Total 8 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

63%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

9

Functionality

9

M

Mohammad

Mechanical or Industrial Engineering, 500+ employees

Less than a year

5.0
June 2025

Helps manage our operations

Pros

I could scan barcodes and instantly check tools across different locations with ToolWatch. It made tracking the status and location of each item so much easier and nothing got missed in the process.

Cons

Have noticed a bit of lagging especially when I'm switching between the warehouse and jobsite modules. Its not frequent but it happens sometimes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B

Brad

Construction, 101-500 employees

More than a year

5.0
September 2024

Added value to our organization

Pros

This has really improved things for us by giving us a clear view of our assets. Plus the billing and purchase order features have been a game changer.

Cons

Would be nice if I could get more check ins from our account rep. It'd also be great if there were opportunities to attend conferences or similar events to meet other experienced users and share tips.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

J

Jennifer

Construction, 1-10 employees

Less than a year

4.0
July 2024

Amazing platform

Pros

We are so impressed with how easy it is to use. Managing all of our tools and supplies is way better than with our previous program. Customer service has been outstanding too!

Cons

The invoices can't be customized which is a bit of a letdown. Plus setting it up can be pretty time consuming.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

T

Tim

Construction, 51-100 employees

Less than a year

4.0
July 2024

Good experience with ToolWatch

Pros

Its really simple to use and I can easily pass that knowledge on to others when we're training new users since it is easy to understand too.

Cons

The report design could really use more layers of filtering to make it a truly valuable tool. Right now its a little limited in that regard.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

R

Russ

Electrical/ Electronic Manufacturing, 51-100 employees

More than a year

5.0
July 2024

Really pleased with how it works!

Pros

We get a lot of updates about what's happening and I personally use it to manage tool inventories and keep track of them. It works flawlessly for this purpose.

Cons

I don't see any drawbacks. Everything has been running pretty smoothly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rick

Mechanical or Industrial Engineering, 500+ employees

More than a year

4.0
July 2024

First-rate features

Pros

I appreciate the different features it offers which helps us out a lot in our work. It is very user friendly also.

Cons

What bugs me the most is the new cloud version. It is just not as quick as it used to be.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

10

Functionality

10

S

Story

Construction, 51-100 employees

More than a year

4.0
June 2024

Convenient software

Pros

I really like how easy it is to track everything on TOOLWATCH and as well make adjustments for rentals.

Cons

I wish I could adjust some features on my own but I have to reach out to support every time I want to make changes.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

L

Lucas

Construction, 51-100 employees

Less than 6 months

4.0
May 2024

Pretty neat software

Pros

It changed the way we manage consumable inventory and improved our accuracy. Plus, it helps us schedule and track equipment maintenance so we no longer need separate software for that.

Cons

The current costing methods don't really give me an accurate material inventory value from an accounting standpoint. I've been told an update is on the way to address that issue.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7