Gruveo Reviews

Pros

Using Gruveo for video conferencing has been a very positive experience for us.

Cons

Everything has been working well with it and I don't have any negative points to mention.

Pros

The biggest advantages for our company is being able to join video calls without downloading any app. The fact that it works right in a web browser, even on a mobile phone, is especially important for us.

Cons

There have been times when a participant's phone would not switch from handset mode to speaker so they could not hear the meeting unless they held the phone up to their ear which really defeats the purpose of being on a video call.

Pros

Our employees and customers can use it without any trouble. All our customers really need is a web browser which keeps things very simple.

Cons

Adding it to a webshop was very simple and only took a few minutes to complete.

Pros

Love that our clients can join remote meetings with our representatives without any hassle and every interaction is recorded automatically which is really helpful.

Cons

The downside is the limited storage which eventually forces us to do large-scale deletion of recorded interactions.

Pros

Right from the start, the platform feels simple and interactive so just about anyone can use it without much effort. Since it works well in a market-style setting, communicating with customers or buyers is very convenient and negotiations can happen smoothly even when people are in different locations. Another big advantage compared to similar apps is that buyers do not have to create an account to join, having the link alone is enough for them to get connected.

Cons

It works really well for group calls, whether video or audio but one frustrating issue is that if someone calls and you miss it, it becomes difficult to tell who actually called you afterward.

Pros

Sending customers a link through Gruveo makes video calls really simple. It feels simpler than using Google Meet because my customers don't need to create an account at all, they just click the link, turn on their camera and join the session.

Cons

Every now and then, when I record a call, the audio is missing from the recording. That becomes really inefficient because I end up having to contact the customer again and repeat the whole session.

Pros

Using this for telehealth visits has been a big win for us especially because it's so simple to use. A lot of our older clients aren't very comfortable with technology and some of them live in places with weaker internet so the one-click call setup makes a huge difference. It feels much less intimidating for them and if they run into trouble, it's usually simple for us to walk them through getting connected. Joining the call with video already on and unmuted also saves us a lot of extra hassle. Having a single link is helpful with the vendors we work with too since they already know exactly how to connect with us.

Cons

One thing that could be better is the size of the on-screen buttons. Making them a bit larger would be really helpful for clients with limited dexterity or poor vision especially when they need to switch the camera around.

Pros

Handling larger customer estimates has become much more manageable with this especially for jobs that used to require us to go into people's homes. Since Covid, it has really been a lifesaver for our team.

Cons

An issue is that customers sometimes get confused by the camera and microphone. The way it's highlighted can make it seem like it isn't turned on at times. The audio also tends to glitch when they flip the camera around.

Pros

I used it for virtual estimates and it has been a really positive experience. The software is very simple to use and even customers with no tech background can usually figure it out right away since all they have to do is click a link. It's also a big plus that customers don't need to set up a login or password just to join a video call with us.

Cons

The only thing I'd change is having a downloadable desktop version since it would be more convenient to stay logged into software instead of keeping it open in a browser tab.

Pros

Biggest benefits is not having to download anything or install an app. Since we work with customers of all ages and comfort levels with technology, being able to join a video call without needing software or even signing up for an account is a major plus.

Cons

We've run into a few problems with Apple devices. That said, it has usually been quick to address and fix those issues.

Pros

Using it has been fantastic because it's simple enough for both technical and non-technical users to navigate comfortably.

Cons

Something I've noticed is that the software seems to perform better when I'm using mobile data instead of Wi-Fi.

Pros

Privacy compliance and client simplicity were the two biggest reasons we chose it. We use it for telehealth counseling and our therapists have said it works well when clients need to connect. The move to this tool was handled without problems and the support during the transition was excellent.

Cons

Our therapists have mentioned that the platform will occasionally log them out and there have also been times when clients have trouble signing in. Audio quality has sometimes been less than ideal as well. Like with any platform, it can be hard to tell whether that comes from internet bandwidth, user-related issues on the client side or the system itself.

Pros

Using the platform feels very simple and the way it works is simple for people to pick up quickly. The application also runs really well in almost any browser and it only asks for permission to access the microphone and webcam.

Cons

What still feels missing is better integration support. It used to offer an API and it also had useful features like downloading video calls to S3 and generating custom links on the spot. I'd really like to see those options come back, along with some improvements to the web interface, such as a custom waiting room, a dashboard with better statistics and the ability to customize recording file names.

Pros

Sending outside participants a link they can open on their phone and use to join the meeting room makes the whole process incredibly simple. That convenience was a huge advantage for us and really helped us keep recruiting going during the pandemic.

Cons

It would be even better if there were an option to support multiple users.

Pros

Once it's installed, it is very simple to use and the interface feels fluid which makes getting around the platform simple.

Cons

From time to time, clients had trouble with the link we sent them and I couldn't really tell whether that was caused by user error or an issue with the software itself.

Pros

Im working in telemedicine and this software has been a big help for running conferences between doctors and patients. The connection through the link feels very smooth and the call quality has been consistently high. I'm very happy with the software overall.

Cons

Managing users can be a bit difficult and the links are not as customizable as I would like.

Pros

We integrated it into our ERP and it's been very configurable for what we needed. The installation was also quick so getting everything up and running didn't take long at all.

Cons

Honestly I haven't run into any issues or found anything I dislike about it.

Pros

Through this tool, working with customers has made servicing our locations much more convenient for both our team and the customers themselves. It's very user-friendly and helps interactions go a lot more smoothly on both sides.

Cons

I experienced audio cut outs when switching the camera on a phone. There are times I'm in the middle of a conversation with a customer and end up missing part of what's being said when the camera flips.

Pros

Setting up a link that rings several users at once has been incredibly useful. Whoever is available first can jump in and take the call so it works more like a video call for an entire department instead of just one person. I haven't come across another tool that offers this feature in such a user-friendly way.

Cons

At this point, I really don't have any complaints. It's handled exactly what I needed it to do.

Pros

Everything feels very simple to use especially on the customer side. Being able to record videos directly to Google is something I really love.

Cons

An issue that seems to have been around for a long time is that on some iPhone devices, the volume stops working when the camera is flipped.