Gruveo Reviews

Pros

Sending a link to the customer is one of the best parts of this software. It makes connecting really simple and as soon as they click it, they're in and ready to go.

Cons

The downside is the connection issues. At times it's really hard to hear the customer and sometimes one of us ends up muted the whole time. You can tell the customer gets frustrated and it leaves me unsure of what I'm supposed to tell them.

Pros

Clients have no trouble using it and getting connected is even more simple.

Cons

I haven't run into any downsides.

Pros

One thing I really appreciate is how you can jump right into their account and connect with you face-to-face on the spot, almost like FaceTime.

Cons

A downside is that if you happen to miss a call for any reason, there's no information provided afterward to help you identify the caller or track the missed call.

Pros

Being able to video chat with customers right on the spot has been a huge plus for us. There's no app to download which makes the whole process much more convenient. We just send over a link and within moments we're connected.

Cons

Should have an option to transfer a video chat from one person to another, similar to how a phone system handles call transfers. But even without it, this is an awesome software

Pros

Appreciate that it offers stronger privacy than Zoom.

Cons

It wasn't very user friendly and the billing setup is confusing

Pros

Staying in touch with clients is much more convenient with its video calling and it also connects well with a wide variety of external apps.

Cons

Gruveo has been the best video conferencing solution I've used so far and I honestly haven't run into any issues with it.

Pros

Right from the start, the platform felt very simple to use. The layout and overall design were user friendly so getting familiar with it was really easy. Our rep and his team handled the difficult, time-consuming work of turning their vision into something clear and simple to understand which is exactly what good technology should do. Because of that, I was able to show both younger and older users how simple it is to join WebRTC-based video calls just by clicking a link.

Cons

Honestly none. Our rep and his team have been extremely responsive whenever new features come up. If anything, they downplayed what the technology could do and then completely exceeded expectations with what they delivered. Bravo!

Pros

It's really convenient that clients can use it without having to download any software first which makes the whole experience much more accessible and simple to get started with.

Cons

Audio tends to cut in and out quite often which can be frustrating during calls.

Pros

Interface feels very user-friendly and the overall quality has been excellent. I also appreciate that there's nothing to download or install which makes it really convenient to start using right away.

Cons

Biggest downside is the very limited storage since it only includes 5GB. It also doesn't work properly on every browser which can be frustrating at times.

Pros

Jumping into a room is really convenient since there's no registration required, just the room name and password and you're in. It works especially well for real-time meetings and makes joining quick and hassle-free.

Cons

The only downside is the time limit on the free plan which got frustrating after a while and eventually pushed me to buy the full version.

Pros

Product quality has been excellent. It's very simple to use and only takes a single click to get things done.

Cons

A challenge is that the product still isn't very familiar to some clients so there's a bit of hesitation on their side.

Pros

This platform is clearly designed specifically for video, while most other tools just treat video as an added feature. I've used Zoom and WebEx and although they're decent products, they don't perform as well when it comes to video calls.

Cons

I really haven't run into any downsides. The software has been excellent and I plan to keep using it for all of my video calls.

Pros

Right from the start, the platform feels very user friendly. Even our oldest employee, who is terrible with computers, is able to use it without any trouble.

Cons

Wish it did is automatically switch on the other person's microphone and camera. Every time we connect, I can't hear or see them until I ask them to turn both on.

Pros

So our team needed a video calling platform that would work well on mobile web so customers could join calls without any hassle and it has handled that really well. Also, the support from their team has been fantastic throughout.

Cons

Recording feature on iOS need attention because that limitation is causing us to miss out on quite a few customers.

Pros

One of the best parts is that other participants don't have to download an app, install software or create an account just to join and use it.

Cons

There are occasional connection problems for participants and audio issues come up from time to time. It also doesn't seem to work with Apple AirPods.

Pros

A big plus for us is that there's nothing to install and our clients don't need to download any software either. We use it in the "Virtual Office" section of our website and it fits that setup really well.

Cons

No cons from me

Pros

The platform is simple to use and we really liked it

Cons

API pricing is very high.