Mark J.
Mid-Market, 500+ employees
“Great project tracking & management tool”
Pros
I find this system really easy to use and it keeps all our data safe while making sure everyone can get what they need, whenever they need it.
Cons
Understanding the document setup they create during installation can be tricky at first.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Michelle C.
Small-Business, 11-50 employees
“Complete Business Management Solution”
Pros
Having everything in one place makes it very convenient, no more jumping around between different systems to find what I need.
Cons
Getting started was a challenge for me, the setup process and configuration support could really use some improvement.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Small-Business, 11-50 employees
“Good Email Management Tool”
Pros
I really like how well-organized the email vault is, finding what I need is so much easier now. The search function works great and saves me so much time.
Cons
Outlook integration is annoying, the add-on disconnects more often than I'd like. Managing this system requires too much administrative effort which eats into productive time.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
6
Functionality
7
Anonymous
Enterprise, 500+ employees
“Ideal System for Practice Management”
Pros
I can manage and track project costs while keeping all the incoming and outgoing documents organized in one place.
Cons
Honestly, I can't think of anything negative to say about it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Patrick W.
Mid-Market, 500+ employees
“Powerful Tool with Outdated Design”
Pros
It's really effective for keeping all project-related data organized. Searching and pulling up documents is simple and the metadata feature makes managing files and emails much smoother.
Cons
The interface is outdated and isn't easy to use. There's no clear guidance on how to navigate or use different features which makes it frustrating. Some functionality feels behind too, like the lack of a 3D document viewer, even for standard formats like IFC files.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
5
Anonymous
Small-Business, 11-50 employees
“All in one solution”
Pros
I can see everything important about my projects and where they stand, all in one spot.
Cons
Sometimes I need data from different locations or info centers but there's no way to combine everything into a single report.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Christina T.
Mid-Market, 500+ employees
“Flexible Project Organization Options”
Pros
I love how smoothly it connects with other platforms we use.
Cons
The documentation can be confusing and isn't always written in an easy-to-understand way.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9
Jodie T.
Mid-Market, 500+ employees
“Smooth Experience”
Pros
I really like how this system puts all our project docs and correspondence in one place for the whole team. The document organization is solid and having version history and searchable keywords makes it so much easier for our field teams to find specific drawings. The customizable features are a bonus, as they let us adapt the platform to how we work. Plus, the automated data searches have saved us from having to build reports manually. The action and subscription tools have really cut down on the email clutter.
Cons
It's tough to figure out without spending a fortune on consultants. The learning resources are very basic and don't have enough video tutorials to show you what's possible. The security setup is way more complicated than it needs to be and could really use some simplification. Like any tech platform, it has glitches and connection problems especially when working remotely.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
6
Functionality
8
Scott M.
Enterprise, 500+ employees
“Reliable interface with room to grow”
Pros
Managing all our documents in one spot has been helpful and I love being able to link files directly to specific projects and organizations.
Cons
The admin controls can be hard to find sometimes and confusing. But I think they've fixed most of these issues in newer versions.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Naing A.
Mid-Market, 500+ employees
“Excellent ERP Integration and Service”
Pros
I can easily track project progress like work hours, costs and the different stages of development.
Cons
There are some hurdles with MYOB integration especially with reporting needs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Rachel T.
Small-Business, 11-50 employees
“Keeps everything in one place”
Pros
It has become essential for our small architecture firm and it's basically our go-to for everything project-related, from files to financials. We get accurate insights into how our projects are doing financially which is a game-changer. The interface is user friendly so most of our team gets the hang of it without much training. I love that the platform keeps improving to meet our needs.
Cons
Some parts feel outdated and rigid which makes it tough to get everyone on board when they don't see the immediate value. But the outdated components are slowly being updated in newer versions, so I'm not too worried about it long-term.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Brandi M.
Mid-Market, 500+ employees
“Impressive dealership software”
Pros
I really like how it keeps track of everything I need and makes reporting very easy.
Cons
Getting through to customer support is a real issue and even when you finally connect, figuring out what's actually happening with your issue feels like solving a puzzle.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
5
Functionality
9