Infinite Connect Software Reviews

“Very benficial for remote customer communication

Pros

What I appreciate about Infinite Connect is that it's a fantastic platform for communication and collaboration allowing for easy meeting invitations and participant management, all within a user-friendly interface.

Cons

While the desktop version of Infinite Connect is excellent, some features on the mobile app aren't very easy.

“User friendly and easy to operate

Pros

Infinite Connect is easy to use and operate. It offers a comprehensive range of features that enhance unified communication for business purposes, particularly valuable for remote teams. Their support team is excellent and always accessible.

Cons

The product is somewhat expensive, and we're still in the process of evaluating the system.

“Unmatched unified communication services

Pros

The platform is complete in every way. It's simple to use, easy to navigate, and comes with excellent support.

Cons

No complaints at this time. I'm happy with the whole package.

“excellent service with a strong focus on customer quality

Pros

The Infinite connect team has been available whenever needed. The few issues we encountered were quickly resolved in a professional manner.

Cons

Nothing to report so far. They always seem to be one step ahead.

“Our remote team replaced all collaboration apps with one integrated solution

Pros

As a business with a primarily remote workforce, staying connected across the country/ and globally is crucial. Before that we used separate tools like Slack for team messaging, GoToMeeting for video conferencing and Ringcentral for phone services. Infinite Connect is a unified platform that combines all these features into one, helping us save on monthly subscription costs. Whether in an office, coworking space or working from home, Infinite Connect keeps us connected and productive.

Cons

Everything has been great so far although we haven't tested all the features yet.

“Exceptional customer support

Pros

Excellent customer service and tech support.

Cons

There are occasional platform issues and we don't always have immediate solutions.

“Seamless, professional, and requires zero installs

Pros

We conduct webinars and web meetings, often with participants who have limited internet or computer skills. Infinite Connect makes this process seamless like sending a link and the visitor clicks it , it's that simple. The platform's look is always up to date and overall, it's unmatched. We've tested all major web meeting solutions, and Infinite Connect stands out. Their support is also excellent.

Cons

Honestly I have no complaints. It provides all the features we need.

“An amazing platform with amazing customer service

Pros

Due to the COVID-19 pandemic, nearly everyone has become familiar with online meetings and webinars. Having used almost every platform available, I can confidently say that OnStream stands out for its high quality video and reliable connections. Unlike platforms like teams, zoom, and Adobe Connect, which often suffer from audio/video degradation, OnStream consistently supports excellent 2 way communication. The HTML5 platform is simple, easy to explain to first time users, and the ability to create custom layouts on the fly makes it more engaging than other platforms. Also the content-sharing feature for cloud-based group control of slides is essential for multiple presenters. The operator assist feature has also been incredibly helpful for larger events requiring more hands-on support. While no platform is without room for improvement, Onstream remains a very solid choice for online events.

Cons

Occasionally we run into random bugs that require workarounds, but this is typical with most platforms so I don't hold it against OnStream too much. It would be helpful to have a centralized place to check release notes and product roadmaps, so we can see upcoming features or bug fixes. I hope there will be the ability to have more than 14 people on screen with 2-way audio/video communication soon. Right now, that's one of my biggest limitations with the platform. I'd also like to see the custom layouts feature allow users to save specific layouts for future use.