Fusion Connect
Last Updated
Overview
Fusion Connect offers cloud-based communications and network services, unifying UCaaS, VoIP, SD-WAN, and CCaaS for mid-market and enterprise businesses. It improves collaboration and operational efficiency, though support gaps can slow down problem resolution. Nonetheless, its consolidated platform simplifies vendor management and ensures reliable network access for growing organizations.
Fusion Connect Specifications
- Real-Time Communication
- File Sharing & Management
- Security & Compliance
- User Management
What Is Fusion Connect?
Fusion Connect is a cloud-based managed communications and network services platform designed for mid-market and enterprise businesses. The software offers features such as UCaaS, VoIP, SD-WAN, and CCaaS. Fusion Connect simplifies connectivity, collaboration, and telephony management by consolidating multiple services into a single platform.
It enables organizations to improve operational efficiency, streamline communications, and maintain secure and reliable network access, all while reducing the complexity of managing multiple vendors and infrastructure solutions.
Fusion Connect Pricing
Fusion Connect pricing offers the following plans:
- Microsoft Teams Business Phone - Custom pricing
- Specialized Solutions - Custom pricing
Disclaimer: The pricing is subject to change.
Fusion Connect Integrations
Who Is Fusion Connect For?
Fusion Connect software serves a wide range of industries and sectors, including:
- Telecommunications
- Information technology
- Healthcare
- Finance
- Education
- Retail
- Manufacturing
Is Fusion Connect Right For You?
Are you looking for a unified cloud‑based communications and networking solution that covers your voice, data, collaboration, and compliance needs in one place? Fusion Connect may be the answer.
Fusion Connect - Modern Connectivity and Communications Solutions solves pain points such as fragmented vendor management and unreliable legacy telephony. Companies that struggle to maintain multiple phone or internet vendors or experience downtime will benefit from a unified, reliable service.
Fusion Connect supports the General Data Protection Regulation (GDPR) via its privacy policy and standard contractual clauses for data transfers.
Still not sure if Fusion Connect is right for you? Contact our customer support team at (661) 384-7070, who will help you make the best decision.
Fusion Connect Features
Unified Communications (UCaaS)
Fusion Connect unifies voice, video, messaging, file sharing and collaboration under a single cloud platform, enabling teams to join meetings, call or chat from any device. This reduces reliance on on‑premise hardware and enables remote or hybrid work without sacrificing collaboration quality.
Hosted Voice And VoIP Services
The platform delivers enterprise-grade VoIP calling, SIP-trunk support, and PSTN connectivity, replacing legacy analog or POTS phone systems. This grants businesses flexibility across devices, consolidates phone lines, and simplifies billing under one vendor.
Managed SD‑WAN And Network Connectivity
Fusion Connect features managed SD‑WAN connectivity with built-in redundancy, dynamic traffic routing, and failover across multiple internet links. This ensures consistent network performance and reliable delivery of voice, video, and cloud services even under heavy load or link issues.
Contact Center As A Service (CCaaS)
The CCaaS feature supports inbound/outbound call flows, interactive voice response (IVR), call distribution, omnichannel messaging (chat, SMS, social), call recording, and analytics. It enables organizations to manage customer support and sales operations within the same cloud communications ecosystem.
Pros And Cons of Fusion Connect
Pros
Improves team collaboration across multiple devices
Reduces reliance on on-premises hardware
Simplifies vendor and billing management
Cons
Custom setup may require technical expertise
Initial migration can be time-consuming
Fusion Connect Reviews
Total 22 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars41%
3
Stars5%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“Supportive team”
Pros
Right away, Fusion Connect made a strong impression with how simple it is to use which has been a big help in keeping our communication platforms organized and running efficiently. The Teams Operator Connect feature has been especially valuable because it brings everything together into one unified system and gives us a phone setup that fits the changing demands of a modern workplace. The onboarding and setup also went very well, largely because their team was so supportive throughout the process. Billy, our trainer, did an outstanding job walking us through everything and made the move from our old, outdated system feel completely smooth.
Cons
I have nothing to report as a con.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, N/A employees
“quick setup and hassle-free use”
Pros
Getting everything set up was a simple process and using the software has been just as easy.
Cons
Haven't run into any downsides at this point. Everything has been working exactly the way it's supposed to.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Sports, 51-100 employees
“teams migration made simple”
Pros
One of the best parts was how flexible the whole process felt and how simple it was to get everything implemented. They supported our move to Teams Phone by using their external phone service and there was no pressure to rush the migration. We also only had to pay once the migration was completed which made the experience even better.
Cons
Honestly I can't think of anything to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frequently Asked Questions
What types of pricing plans does Fusion Connect offer?
Fusion Connect offers Microsoft Teams Business Phone and Specialized Solutions with custom pricing. Request a custom Fusion Connect price quotation.
Does Fusion Connect have a mobile app?
Yes, Fusion Connect offers a mobile app.
Does Fusion Connect offer an API?
Yes, Fusion Connect provides API access.
What other apps does Fusion Connect integrate with?
The software integrates with Microsoft Copilot.
What language does Fusion Connect support?
Fusion Connect supports the English language.
Who are the typical users of Fusion Connect?
Fusion Connect serves industries such as telecommunications, IT, healthcare, finance, education, retail, and manufacturing.
What level of support does Fusion Connect offer?
Fusion Connect provides support via phone and email.