Total 16 reviews

3.9

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

19%

3

Stars

6%

2

Stars

0%

1

Stars

19%

Satisfaction score

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

J
Jordan

Marketing and Advertising, 11-50 employees

More than a year

5.0

Simplifies everything!

Pros

What I love is being able to run all my apps in one place instead of having lots of windows slowing down my Mac. Plus logging into multiple accounts in the same app and switching between work and personal spaces is very handy as no need logging in and out all the time.

Cons

They don't really keep us updated on which new tools or features are added. Most apps nowadays have a public roadmap and I wish Shift had one too.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

7

S
Sam

Photography, 1-10 employees

More than a year

5.0

Helps me organize everything I use often

Pros

Shift saves me a lot of time jumping between apps like Gmail, LinkedIn, HubSpot and WhatsApp. Plus it really simplifies my workflow. I use it almost daily as my go-to productivity tool. Been on it for two years and still have not needed to reach out to support.

Cons

Sometimes I need to reload extensions manually especially HubSpot. Well it is not a dealbreaker but just a little annoying.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

9

M
Maria

Information Technology and Services, 1-10 employees

More than a year

5.0

Multi-taskers will love this

Pros

Being able to juggle all my work and personal apps in one spot is a huge win for me. Also it keeps everything neatly in one app.

Cons

I still have to keep my personal and work emails separate. It would be awesome if I could merge both inboxes and calendars into one view.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

T
Tyson

Retail, 1-10 employees

More than a year

5.0

Really keeps me organized

Pros

What I enjoy most is bringing all my email accounts into one place while still keeping them separated. It is proven very helpful for managing everything at once.

Cons

The browser part of it does not feel great. Also I feel like the user interface and experience could really use a redesign.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

T
Timothy

Legal Services, 1-10 employees

More than a year

5.0

My go-to for handling email

Pros

I think Shift is the top pick when it comes to dedicated email clients. It handles multiple accounts smoothly and even sorts messages into up to four categories automatically. Setup was also very easy as I just entered my login info and everything was pulled in. Plus I use it daily at work to stay on top of my emails without losing track. I have never had to contact support. Also I have tested other tools but nothing beats Shift for reliability.

Cons

Well I used to run into issues printing to my PDF editor (PDF-Exchange Editor Plus) but it looks like that has been sorted out with one of the recent updates. As it has not happened in months now and I use Shift all day every day.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Matt

Computer & Network Security, 1-10 employees

More than a year

5.0

No more switching between tabs

Pros

Well I have been using Shift since 2018, switching over from Outlook, macOS Mail and Thunderbird. It is awesome at pulling all my accounts into one place, syncing calendars and integrating apps. Switching between accounts is also not a problem anymore and the setup was easy too. I even considered switching once but nothing else measured up. Moreover support has always been quick and helpful. Now I do not have to juggle between too many apps or browsers as Shift makes everything so much easier.

Cons

The price has definitely gone up over the past six years but to be fair they have added a good amount of useful features in that time too.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

9

J
jake

Venture Capital & Private Equity, 1-10 employees

Less than a year

1.0

Not what I expected at all

Pros

It worked fine for a day as switching between accounts using shortcuts was nice while it lasted. Honestly I would say it is better if you try Superhuman.

Cons

Their privacy policy is very worst and trying to cancel is a nightmare. It is honestly ridiculous.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

G
Galateya

Computer & Network Security, 500+ employees

Less than a year

5.0

worked out pretty well for me

Pros

Processing orders and handling refunds is very easy and simple now as now I don't get confused about anything at all.

Cons

I had problems where refunds would get stuck and ended up causing a few complications.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

10

Functionality

9

K
Kremena

Executive Office, 500+ employees

Less than a year

5.0

Budget-friendly and practical

Pros

It is really simple to use and I love how everything I need fits neatly on one screen.

Cons

Canceling orders or removing products could not be done within it as you had to go through another platform. Also I have noticed that some of Shift's own tools did not work properly.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

7

A
Adrian

Religious Institutions, 1-10 employees

More than a year

4.0

Had an awesome journey so far

Pros

Shift makes it so easy for us to manage multiple Google accounts without creating any mess.

Cons

There were times when I had to log back into my Google accounts. It has not happened recently so it's not a huge issue anymore.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

C
Chad

Animation, 11-50 employees

More than a year

4.0

Keeps all my chats in one place

Pros

I use 15 different chat apps for work and personal stuff and before Shift, I had to run all those apps separately or keep dozens of browser tabs open which I'd often close by mistake. Shift changed that for me. Now I have got them all in one place and I don't have to stress about closing them by accident. I use it every single day. Setup is easy and the support team is quick to respond whenever bugs pop up.

Cons

Notification badges and browser plugins sometimes act up. They glitch out here and there which frustrates me a lot.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

D
Dan

Entertainment, 1-10 employees

Less than a year

5.0

Really liking this one

Pros

Not only do I find it easy to use but it also keeps everything in one place and the interface looks good too.

Cons

Some windows randomly vanish when I am switching between tabs or sections which is annoying.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

7

Functionality

10

T
Tyler

Computer Software, 51-100 employees

More than a year

4.0

Makes crazy workdays feel easier

Pros

Shift software is simple to set up and I love that all my tools and platforms are stored in one window and are easy to reach.

Cons

Every once in a while the app will freeze or close itself. After that it is tough to get it working on my extended browser. Luckily this only happens a couple times each quarter.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S
Samantha

Photography, 1-10 employees

Free Trial

1.0

Didn't really work out for me

Pros

I liked the concept of linking all my accounts to make things easier. Well in theory at least.

Cons

From setting things up to linking accounts it was a total headache. I kept going in circles. The chatbot didn't help at all as it just gave me random articles. Also I had to use Google to find answers and even those did not match what I was seeing on screen.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

K
Keyur

Nanotechnology, 11-50 employees

Less than a year

3.0

Crashes a lot and no help from support

Pros

I would say it is a great option if you are only juggling a couple of accounts and don't need anything too complex.

Cons

Customer support is very poor like they are nowhere to be found when needed help and the app crashes way too often to feel reliable.

Rating Distribution

Ease of use

5

Value for money

2

Customer Support

2

Functionality

2

M
Michael

Computer Software, 1-10 employees

Less than a year

1.0

Better look for better options

Pros

Nothing good to say here. The tool does not do what it promises as it's completely misleading and we are planning to take legal action because of how bad the experience has been.

Cons

The workspace permissions don't work like they claim. Settings carry over between spaces and if you have more than two, it starts crashing. Also Logins get mixed up between workspaces. Also support is non-existent. Plus I can't even mute notifications. They seriously need better devs or a fresh start.

Rating Distribution

Ease of use

3

Value for money

2

Customer Support

1

Functionality

2