Intralinks VIA Reviews
Total 15 reviews
3.9
All reviews are from verified customers
Rating Distribution
5
Stars33%
4
Stars47%
3
Stars7%
2
Stars7%
1
Stars7%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Financial Services, N/A employees
More than a year
“Impressive automation that saves time”
Pros
One of the biggest benefits of this application is how well it responds to events and automatically takes action. The automation engine lets you create rules that run systematically whenever specific triggers happen. That cuts down a lot of manual work and handles routine decisions in an user friendly way which gives staff more time to focus on analysis and other higher-value tasks.
Cons
At the same time, every channel across an organization comes with its own specific needs and differences. Because of that, getting everything activated and reaching the full value can take longer than expected.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
9
Investment Banking, N/A employees
Less than 6 months
“reliable VDR and clear interface”
Pros
VDR has been dependable, with very little room for error when carrying out actions. The 24/7 support is quick to respond, the redaction system is simple and the interface is clear and easy to follow.
Cons
Usage analytics tools feel weak and permission assignment is limited to just 10 users.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
7
Investment Banking, N/A employees
Less than a year
“Easy user access controls”
Pros
Managing and monitoring user access was really useful.
Cons
There was no option to bulk upload folders.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Insurance, N/A employees
Less than a year
“smart AI redaction and Q&A”
Pros
AI-powered redaction works really well, the Q&A tool feels user friendly to use and the flexible pricing is a big plus.
Cons
It could be even more user friendly overall and having a simpler, lower-complexity option for smaller deals would be helpful.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
8
Banking, N/A employees
More than a year
“handy document storage”
Pros
Uploading and organizing documents is pretty convenient with this software and it handles fairly large files without much trouble.
Cons
Search function isn't consistently reliable. Also, different versions of the same document aren't grouped together and instead get uploaded as separate "copies" which can make things cluttered.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Financial Services, N/A employees
Less than a year
“familiar but outdated!!”
Pros
Clients are already familiar with the software and it's simple for counterparties to use.
Cons
Organizing and moving files feels tiring and the download feature is extremely outdated and unreliable.
Rating Distribution
Ease of use
1
Value for money
3
Customer Support
1
Functionality
1
Oil & Energy, N/A employees
Less than 6 months
“practical reporting”
Pros
Being able to download reports that include the document ID along with the upload date and time is very useful and it helps us keep solid control over newly added items.
Cons
One thing missing from the platform is a downloadable app which would make it more convenient to use. Compared with iDeals, that feature matters a lot and strongly influences my preference for iDeals.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Computer Software, N/A employees
Less than 6 months
“Complex authentication steps”
Pros
Platform offers solid tools for finding and organizing files and it maintains a consistent level of information security.
Cons
Even though it works very well overall, there are times when the file security settings make access impossible. The authentication steps also aren't very user friendly.
Rating Distribution
Ease of use
1
Value for money
3
Customer Support
2
Functionality
3
Renewables & Environment, N/A employees
Less than a year
“horrible due diligence platform”
Pros
Sadly, our experience with both the Intralinks product and its customer support was so poor that we really can't point to a single benefit of using it.
Cons
This was an awful experience overall. The due diligence process is already stressful on its own and Intralinks only made it worse. We ran into bugs and the interface felt outdated and unnecessarily complicated for both administrators and regular users.
Rating Distribution
Ease of use
5
Value for money
6
Customer Support
6
Functionality
5
Legal Services, N/A employees
More than a year
“powerful dataroom tools”
Pros
Across multiple transactions with many different counterparties, it consistently delivered everything needed to maintain a reliable virtual data room. The platform includes all the essential tools and throughout our use of it, we did not run into technical issues, missing features or undeveloped functions that were necessary for the work. Overall, it has proven to be a strong and dependable choice for managing a virtual data room when working with different counterparties.
Cons
It is definitely not the most user-friendly option available. While it does the job it is meant to do some users from other counterparties occasionally had difficulty navigating and using the platform. It was never a major problem and in the end everyone was able to work through it but there were still some usability challenges for certain users.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Renewables & Environment, N/A employees
Less than 6 months
“full control with secure access”
Pros
What really stands out is how many features the software offers for managing the dataroom. It gives complete control, including options to restrict access and prevent printing or downloading documents from the dataroom when needed.
Cons
Because the software comes with so many features and settings, it takes time to learn how to manage and control everything properly. As a result, it does not feel very user-friendly at first.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Investment Banking, N/A employees
Less than a year
“Easy to handle”
Pros
Being able to share data with partners is easily the biggest advantage of this software. Everything can be organized really well and accessed without much hassle which makes a big difference. It also helps that the platform feels user friendly and simple to use.
Cons
This is not really an Intralinks issue but on larger projects the dataroom can become extremely messy, with duplicate files and poor organization if it is not set up properly from the start. Getting that initial setup right can sometimes be a challenge.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
7
Banking, N/A employees
More than a year
“excellent VDR with user friendly document handling”
Pros
Navigation is very simple and viewing, downloading and uploading documents is simple and convenient.
Cons
The downside is the pricing,since it's one of the top VDR providers, it also ends up being one of the most expensive.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
9
Functionality
10
Financial Services, N/A employees
More than a year
“user friendly VDR”
Pros
Using Intralinks VDR feels very user friendly, simple and user friendly.
Cons
Con is that folders can be moved by accident and it's easy to miss because there's no confirmation prompt before the change is made.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Financial Services, N/A employees
More than a year
“Helpful support”
Pros
Their customer support has been excellent and it makes getting comfortable with the interface happen pretty quickly. There's also a lot of flexibility when it comes to setting up profiles and privileges.
Cons
Software can feel a little stiff when it comes to folder management and the automatic numbering feature doesn't always work properly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7