Marketing and Advertising, 11-50 employees
Less than a year
“It definitely what it is designed for”
Pros
I like how quickly changes to content can be published. once a page is updated, the changes show up in just a few minutes.
Cons
For me, the software looks pretty dull, making it easy to get lost especially for new users. The steep learning curve doesn't help either.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
5
Telecommunications, 500+ employees
Less than a year
“Top choice for websites”
Pros
We can create highly accessible website for nearly all our customers, thanks to specific instructions and a simple setup wizard. This software is key for building sites that need to meet Web Content Accessibility Guidelines and it works well with the rest of our code without any conflicts.
Cons
It's a great option and one of the best out there. However to avoid frivolous lawsuits, you might need to go for a premium plan. Also making account changes on your iPhone or smartphone can be a hassle. Menus and the layout could definitely use some improvements.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
7
Internet, 101-500 employees
Less than a year
“Loved every feature of it”
Pros
Super fast and user-friendly!!!! We really enjoy using it!
Cons
I'd really love a feature to notify other users on my team about changes in my staging environment before pushing them to production to prevent accidental content publishing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Banking, 500+ employees
More than a year
“Excellent product and customer service”
Pros
We use Crownpeak to host one of our business websites. It's easy to use, customize, and the customer service is great.
Cons
No major issues. Their customer service is excellent and we typically get a response within about 30 minutes.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
E-Learning, 11-50 employees
Less than a year
“It's a bit difficult to learn, but the support is amazing”
Pros
Customer support team is amazing. Our tickets are always answered quickly and the techs stay on the case until the issue is fully resolved. Although there's a bit of a learning curve, once it's set up, maintaining a strong site is really simple.
Cons
It's almost impossible to get Crownpeak up and running without a third-party partner. We tried using their internal professional services team and while we eventually got the system working, it felt like we were somewhat overlooked in favor of larger clients.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
10
Functionality
7