Successware Reviews

Pros

Keeps up with what half of my marketing is working. Good on dispatching.

Cons

The user interface needs an update.

Pros

This software can be great for the right business and individuals. The processes we've put in place within Successware21 couldn't be done for our business with any other software on the market. I'm not saying Successware21 is amazing because it's not, but as an individual, I prefer the old-school style of data reporting, essentially tabular data models. The combination of the styling and the specific business solution it provides is what I like most about the software.

Cons

There are some limitations within the constraints of the developers who created the software. For example, we've had problems adding simple HTML image tags to the automated Successware21 customer emails, and we've had to customize a few integrations for our PBX system.

Pros

Successware is easy to use with training and support available as well as continual updates. It provides multiple points of information for customer accounts and focuses on giving us the ability to provide good service to our customers. The fact that detailed departmentalized accounting is integrated into the operations software is a huge plus.

Cons

None come to mind , they have always been responsive to questions or issues.

Pros

I like that we can handle so many parts of our business with this software, from invoicing to our customer database; a wide range of reports from equipment installed to job costing. I appreciate it being hosted in the cloud so that I can access all our files from anywhere as long as I have internet access.

Cons

It looks and feels a bit outdated. It's not very intuitive and could use a facelift.

Pros

I really enjoy the comprehensiveness of the software program and that it is all-inclusive for every aspect of our industry.

Cons

I don't think there's anything I personally dislike about SuccessWare. Some companies might find the program overwhelming due to its vastness and the way everything is interconnected. If they don't stick with it or lack confidence in their training, it can be very easy to get frustrated. The very thing I love most about the program is also what I feel people find the most difficult. If I had to suggest something, I'd wish the Agreements were a bit more editable after activation. One other thought, and it's not a con, is that it would be cool if we could access location documents the same way we can view payable invoices.