Total 20 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

40%

3

Stars

5%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

J

Jose

Retail, 101-500 employees

More than a year

4.0
January 2025

Every business, big or small, should be using MediaValet!

Pros

So convenient access with effective tools and filters to help find what you need. Good software!

Cons

Some files may take a bit longer to start downloading, which can be frustrating at times.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

C

Chia-Ho

Food Production, 500+ employees

More than a year

3.0
January 2025

Amazing features!

Pros

The desktop uploader is simple to use and the drag-and-drop feature is excellent.

Cons

The mobile version isn't very user-friendly when accessing MediaValet links, as it keeps redirecting me back to the index page when switching to mobile.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

10

Functionality

5

C

Casey

Higher Education, 51-100 employees

More than a year

4.0
January 2025

Great tool just needs a few tweaks to become great

Pros

The file structure interface for organizing files is what initially caught my attention with MediaValet. It mirrors a traditional computer file structure, which made it feel instantly familiar and intuitive to navigate. This straightforward approach significantly simplifies the process of organizing and managing assets, ensuring that even new users can quickly get up to speed without feeling overwhelmed by complex workflows.

Cons

Features like sharing with lightboxes and galleries can be a bit confusing, especially when trying to make files accessible to non-users.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

10

Functionality

7

A

Andi

Hospital & Health Care, 51-100 employees

More than a year

5.0
January 2025

Excellent product with an outstanding service team

Pros

It is super user-friendly, with many options and the thier team is very professional and supportive.

Cons

The setup process took a long time, and we had to collaborate with multiple teams within our organization to get things up and running.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

K

Kristin

Hospitality, 500+ employees

More than a year

5.0
January 2025

A great all-in-one program

Pros

I appreciate being able to send a link to someone to view content and I also like that it can handle large video files.

Cons

Navigation isn't the most user firendly at first but after frequent use, you get used to where everything is. When uploading multiple files like videos, you can't enter the same metadata for all of them at once, which can be a hassle.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

7

J

Joanne

Education Management, 51-100 employees

More than a year

4.0
January 2025

A fantastic organizational tool

Pros

Very helpful for organizing all of our marketing materials.

Cons

Some features aren't as user-friendly as I expected and I wish there was a way for non-account holders to upload files when a link is shared.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

8

Functionality

7

E

Eric

Consumer Electronics, 101-500 employees

More than a year

4.0
December 2024

DAM solutions for companies with multiple brands

Pros

The setup is incredibly straightforward and highly intuitive, making it easy to get started right away. Training users is a breeze, and configuring administrative policies for both vendors and internal teams is seamless. This really help that the most relevant assets are accessible to the right people, streamlining workflows and improving efficiency across the board.

Cons

The system has trouble processing hyphens in part numbers. Since we use hyphens in part numbers, searching sometimes doesn't return all assets, which is inconvenient.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

7

P

Paulo

Mechanical or Industrial Engineering, 500+ employees

Less than 6 months

4.0
December 2024

Excellent features!

Pros

Bulk uploading, CDN links, and categorization options are excellent features for us.

Cons

There are issues with CMS integrations and syncing data, which can create some roadblocks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

6

Functionality

7

T

Taylor

Hospitality, 51-100 employees

More than a year

5.0
December 2024

The best DAM solution by far

Pros

Whats there not to love! This is hands down one of the best DAMs available. I love the ability to easily create categories and folders and assign photos to multiple categories. The portal feature is amazing. I also appreciate the option to download image sizes directly from the platform, and save frequently used sizes.

Cons

It would be great if there was a way to directly import from other photo libraries like Dropbox or Google Drive. Also it would be nice if portals could include categories, just like regular folders. A better mobile suite would also be a helpful improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

W

William

Government Administration, 500+ employees

More than a year

5.0
December 2024

Simple to use, and very easy to customize

Pros

We appreciate that MediaValet makes organizing and accessing our images and videos incredibly easy. The new AI features have enhanced our ability to quickly find specific images. The custom templates for downloading images in various resolutions and sizes are fantastic.

Cons

The UI between the classic MediaValet and the new AI-powered HOTDAM is quite different, which can be disorienting for users who need to adjust their understanding of the platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Jessie

Marketing and Advertising, 51-100 employees

More than a year

4.0
December 2024

Very feasible application for us

Pros

I love that all of our media is stored in one place, making it easy to share across departments.

Cons

For new users, the upload process can be a bit cumbersome and may require some time to get used to.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

K

Kristen

E-Learning, 500+ employees

More than a year

4.0
December 2024

An essential tool

Pros

There are many organizational and customization options, making it simple to create solutions that work for our company.

Cons

The search engine could use some fine-tuning, as infrequent users sometimes struggle to find what they need. Hopefully, the visual recognition features in the new HOTDAM will help with this. I'd also love the option to upload assets that don't show up in searches, such as editable files that we don't want everyone to access.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

7

B

Bethany

Hospital & Health Care, 500+ employees

More than a year

5.0
December 2024

It offers easy and accessible digital assets

Pros

MediaValet simplifies making our photo and video assets available to everyone in the organization. It's easily searchable by keywords, so people can find what they need without help.

Cons

When categories are nested under other categories, clicking on the main category often shows an empty window, leading people to think there are no assets in that category. It would be better if it displayed a clickable list of subcategories instead.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

K

Karen

Marketing and Advertising, 11-50 employees

More than a year

5.0
December 2024

Very much satisfied!

Pros

Every time I've used it, it has proven to be very easy to navigate.

Cons

It took me a little while to reset my password and get the hang of the interface, but overall, I think it's good.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Lauren

Real Estate, 500+ employees

More than a year

5.0
December 2024

Hot DAM!It is a must-check if you're in need of one

Pros

Simple to use, easy to share, and the search function is very efficient.

Cons

I wish it could sync with a natively hosted drive somewhere for easier file management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

T

Tyler

Consumer Goods, 51-100 employees

Less than a year

4.0
December 2024

Good but need to improve a bit

Pros

The file tree on the left side and the option for unlimited users are great features.

Cons

The root folder in the file tree should indicate if there are folders underneath it, as it often appears empty, causing confusion. Uploading a new version of an asset should be easier without the check out/check in process. The PDF view has a lower resolution and it would be helpful to download a list of assets as a CSV file to manage attributes and re-upload them for updates.

Rating Distribution

Ease of use

5

Value for money

8

Customer Support

6

Functionality

6

J

Jill

Higher Education, 500+ employees

Less than a year

5.0
December 2024

So happy with this product

Pros

Easy to use, visually appealing, and managing contributors is very simple.

Cons

N/A..very happy with the experience so far. Moving to this platform has been a great decision for our DAM needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Higher Education, 500+ employees

More than a year

5.0
December 2024

Amazing software overall

Pros

Download options and cropping tools are user-friendly and help speed up our workflow.

Cons

It's not possible to share a lightbox with cropping tools to a non-user, which is a limitation.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lucas

Consumer Goods, 500+ employees

Less than a year

5.0
December 2024

Makes content discovery smooth

Pros

MediaValet makes content discovery smooth, with search features like OCR, text recognition, and facial recognition. Sorting content by tagging and labeling is far more effective than the old file system approach.

Cons

I'm still getting the hang of it but it would be great if there were a more streamlined way to quickly upload, tag and categorize new files as the current process can be time consuming when dealing with multiple types of content.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

J

July

Animation, 51-100 employees

More than a year

5.0
December 2024

I absolutely love it!

Pros

It's a fantastic tool especially with its user-friendly interface.

Cons

Actually I've been really satisfied with everything so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10