Total 22 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

86%

4

Stars

9%

3

Stars

0%

2

Stars

0%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Entertainment, 1-10 employees

Less than 6 months

4.0
January 2024

Totally worth investing in

Pros

I really like the overall management system and the sorting AI works well. Whenever I have had an issue, I have been able to chat with a real customer service representative right away. This makes a big difference because I know they will help me if I can't find an email.

Cons

To be honest it is not an affordable option and if I were more patient and dedicated, I could probably set up a similar system with Gmail folders. But I am not that patient so I use Sanebox and it definitely helps keep me a bit more organized.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

8

Functionality

5

J

Jason

Entertainment, 11-50 employees

Free Trial

1.0
July 2023

Not what they claimed at all

Pros

There is nothing that I like. The cancellation process has been an issue. As they have disallowed it and are holding my emails hostage again.

Cons

The trial ended or at least I thought it did but now it feels like they are pressuring me into paying.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

A

Anonymous

Information Technology and Services, 1-10 employees

More than a year

5.0
June 2023

Helps me focus on what matters

Pros

The quick categorization helps me focus on emails that require attention and I hardly spend any time on other emails.

Cons

I cannot think of any issues at the moment. As it is a nice product overall.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

rachel

Entertainment, 1-10 employees

More than a year

5.0
December 2022

Saves me hours

Pros

I only use two email functions, Sane Later and Black Hole and they both save me a lot of time every day.

Cons

Well I have not had the time to explore all the other functions yet for now I cannot say anything that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Linda

Environmental Services, 11-50 employees

More than a year

5.0
December 2022

Just what I was looking for

Pros

The program provides everything we need at an excellent price but it us the customer service that keeps us coming back. As it is priceless.

Cons

I feel like the options for packaging bundles need to offer more variety.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Larry

Investment Banking, 1-10 employees

More than a year

5.0
November 2022

This app is a lifesaver

Pros

I get so many emails from products and services I have purchased. While many are not important to me I still want to stay on their lists. Plus Sanebox allows me to automatically sort them into specific folders once I have trained it, making it easy to quickly check and ensure I am not missing anything.

Cons

One thing I wish for is to be able to create more customized folders to help me track emails with specific subjects more easily.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Internet, 11-50 employees

More than a year

5.0
November 2022

Loving how it works

Pros

It saves me lots of personal time. I no longer have to unsubscribe from all the emails I receive.

Cons

Nothing really. The only thing is that the software can sometimes be a bit too aggressive, pushing most of my emails into the SaneBox but I check it regularly enough to manage this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Paul

Marketing and Advertising, 1-10 employees

Less than a year

5.0
November 2022

No more chaos in my inbox

Pros

Not only was SaneBox easy to set up but it is also quite easy to use. Once I realized how much time it was saving me I knew I was not going back to the old way of sorting emails.

Cons

I am not sure if there is anything missing or unnecessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kathryn

Education Management, 500+ employees

More than a year

5.0
November 2022

Appreciate what this app does

Pros

Sanebox works well with multiple email accounts. It is simple to manage filters and every day, it sends me a summary of less urgent emails to review.

Cons

To be honest I cannot think of anything I would like to change about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

KA

Kelly Anne

Hospitality, 1-10 employees

Less than a year

5.0
November 2022

Best, Best, Best!

Pros

My favorite feature is the Sanebox blackhole. As I love training it to send spam and unwanted junk there and then I never have to see or hear from them again.

Cons

For now I cannot afford all the extra features though some would be nice but I like that I am not forced to pay for things I do not need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mike

Marketing and Advertising, 1-10 employees

Less than 6 months

5.0
November 2022

Makes my job quick

Pros

It automatically separates important emails from the unimportant ones. Plus I can check the unimportant ones later if I need to see if anything needs my attention.

Cons

I was a little confused during the setup and I ended up using some features at first that I later realized were not necessary.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Angus

Education Management, 51-100 employees

Less than 6 months

5.0
November 2022

Made the Outlook transition bearable

Pros

Sanebox is great for filtering out the less important emails so I do not waste time sorting through my inbox.

Cons

It would be nice if I could just click and select a date for follow ups instead of having to send an email with the date.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

A

Andy

Management Consulting, 1-10 employees

More than a year

5.0
November 2022

Great all around

Pros

The routing and blacklisting of emails into the right folders saves me hours every day and allows me to focus on the key senders of important emails.

Cons

I get that it is a safety feature but I am not sure I need to review all the emails I have routed or blacklisted.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

P

Phil

Education Management, 101-500 employees

More than a year

5.0
November 2021

Loved it!

Pros

My inbox is now exclusively work related emails. Overall it has saved me hours each day.

Cons

When I open an email from Sanebox, after reviewing it once it takes me out of my email and onto the cloud or internet to finish the review. I feel like it would be much easier to just review everything in the email and hit a button to finalize it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christopher

Design, 1-10 employees

More than a year

5.0
November 2021

Never lets me down

Pros

SaneBox really saves me time. My day is busy with work and life so I do not have time to sift through hundreds of emails to find the important ones. SaneBox does that for me. If I get a questionable email, I can easily drag it into the right folder and it automatically repeats that for future emails. Also it is simple and efficient.

Cons

I feel like the software has features I have not even tapped into yet and the ones I am using are working great. My only problem is not taking the time to explore it fully.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

6

C

Chad

Food & Beverages, 101-500 employees

More than a year

5.0
November 2021

Totally loving it

Pros

Well this system, especially as we fine tune it over time, is a huge time saver.

Cons

There is very little to complain about as I love it. However I do not use the daily email summary because I have already handled everything.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Carolyn

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0
November 2021

Highly recommended

Pros

I do not even use all the features yet I still love this product. All my junk and unimportant emails go straight to a Sane_Later folder where I can quickly delete them without worrying about missing anything important.

Cons

No cons to report as the software does exactly what I need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brian

Health, Wellness and Fitness, 1-10 employees

Less than a year

5.0
November 2021

Helps me daily

Pros

Over the years I have used nearly every major spam filter and this one is by far the best. It lets me easily categorize emails from multiple mailboxes, keeping our inbox clear for important messages. Also you can review the rest when you have time. And it is very customizable and their customer support is quick and friendly.

Cons

Nothing at all. But I am hoping in the future, there is an option to consolidate digests from multiple email accounts into one.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T

Tom

Marketing and Advertising, 1-10 employees

More than a year

5.0
November 2021

Love the tool and the support

Pros

The best thing about it is that we can design our SaneBox email distribution so that our emails go to the right place such as Important, Later or Black Hole, etc. Also it is easy, efficient and very much affordable.

Cons

I cannot think of anything that I dislike about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dianna

Education Management, 1-10 employees

Less than a year

5.0
November 2021

Allows me to manage emails well!

Pros

Spending money to control emails might seem odd especially since you can create your own rules but I have found that using SaneBox to handle it is much easier. This is especially useful if you have been using Gmail for a long time. Plus I can confidently say that SaneBox saves me a lot of time because I can manage everything directly from my inbox. There are other free apps but for the value it is far better.

Cons

Overall I find it so helpful that I cannot think of any cons.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10