Not Specified, N/A employees
More than a year
“I wouldn't conduct contract admin any other way. Onware makes the process easier in so many ways.”
Pros
All parties can access the same information, streamlining communication and reducing the need for hard drive storage.
Cons
My experience with this product has been great. It streamlines documentation and communication records.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Architecture & Planning, 500+ employees
More than a year
“Overall, great software for all documentation.”
Pros
It's easy to learn and use, great for time tracking of all items, and the audit feature helps determine what happened to missing pieces. The customer assistance is awesome.
Cons
Contractors have too much access to documents not yet issued to them, causing confusion.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Not Specified, N/A employees
More than a year
“My Construction Administrator uses mostly, I have a support role only as PM.”
Pros
The new version has a better interface, making it easier to see various menus. Mostly, I am in an overall PM role and not CA.
Cons
Better compatibility with other Contract Management software like Procore would be nice. Logging in could be streamlined, and text editing should be easier, especially when cutting and pasting from Microsoft Word. The Submittals drop-down menu needs improvement as the words overlap.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Not Specified, N/A employees
More than a year
“Overall experience is satisfactory”
Pros
Customer support is excellent, and I've always received a response back. Overall, my experience is satisfactory.
Cons
Formatting can be glitchy when writing reports, especially with photos embedded in the text. It'd be helpful to allow strikethrough text to show up in PDF reports.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
6
Functionality
8
Architecture & Planning, 500+ employees
More than a year
“My experience with the product has been very successful and satisfying for the work I do.”
Pros
The convenience and speed with which I can switch from one document to another are great, and I also like the page layout.
Cons
I have to refresh the document I'm working on after saving before I can continue working on it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
9