Total 20 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

65%

4

Stars

30%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

K

Kelly

Facilities Services, 500+ employees

Less than a year

5.0
April 2025

Liked it a lot

Pros

What I find really helpful is how easily I can send over my documents without any trouble. It just makes the whole process smoother for me.

Cons

Honestly I have not found anything negative so far. It has been very useful and really smooth to work with.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Z

Zoe

Design, 1-10 employees

Less than a year

5.0
April 2025

Makes file transfers easy

Pros

One thing I like is being able to control who gets to view and access the files I send. DocSend gives me the option to set custom permissions which is very helpful.

Cons

Just like Dropbox Business it is on the pricier side, especially since we end up paying for both tools together.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

E

Erica

E-Learning, 1-10 employees

More than a year

5.0
April 2025

Able to set it up real quick

Pros

It is pretty easy to work with and I really appreciate how it tracks exactly how long someone views each page.

Cons

I cannot really complain of anything as the tool is solid and with the refresh document button now available, updating files is way easier.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rhiannon

Child Day Care Services, 1-10 employees

Less than 6 months

5.0
April 2025

Perfect for sending files

Pros

Moving around the software was not a problem at all for me. Everything felt simple, user friendly and easy to figure out.

Cons

So far everything is worked well for me as I have not noticed any issues or problems yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

mercy

Education Management, 500+ employees

Less than a year

5.0
April 2025

Easy to use

Pros

It is simple to use, very accurate and I like how clearly everything is shown on the screen.

Cons

Nothing bad to say at the moment. I will keep using it more and see how it goes with time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gabriel

E-Learning, 1-10 employees

Less than 6 months

5.0
April 2025

Lets you stay on top of key docs

Pros

Well it is perfect for sharing pitch decks with top investors since they do not have to download anything and I can see who viewed what, when and for how long.

Cons

The interface can feel a bit awkward at times especially when I am moving folders around or trying to update links.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

10

M

Mark

Education Management, 11-50 employees

Less than a year

4.0
April 2025

Ideal for small edu teams

Pros

This has become one of my go to tools for quickly handling authorization of important work documents. Also it is fast and reliable.

Cons

Some of the option descriptions in Dropbox are kind of hard to follow. I feel like they could definitely make those clearer and more beginner friendly.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

Y

Yasmin

Apparel & Fashion, 1-10 employees

Free Trial

4.0
March 2025

Good but could be better

Pros

I find the whole process of sending documents pretty easy and quite simple which is why I like using it.

Cons

Not a fan of how I have to create an account just to use it. As that might turn off a few people who prefer quick access.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

P

Paulina

Consumer Services, 1-10 employees

Less than a year

5.0
March 2025

Does the job with file sharing

Pros

As someone who shares content often for social media work, this makes sending files quite quick and a simple task for us.

Cons

Bigger video files sometimes take forever to upload which gets us annoying mainly when we are in a rush.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

E

Ebaa

Hospital & Health Care, 500+ employees

More than a year

5.0
March 2025

Reliable and popular

Pros

Signing up for Dropbox was really easy. Now I can save as many folders as I want and downloading them takes no time at all.

Cons

I feel like not being able to use it offline can be a problem for many especially if something urgent comes up when there is no internet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Shawnalee

Hospital & Health Care, 500+ employees

Less than a year

5.0
March 2025

A secure way to send files

Pros

It is a great program for sending files securely. Even after I have shared something, I can still manage who is able to access it.

Cons

The video sharing did not work that well for me back then. And when you add the cost it just did not feel worth it overall.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

8

K

Kimb

Design, 1-10 employees

Less than 6 months

5.0
March 2025

Easy to manage who sees what

Pros

I like how I can see who is looked at my documents and for how long. And that kind of insight really helps when managing business files.

Cons

It is a little more expensive than other tools offering similar features but if you are already on Dropbox, I will say this one fits best with it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

19

Functionality

9

B

Ben

Computer Software, 1-10 employees

Less than 6 months

4.0
March 2025

Not bad but the support could be better

Pros

Honestly I found it quite easy to share sensitive documents safely. Plus being able to get signatures from both parties was a big plus.

Cons

I was not too happy with how much it costs or the kind of support I received as it did not meet my expectations.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

I

Ibrahim

Mechanical or Industrial Engineering, 51-100 employees

Less than a year

3.0
March 2025

Lets me share file safely

Pros

Dropbox DocSend tool is amazing when it comes to secure sharing. Also it looks clean, works smoothly and provides a great user experience on both sides.

Cons

For smaller teams or individuals the price can be a bit too high. Plus I noticed that some of the cooler features are only in the expensive plans.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

M

Mathieu

Information Technology and Services, 500+ employees

Less than a year

4.0
March 2025

Makes sharing fast and easy

Pros

The pricing seems reasonable to me especially considering how effective it is for securely sending out files.

Cons

Felt a bit tricky to use at first since I was used to other platforms but it became easier the more I used it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

L

Lindsey

Child Day Care Service, 11-50 employees

More than a year

5.0
February 2025

Made my work life easier

Pros

This tool has really made document sharing better. The live tracking is also quite valuable as it shows me who looked at my file for how long and whether they shared it.

Cons

It can feel a bit complicated if you are not quite tech savvy. Also setting things up took more time than I expected especially during training.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Julie

Religious Institutions, 1-10 employees

Free Trial

4.0
February 2025

One of my faves right now

Pros

I can send one file to several people all at once which saves me a ton of time.

Cons

Everything about Dropbox DocSend has been great for me. I honestly do not have any complaints.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

8

K

Kira

Real Estate, 1-10 employees

Free Trial

5.0
February 2025

Makes document delivery simple

Pros

Uploading and sharing documents is quick and quite simple. Also it works well for my team collaboration and external sharing too.

Cons

Well it took me a while to get the hang of it, especially because I was so used to working with Google's tools.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

N

Neil

Media Production, 11-50 employees

Less than a year

5.0
January 2025

Good price but missing a feature

Pros

It is pretty affordable, easy to use and still comes with powerful features that help us get things done.

Cons

One thing that bugged me is we cannot embed the spaces directly into our website which limits how we use it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

J

Jessica

Hospital & Health Care, 11-50 employees

Less than a year

4.0
January 2025

Good not perfect

Pros

I like having full control over who can see or edit my documents and it is even better that I can still make changes after I have already sent the file.

Cons

It is definitely not the cheapest option out there let me tell you. And not having offline functionality makes it tough to use in certain situations.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

7