
Dropbox DocSend Reviews
Total 20 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars65%
4
Stars30%
3
Stars5%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Kelly
Facilities Services, 500+ employees
Less than a year
“Liked it a lot
Pros
What I find really helpful is how easily I can send over my documents without any trouble. It just makes the whole process smoother for me.
Cons
Honestly I have not found anything negative so far. It has been very useful and really smooth to work with.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Zoe
Design, 1-10 employees
Less than a year
“Makes file transfers easy
Pros
One thing I like is being able to control who gets to view and access the files I send. DocSend gives me the option to set custom permissions which is very helpful.
Cons
Just like Dropbox Business it is on the pricier side, especially since we end up paying for both tools together.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Erica
E-Learning, 1-10 employees
More than a year
“Able to set it up real quick
Pros
It is pretty easy to work with and I really appreciate how it tracks exactly how long someone views each page.
Cons
I cannot really complain of anything as the tool is solid and with the refresh document button now available, updating files is way easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rhiannon
Child Day Care Services, 1-10 employees
Less than 6 months
“Perfect for sending files
Pros
Moving around the software was not a problem at all for me. Everything felt simple, user friendly and easy to figure out.
Cons
So far everything is worked well for me as I have not noticed any issues or problems yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
mercy
Education Management, 500+ employees
Less than a year
“Easy to use
Pros
It is simple to use, very accurate and I like how clearly everything is shown on the screen.
Cons
Nothing bad to say at the moment. I will keep using it more and see how it goes with time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gabriel
E-Learning, 1-10 employees
Less than 6 months
“Lets you stay on top of key docs
Pros
Well it is perfect for sharing pitch decks with top investors since they do not have to download anything and I can see who viewed what, when and for how long.
Cons
The interface can feel a bit awkward at times especially when I am moving folders around or trying to update links.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
Mark
Education Management, 11-50 employees
Less than a year
“Ideal for small edu teams
Pros
This has become one of my go to tools for quickly handling authorization of important work documents. Also it is fast and reliable.
Cons
Some of the option descriptions in Dropbox are kind of hard to follow. I feel like they could definitely make those clearer and more beginner friendly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Yasmin
Apparel & Fashion, 1-10 employees
Free Trial
“Good but could be better
Pros
I find the whole process of sending documents pretty easy and quite simple which is why I like using it.
Cons
Not a fan of how I have to create an account just to use it. As that might turn off a few people who prefer quick access.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
8
Paulina
Consumer Services, 1-10 employees
Less than a year
“Does the job with file sharing
Pros
As someone who shares content often for social media work, this makes sending files quite quick and a simple task for us.
Cons
Bigger video files sometimes take forever to upload which gets us annoying mainly when we are in a rush.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Ebaa
Hospital & Health Care, 500+ employees
More than a year
“Reliable and popular
Pros
Signing up for Dropbox was really easy. Now I can save as many folders as I want and downloading them takes no time at all.
Cons
I feel like not being able to use it offline can be a problem for many especially if something urgent comes up when there is no internet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Shawnalee
Hospital & Health Care, 500+ employees
Less than a year
“A secure way to send files
Pros
It is a great program for sending files securely. Even after I have shared something, I can still manage who is able to access it.
Cons
The video sharing did not work that well for me back then. And when you add the cost it just did not feel worth it overall.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
8
Kimb
Design, 1-10 employees
Less than 6 months
“Easy to manage who sees what
Pros
I like how I can see who is looked at my documents and for how long. And that kind of insight really helps when managing business files.
Cons
It is a little more expensive than other tools offering similar features but if you are already on Dropbox, I will say this one fits best with it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
19
Functionality
9
Ben
Computer Software, 1-10 employees
Less than 6 months
“Not bad but the support could be better
Pros
Honestly I found it quite easy to share sensitive documents safely. Plus being able to get signatures from both parties was a big plus.
Cons
I was not too happy with how much it costs or the kind of support I received as it did not meet my expectations.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
6
Functionality
8
Ibrahim
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
“Lets me share file safely
Pros
Dropbox DocSend tool is amazing when it comes to secure sharing. Also it looks clean, works smoothly and provides a great user experience on both sides.
Cons
For smaller teams or individuals the price can be a bit too high. Plus I noticed that some of the cooler features are only in the expensive plans.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Mathieu
Information Technology and Services, 500+ employees
Less than a year
“Makes sharing fast and easy
Pros
The pricing seems reasonable to me especially considering how effective it is for securely sending out files.
Cons
Felt a bit tricky to use at first since I was used to other platforms but it became easier the more I used it.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Lindsey
Child Day Care Service, 11-50 employees
More than a year
“Made my work life easier
Pros
This tool has really made document sharing better. The live tracking is also quite valuable as it shows me who looked at my file for how long and whether they shared it.
Cons
It can feel a bit complicated if you are not quite tech savvy. Also setting things up took more time than I expected especially during training.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Julie
Religious Institutions, 1-10 employees
Free Trial
“One of my faves right now
Pros
I can send one file to several people all at once which saves me a ton of time.
Cons
Everything about Dropbox DocSend has been great for me. I honestly do not have any complaints.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
8
Kira
Real Estate, 1-10 employees
Free Trial
“Makes document delivery simple
Pros
Uploading and sharing documents is quick and quite simple. Also it works well for my team collaboration and external sharing too.
Cons
Well it took me a while to get the hang of it, especially because I was so used to working with Google's tools.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Neil
Media Production, 11-50 employees
Less than a year
“Good price but missing a feature
Pros
It is pretty affordable, easy to use and still comes with powerful features that help us get things done.
Cons
One thing that bugged me is we cannot embed the spaces directly into our website which limits how we use it.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Jessica
Hospital & Health Care, 11-50 employees
Less than a year
“Good not perfect
Pros
I like having full control over who can see or edit my documents and it is even better that I can still make changes after I have already sent the file.
Cons
It is definitely not the cheapest option out there let me tell you. And not having offline functionality makes it tough to use in certain situations.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7