Fusion Connect Reviews

Pros

Right from the start, the support team was responsive and professional during the entire porting process. We were dealing with several carriers, including Puerto Rico numbers and this one did a solid job coordinating every cutover with clear timelines and helpful resources. The portal and documentation were simple to use and whenever technical issues came up, they were handled before the port dates. Moving away from our legacy provider ended up being a smooth transition with very little downtime.

Cons

I didn't run into anything negative during the process. The number porting was well supported and any small deployment plan issues were taken care of quickly and efficiently. Their team stayed on top of everything to help us meet our deadline, even with some internal delays on our side.

Pros

Having everything in one place has been a big win for us. It brings our business communications together in a single platform inside Teams, covering both outbound calling and internal communication.

Cons

Honestly I don't have any complaints about it. It was our top choice for a VoIP phone system and it has lived up to that decision.