Construction, 11-50 employees
More than a year
“DASH by Next Gear Solutions Review”
Pros
It covers all restoration needs and helps keep track of every aspect.
Cons
It's extremely expensive and can take years to understand how it flows and achieve cohesion within a company.
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
6
Functionality
6
Not Specified, N/A employees
Less than a year
“DASH is the leading job management software for the restoration industry.”
Pros
DASH was built by consultants familiar with the restoration industry. It has comprehensive functionality, an intuitive mobile app, and great support.
Cons
Next Gear acquired MICA and Moisture Mapper over the past year, and I wish they were integrated so that the moisture mitigation applications were easily accessible from the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Utilities, 51-100 employees
Less than a year
“Working in DASH in easy!”
Pros
Dash is an exceptionally intelligent program. I'm always discovering new functions it can perform.
Cons
While Dash is good, it does have lag times, and I frequently get error messages. Picture download times are also very long.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
7
Functionality
9
Not Specified, N/A employees
Less than a year
“to hard to use and the it takes alot of time to input data. Photos upload time is not good!”
Pros
You can quickly find information for customers when needed. The app is useful when it operates correctly.
Cons
The time it takes to load pictures, the complexity in finding information, and the unusual login process have bugs we've complained about, but they're still not fixed!
Rating Distribution
Ease of use
3
Value for money
5
Customer Support
3
Functionality
6
Not Specified, N/A employees
More than a year
“Dash is confusing and has no flow”
Pros
I like that there's a mobile platform for everyone to access. It's just challenging because it doesn't function properly.
Cons
This software is glitchy, and they don't inform you when a software update is released, so the app doesn't fix itself without uninstalling and reinstalling. They have equipment tracking but no easy way to track it, making it basically just a mobile inventory platform. When I try to upload photos and press sync, they disappear, as do notes. It's unreliable and time-consuming. Instead of fixing the old version, they replaced the mobile software with something worse. It's honestly not good at all.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
7
Functionality
3
Not Specified, N/A employees
More than a year
“Pre-DOS”
Pros
Once I'm done using it, you have an impressive marketing and sales department that highlights the product's strengths, but in reality, it falls short.
Cons
It needs an overhaul. The poor way this program is written is unbelievable for today's standards.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
3
Functionality
2
