating.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
6
Electrical/Electronic Manufacturing, N/A employees
More than a year
“feature-rich”
Pros
It's such a simple software and the latest upgrade added some really useful functions that make it even better.
Cons
I don't have any complaints at this point.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Higher Education, N/A employees
More than a year
“user-friendly platform”
Pros
Comes with a lot of useful functions that make it easy to work with and overall its simple to navigate as well
Cons
Haven't run into any issues while using the eScribe software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
More than a year
“powerful workflows”
Pros
The approval workflows for reports have been really useful and I can handle a lot of the technical setup myself without needing help from an IT department.
Cons
One issue keeps coming up with PDFs, I get an "incorrect file structure" error whenever I try to do anything with the PDF afterward.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
9
Education Management, N/A employees
More than a year
“secure access from anywhere”
Pros
Having everything kept in one document is really convenient. The platform feels secure and confidential and it's accessible no matter where meeting attendees are joining from.
Cons
It can be a little slow at times though it's not always like that. Overall, it works well.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Government Administration, N/A employees
More than a year
“flexible Word edits and batch scheduling”
Pros
Being able to convert things into Word and edit them that way is really useful. Another plus is that I can schedule multiple meetings at the same time which saves me a lot of effort.
Cons
Took a little while to learn but once I got the hang of it, it worked well.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
10
Functionality
9
Not Specified, N/A employees
More than a year
“responsive support team”
Pros
Covers all the features we were looking for and the customer service team is always polite and quick to resolve any issues that come up.
Cons
There are no major downsides though the overall functionality could still be improved a bit.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
10
Functionality
8
Government Administration, N/A employees
More than a year
“Agenda tracking that delivers”
Pros
Creating agendas is very simple and the task management feature helps us stay on top of open items from every meeting. We're also excited about the product eventually being available in HTML.
Cons
Minutes can run into formatting problems because of the tables. Fixing those issues is frustrating at times and it can be time-consuming when you're trying to finish the minutes quickly.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
7
Information Technology and Services, N/A employees
Less than a year
“excellent offline meeting control”
Pros
One thing that really stands out with this software is how smoothly it works even offline. It manages every meeting detail very efficiently and the voting management in particular is an excellent feature to use.
Cons
I have no negatives to mention
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10