Successware Reviews

Pros

Successware helps all businesses stay organized and provide services on time. It offers a range of powerful features to enhance business management operations.

Cons

The software is extremely robust with its features that help businesses enhance their work processes. We haven't encountered any problems with it so far.

Pros

The software is well-designed and visually appealing, making it simple to find and access all the features and functionality we need. I especially like the Invoicing and Billing feature, which allows us to create quick and accurate reports for our clients.

Cons

Since I started using Successware, I haven't faced any issues. Their support team is very responsive and knowledgeable in resolving problems.

Pros

I've been using this software for my company's service-based business, and I can confidently say it greatly helps manage my operations. The software allows me to effortlessly create and manage appointments, assign jobs to technicians, and track their progress in real-time.

Cons

I've had some minor issues with Purchase Orders and Export Reports, but the support team quickly resolved them.

Pros

It's an all-inclusive business management software that offers features like Mobile Access, Job Scheduling, Real-Time Data, Work Order Management, Maintenance Scheduling, and Billing & Invoicing to help businesses streamline their operations.

Cons

After using this software, I can confidently say there are no issues that hinder our business operations.

Pros

This tool is very simple and helps manage reports through its features. It assists us in managing our sales reports using Work Order Management, Maintenance Scheduling, Real-Time Data, and Billing & Invoicing features.

Cons

I haven't experienced any difficulties with the software so far.

Pros

As of writing this review, they are implementing and migrating users to Successware 2.0. It will be even more intuitive than before, allowing our technicians to present more to the customer and make more notes for the back office staff more easily and quickly.

Cons

I wish we could merge our Excel price book directly into Successware. I'm not sure if that's possible.

Pros

The easy scheduling with Successware, its perfect invoicing tool, and excellent payment processing make it ideal for managing various important information, project financial management, and great time tracking.

Cons

I have no complaints about Successware's capabilities or how easy it is to get started with all its functions.

Pros

I love the ability for employees in the field and the office to share and enter data.

Cons

It's not the easiest software to navigate. You need to be quite experienced to fully understand its features.

Pros

The most beneficial part of the software is the integrated accounting and the reporting that comes with it. We can see how the business is doing daily and compare it to our goals and KPIs. The reporting has endless possibilities - there are standard reports, but you can also build custom reports if needed.

Cons

We're excited about the upcoming updates to the look and feel of the software that they're currently working on.

Pros

Successware is very easy to navigate. It's very easy for a new user to pick up and learn. Some software is quite complicated and hard to navigate, but not with Successware. I love the functionality of being able to get to multiple places with a keystroke from one screen. You can go from the job to the PO, to the invoice, to the payment. Super easy.

Cons

I wish this software was more customizable. I've worked with software before where reports and functionalities were tailored to the customer's needs. There was always a fee for these features, but sometimes it's worth the extra money to get exactly what you need.

Pros

It handles flat rate pricing and price books.

Cons

There's no job costing, and the overall accounting is terrible.

Pros

We have used Successware 21 since 1996. As the first ever to log on to the web-based program, I have never looked back. We have built our business around Successware 21. It has done everything we could ask for.

Cons

I hope Remote becomes a more stable application for field use. It has improved significantly over the past year.

Pros

Rock-solid stability, zero failures of any kind in 16 years. It also handles our AR/AP with ease. Good reporting and data access. One entry point for client data that is shared across the entire company, from client inbound calls to invoicing and marketing. Plus, inventory, dispatch, and CSR use; it's super proficient and easy to use. We started at $2m in 2003 and now at $10m, Successware is right there with us.

Cons

I can't save reports as templates to run them the same way each time. The field interface is somewhat limited.

Pros

Everything. It runs our business without any headaches. Beats the others by far. It is fun to use too.

Cons

Nothing. It did everything I needed and more.

Pros

The dispatch portion of the software is great.

Cons

The financial portion is a bit cumbersome to use.

Pros

Financials are built-in, and quality reports, but not enough.

Cons

The tech end is completely outdated and not easy to use. After 15 years, there's still a lot I don't know.

Pros

Not much; it's just too hard to use and to train other employees. Just not a good platform at all.

Cons

It's so difficult to use and has issues weekly. It's way too hard to manage.

Pros

Service history of our customers helps technicians be better prepared.

Cons

I'm learning to use the full potential of the program.

Pros

Everything is in one program, and there is a mobile platform for use in the field.

Cons

It's hard to get the exact report I need.

Pros

Improved tracking and dispatching capabilities. Enhanced record-keeping of maintenance contracts, ensuring all details are meticulously documented and easily accessible.

Cons

Successware needs better reporting. I don't like having Successware for the office and another company for the field; it causes issues.