Construction, 101-500 employees
More than a year
“Lots of bugs and I keep losing work”
Pros
It is simple to set up appointments but that's all.
Cons
Honestly, the software is pretty buggy. It crashes out of nowhere all the time and it's so frustrating because you'll lose whatever you were working on. It just makes it hard to get anything done.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
2
Functionality
2
Civil Engineering, 101-500 employees
More than a year
“helpful dropdowns!”
Pros
The drop-down lists for each part of the form are super helpful and I love that I can reuse old reports to save time.
Cons
I'm not a fan of some of the restrictions in the selection lists. There are times when the choice I need just isn't there.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
7
Construction, 101-500 employees
Less than a year
“easy mobile access”
Pros
The whole system is simple to operate and find your way around. Monitoring specimens and pulling up their details while I'm out of the office is no trouble and I can keep an eye on several different jobs simultaneously.
Cons
Getting started required some patience. I had to get familiar with a lot of different tools and sections. After I understood the program, it became simple to operate.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Civil Engineering, 101-500 employees
More than a year
“great when it work but fails at the worst time”
Pros
It's great when it's running properly. Sending in my finished reports is a quick process.
Cons
It often fails right when I'm about to finish my documents.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
6
Functionality
5
Construction, 101-500 employees
More than a year
“Great for field staff”
Pros
The appointment calendar lets our field staff know about new assignments instantly and makes sharing the list of pending jobs much smoother. The way it handles reports is also excellent, with forms you can adjust for different kinds of checks.
Cons
The program doesn't work very well on phones. A better mobile version would really help us get more done during our on-site visits.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
8
Civil Engineering, 101-500 employees
Less than 6 months
“Saves time!”
Pros
It's perfect for everyday use. Finishing up my documentation is now much faster. I also love that I can duplicate old exams or summaries which saves me from typing out the same phrases and details again.
Cons
It took some time to get everything working smoothly. But after the setup, it performs nicely.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Civil Engineering, 101-500 employees
More than a year
“All-in-one app but needs mobile version”
Pros
It's convenient to handle all of my work inside a single application.
Cons
They should really build a simple phone application. It would be a big help for my team working out in the field.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Construction, 101-500 employees
More than a year
“Easy documentation”
Pros
Putting information in and creating documents is simple. It's a wonderful instrument for reviewing my work and making changes when necessary.
Cons
It's frustrating that I can't change a document from one test type to another without having to erase the whole thing and start over.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
8
Construction, 500+ employees
More than a year
“perfect document management”
Pros
The way it manages documentation and the fact I can approve things on my own schedule, is perfect. I have no issues with it.
Cons
For my job, I don't believe anything is lacking. In fact, everything I need is right there and ready to go whenever I need it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civil Engineering, 101-500 employees
More than a year
“Great for onsite edits, poor mobile app”
Pros
Getting to make changes to my documents right from the job site is a huge advantage.
Cons
The phone version needs a lot of work. I'll keep using the computer program most of the time.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Civil Engineering, 11-50 employees
More than a year
“Simple functions, lacks mobile app”
Pros
I'm impressed by how simple the program is for every single one of its functions.
Cons
There isn't a phone app. Creating one for technicians on the go would make it much more practical for working remotely.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
7
Civil Engineering, 101-500 employees
More than a year
“frustrating glitches and crashes”
Pros
For the brief periods it functions, it's acceptable but that's only about 30% of the time. The rest of the time, it's slow, full of glitches and completely infuriating.
Cons
The program locks up for no reason. You have to type everything in again after it fails and boots back up. You can only add a small number of pictures before it starts to lag or completely stops working.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
2
Functionality
3