TELE SALES, 500+ employees
“Great tool, with some room for improvement”
Pros
One of the best things that stands out to me about ZipTeams is its ability to break down calls step by step. After each call, the detailed insights help us pinpoint areas for improvement. Plus the AI driven analysis is especially useful for our sales team helping them identify strengths and fix weaknesses and really helps boost productivity and performance.
Cons
It is a great tool but I have faced a few issues that affect its performance. Such as the AI transcription is not always accurate which can be frustrating. And when I said Adda247, it transcribed it as Tata24. This can be a big problem especially when clarity is important. Also the AI has trouble understanding the Odia language, which results in incorrect transcriptions.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
7
TELE SALES, 500+ employees
“This tool helps with performance analysis”
Pros
ZipTeams really helped us improve our performance. Plus it is reliable and easy to work with.
Cons
I feel like the UI needs improvement because it takes too long every time I try to generate a meeting link. Other than that everything is excellent.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Enterprise, 500+ employees
“Works fine”
Pros
It provides insights into our calls once they are done which helps us understand things better with the help of AI.
Cons
It is a bit time consuming whenever I try to create a meeting link.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
TELE SALES, 500+ employees
“Analyzes calls step by step”
Pros
After a call ZipTeams gives detailed insights that help me understand what improvements I need to make. I can then implement those changes which makes it an amazing tool for anyone in sales.
Cons
Creating a meeting link takes a lot of time of mine and I feel like UI could definitely use some improvements. But everything else is great.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 500+ employees
“Keeps my daily activities on track”
Pros
It reviews my daily and weekly performance to ensure the quality of my work and helps me improve.
Cons
There is nothing that I consider a con.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Exam councellor, 500+ employees
“Gives daily updates on customer conversations”
Pros
ZipTeams tracks every moment and gives updates on where I can improve and follow up.
Cons
No complaints this is the best! I check my review every day when I use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Senior counsellor, 500+ employees
“Great app”
Pros
It shows us our overall performance which helps us get better. So I will rate it 5 out of 5.
Cons
Honestly I do not know of any issues. I love everything about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Counsellor, 500+ employees
“Improved my conversation skills”
Pros
ZipTeams provides detailed scores for each call showing us where we are lacking so we can focus on improving those areas.
Cons
Sometimes the automatic call disconnects and the call does not land properly which causes issues for us.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Exam counselor, 11-50 employees
“I like it!”
Pros
There is a lot I can say about it but I will keep it short and sweet. I love it because it analyzes my work and helps me get better.
Cons
I have not come across anything that I count as a con.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TELE SALES, 11-50 employees
“Really helpful for skill development”
Pros
They provide useful information about my past calls which really helps me improve each time.
Cons
No dislikes. In short I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Exam councellor, 500+ employees
“A must-have AI for modern calling businesses”
Pros
ZipTeams software monitors all our calls and gives us helpful reviews. Also it is quite efficient and saves us a lot of time.
Cons
Nothing to complain about just a suggestion from my side keep improving and make the quality reports a bit more effective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 500+ employees
“Highly recommended for businesses”
Pros
It is great software that helps me streamline virtual meetings.
Cons
No issues at all as I find it really good for everyone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
TELE SALES, 500+ employees
“Works well”
Pros
I enjoy checking my daily performance on ZipTeams. Also their customer support team is simply the best as they are always available whenever I contact them.
Cons
Well I did not dislike to be honest.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Exam councellor, 500+ employees
“Great tool for improving call quality”
Pros
ZipTeams AI technology is the best for analyzing our call pitches. I highly recommend it to everyone as it is worth every penny.
Cons
Nothing to complain about, just keep improving and making things better.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10