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Overall Rating

Ease of Use

Customer Support

Value for Money

Functionality

Analytics and Reporting

Canned Responses

CRM Integration

Customer Profiles

Email Management

Escalation Management

Live Chat

Omnichannel Support

Queue management

Self-Service Portal

Several users laud its gradual boost for email reputation, ensuring emails land in the inbox instead of the spam folder

DNS integration customizes data points and streamlines email delivery, enhancing outreach strategy

User-friendly, straightforward, and automates all tasks, as per several software users

Allows creating orders or draft orders directly in chat

Can send a URL of the draft order to customers

Enables team management and oversight of interactions

Provides better functionality than standard Shopify chat

Some users suggest that customization options could be more advanced

While the algorithms are self-learning, their optimization process should be more streamlined

Occasional issues with notifications and pre-chat surveys

Some features may not work on the first try