
MediaValet Reviews
Total 20 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars40%
3
Stars5%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Jose
Retail, 101-500 employees
More than a year
“Every business, big or small, should be using MediaValet!
Pros
So convenient access with effective tools and filters to help find what you need. Good software!
Cons
Some files may take a bit longer to start downloading, which can be frustrating at times.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
9
Chia-Ho
Food Production, 500+ employees
More than a year
“Amazing features!
Pros
The desktop uploader is simple to use and the drag-and-drop feature is excellent.
Cons
The mobile version isn't very user-friendly when accessing MediaValet links, as it keeps redirecting me back to the index page when switching to mobile.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
10
Functionality
5
Casey
Higher Education, 51-100 employees
More than a year
“Great tool just needs a few tweaks to become great
Pros
The file structure interface for organizing files is what initially caught my attention with MediaValet. It mirrors a traditional computer file structure, which made it feel instantly familiar and intuitive to navigate. This straightforward approach significantly simplifies the process of organizing and managing assets, ensuring that even new users can quickly get up to speed without feeling overwhelmed by complex workflows.
Cons
Features like sharing with lightboxes and galleries can be a bit confusing, especially when trying to make files accessible to non-users.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
10
Functionality
7
Andi
Hospital & Health Care, 51-100 employees
More than a year
“Excellent product with an outstanding service team
Pros
It is super user-friendly, with many options and the thier team is very professional and supportive.
Cons
The setup process took a long time, and we had to collaborate with multiple teams within our organization to get things up and running.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Kristin
Hospitality, 500+ employees
More than a year
“A great all-in-one program
Pros
I appreciate being able to send a link to someone to view content and I also like that it can handle large video files.
Cons
Navigation isn't the most user firendly at first but after frequent use, you get used to where everything is. When uploading multiple files like videos, you can't enter the same metadata for all of them at once, which can be a hassle.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Joanne
Education Management, 51-100 employees
More than a year
“A fantastic organizational tool
Pros
Very helpful for organizing all of our marketing materials.
Cons
Some features aren't as user-friendly as I expected and I wish there was a way for non-account holders to upload files when a link is shared.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
8
Functionality
7
Eric
Consumer Electronics, 101-500 employees
More than a year
“DAM solutions for companies with multiple brands
Pros
The setup is incredibly straightforward and highly intuitive, making it easy to get started right away. Training users is a breeze, and configuring administrative policies for both vendors and internal teams is seamless. This really help that the most relevant assets are accessible to the right people, streamlining workflows and improving efficiency across the board.
Cons
The system has trouble processing hyphens in part numbers. Since we use hyphens in part numbers, searching sometimes doesn't return all assets, which is inconvenient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Paulo
Mechanical or Industrial Engineering, 500+ employees
Less than 6 months
“Excellent features!
Pros
Bulk uploading, CDN links, and categorization options are excellent features for us.
Cons
There are issues with CMS integrations and syncing data, which can create some roadblocks.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
6
Functionality
7
Taylor
Hospitality, 51-100 employees
More than a year
“The best DAM solution by far
Pros
Whats there not to love! This is hands down one of the best DAMs available. I love the ability to easily create categories and folders and assign photos to multiple categories. The portal feature is amazing. I also appreciate the option to download image sizes directly from the platform, and save frequently used sizes.
Cons
It would be great if there was a way to directly import from other photo libraries like Dropbox or Google Drive. Also it would be nice if portals could include categories, just like regular folders. A better mobile suite would also be a helpful improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
William
Government Administration, 500+ employees
More than a year
“Simple to use, and very easy to customize
Pros
We appreciate that MediaValet makes organizing and accessing our images and videos incredibly easy. The new AI features have enhanced our ability to quickly find specific images. The custom templates for downloading images in various resolutions and sizes are fantastic.
Cons
The UI between the classic MediaValet and the new AI-powered HOTDAM is quite different, which can be disorienting for users who need to adjust their understanding of the platform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jessie
Marketing and Advertising, 51-100 employees
More than a year
“Very feasible application for us
Pros
I love that all of our media is stored in one place, making it easy to share across departments.
Cons
For new users, the upload process can be a bit cumbersome and may require some time to get used to.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kristen
E-Learning, 500+ employees
More than a year
“An essential tool
Pros
There are many organizational and customization options, making it simple to create solutions that work for our company.
Cons
The search engine could use some fine-tuning, as infrequent users sometimes struggle to find what they need. Hopefully, the visual recognition features in the new HOTDAM will help with this. I'd also love the option to upload assets that don't show up in searches, such as editable files that we don't want everyone to access.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Bethany
Hospital & Health Care, 500+ employees
More than a year
“It offers easy and accessible digital assets
Pros
MediaValet simplifies making our photo and video assets available to everyone in the organization. It's easily searchable by keywords, so people can find what they need without help.
Cons
When categories are nested under other categories, clicking on the main category often shows an empty window, leading people to think there are no assets in that category. It would be better if it displayed a clickable list of subcategories instead.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Karen
Marketing and Advertising, 11-50 employees
More than a year
“Very much satisfied!
Pros
Every time I've used it, it has proven to be very easy to navigate.
Cons
It took me a little while to reset my password and get the hang of the interface, but overall, I think it's good.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Lauren
Real Estate, 500+ employees
More than a year
“Hot DAM!It is a must-check if you're in need of one
Pros
Simple to use, easy to share, and the search function is very efficient.
Cons
I wish it could sync with a natively hosted drive somewhere for easier file management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Tyler
Consumer Goods, 51-100 employees
Less than a year
“Good but need to improve a bit
Pros
The file tree on the left side and the option for unlimited users are great features.
Cons
The root folder in the file tree should indicate if there are folders underneath it, as it often appears empty, causing confusion. Uploading a new version of an asset should be easier without the check out/check in process. The PDF view has a lower resolution and it would be helpful to download a list of assets as a CSV file to manage attributes and re-upload them for updates.
Rating Distribution
Ease of use
5
Value for money
8
Customer Support
6
Functionality
6
Jill
Higher Education, 500+ employees
Less than a year
“So happy with this product
Pros
Easy to use, visually appealing, and managing contributors is very simple.
Cons
N/A..very happy with the experience so far. Moving to this platform has been a great decision for our DAM needs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Higher Education, 500+ employees
More than a year
“Amazing software overall
Pros
Download options and cropping tools are user-friendly and help speed up our workflow.
Cons
It's not possible to share a lightbox with cropping tools to a non-user, which is a limitation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lucas
Consumer Goods, 500+ employees
Less than a year
“Makes content discovery smooth
Pros
MediaValet makes content discovery smooth, with search features like OCR, text recognition, and facial recognition. Sorting content by tagging and labeling is far more effective than the old file system approach.
Cons
I'm still getting the hang of it but it would be great if there were a more streamlined way to quickly upload, tag and categorize new files as the current process can be time consuming when dealing with multiple types of content.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
July
Animation, 51-100 employees
More than a year
“I absolutely love it!
Pros
It's a fantastic tool especially with its user-friendly interface.
Cons
Actually I've been really satisfied with everything so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10