IntelligenceBank Reviews

“It is a decent software

Pros

I find the system easy to use, and the various admin tools it offers are really helpful.

Cons

The system lacks support for multiple languages, and the search capabilities could be improved.

“Great for marketing starategies

Pros

When it comes to managing marketing operations, IntelligenceBank has great features that simplify digital asset management and help marketing teams push forward with their strategies.

Cons

I haven't had any negative experiences with IntelligenceBank so far.

“IntelligenceBank gets the job done!

Pros

I really appreciate how easy the system is to use and the fantastic support we get from the team at IntelligenceBank. They treat us like partners rather than just customers, always helping us come up with solutions to our challenges. The interface is also very user-friendly.

Cons

I honestly can't think of anything. Everything has been working as expected up to now.

“Not exactly what I expected from an "Intelligent" Bank

Pros

Their customer service was really good. While they weren't able to fully solve the issue, I know it wasn't their fault and they did their best to assist.

Cons

It's far too expensive for what you get, and they're constantly trying to charge you for additional services.

“It's great that you can check out anytime but leaving is another story

Pros

I really like features like document versioning and persistent links and I can easily download assets in the size and format I need.

Cons

The performance is poor. The UI is slow, and bulk downloads are limited to 150 files, which is very slow. Migrating away from IB is painful and costly. The company charges $2k to provide FTP access to files upon exit and won't grant S3 access.

“It is a good software in general

Pros

Overall, this product has been great for our company. The uptime has been flawless, and I've never encountered any downtime. Our account representative has also been great with customer service. The product delivers as promised, keeping our assets organized.

Cons

There have been a few operational issues and bugs with the software. For instance, the uploader sometimes gets stuck and erases all of your progress, though it has become more stable over time. The approvals section for new assets could be improved. One of the main issues is the confusion caused by the view for Assets vs Folders, as people have to switch between the two, which can be confusing. I also wish they offered all-inclusive pricing, with everyone having the same roles and only a few users given administrative responsibilities. With a company of 7,000+ employees, it's hard to justify paying for individual licenses.

“Doesn't quite live up to its promises

Pros

Their commenting features are easy to use once the flow is set up, but it does require several clicks to get there, and a bit of training is needed to get others up to speed. The filtering feature works, but it's fairly basic.

Cons

IntelligenceBank's overall UI is clunky. It's frustrating and slow to use, and I spend a lot of time teaching others how to navigate it, even though I've created instruction sheets and other resources.

“I think it needs an update

Pros

If you're looking for a simple platform with fewer features, this works well.

Cons

It definitely needs facial recognition software. Plus, the cost was extremely high for what we actually got. We were paying over $12k for very little. Our new software costs a quarter of that price and includes facial recognition and many more features.

“Went above and beyond my expectations

Pros

The IntelligenceBank Digital Asset Manager is a fantastic tool on its own, but what really sets it apart is the knowledge and helpfulness of the product team, customer service, and account managers. I've worked with all three teams and have never encountered more competent and helpful problem-solvers. They customized the system for us, making it easy to understand and manage. The asset manager tool itself is also top-notch, and the great template editor/creation feature is the main reason we use it.

Cons

There are a few improvements I would suggest for the template feature plug-in, but overall, IntelligenceBank Digital Asset Management allows you to fully customize the system to meet your needs, more than I initially expected.

“Always staying one step ahead in the decision-making process

Pros

IntelligenceBank is, without a doubt, the leading multi-media document management system globally. The intuitive UX/UI makes it easy for me to focus on my tasks without fighting the system. The reliable back-end tech ensures the platform is robust enough to support any user group and is scalable. As a portal owner and direct client, I was most impressed by the personalized, almost concierge-level customer service. The team is genuinely invested in our success.

Cons

It's a shame that IntelligenceBank isn't a mandated platform across the industry.