Total 15 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

80%

4

Stars

13%

3

Stars

7%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

10

Value for money

9

Customer Support

9

Functionality

9

F

Frances

Company, 1-10 employees

Less than 6 months

3.0
August 2025

Billing is a little sketch

Pros

Recording process steps are easy.

Cons

I purchased the personal pro and someone joined by group and I got billed $195 for an additional user that I didn't even invite.

Rating Distribution

Ease of use

5

Value for money

3

Customer Support

5

Functionality

5

M

Marissa

Hospital & Health Care, 11-50 employees

Less than a year

5.0
April 2025

Love using Scribe!

Pros

Scribe is super easy to use. Our providers use it to wrap up notes more quickly and our MAs use it to handle prior authorizations for medications.

Cons

There are occasional glitches where we lose service or encounter a mis-scribe but these are quite rare.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

R

Rachel

E-Learning, 1-10 employees

Less than a year

5.0
March 2025

The best tool for creating SOPs and instructional documents

Pros

I absolutely love how much time Scribe saves me. Writing SOPs used to take hours but now I have software that captures everything I do as I go. It makes everything faster and ensures that I don't accidentally skip any steps when creating detailed guides.

Cons

I wish the ability to edit screenshots was available on the free subscription plan. I understand the option to upgrade but I feel that getting a clean screenshot should be accessible to everyone.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A

Alex

Information Technology and Services, 101-500 employees

More than a year

4.0
March 2025

Scribe makes writing how-tos fast and simple

Pros

It's a huge time saver, it quickly captures every step I take, saving me 10 to 20 minutes each time.

Cons

It automatically blurs anything that looks like a name even when it's not sensitive information. It also seems like it could use some AI to enhance the recording and setup process even further.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

7

Functionality

8

J

Janene

Music, 1-10 employees

Less than 6 months

4.0
February 2025

Document creation has never been easier

Pros

This software makes documenting a process so much easier!

Cons

There is a limit to how many scribes you can create on the free version, which I didn't realize when I first started using it.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

M

Mikayla

Education Management, 11-50 employees

Free Trial

5.0
November 2024

Fantastic product for creating how-to guides

Pros

It is incredibly easy to install and use. The interface is clear and very simple.

Cons

I haven't found anything I dislike about Scribe, except that for an organization account, you are required to buy 6 seats.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J

Jiaxin

Information Technology and Services, 51-100 employees

Less than a year

5.0
November 2024

A go-to tool for creating tech docs quickly

Pros

Scribe makes it a breeze to create how-to guides for documenting workflows.

Cons

When recording workflows that involve using a terminal, the output from the command execution isn't captured.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

B

Billy

Law Practice, 11-50 employees

Less than a year

5.0
October 2024

A time-saver and easy to navigate

Pros

With Scribe, there is no hassle in creating guides. You just click the button to start and it records your screen. You go through the steps you want to capture and it records every click. Once you are done, it generates a step-by-step guide that you can easily edit. It saves me tons of time when showing others how to do something simple for me.

Cons

Honestly I can't think of anything I dislike. It does exactly what I need it to do.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Molly

Marketing and Advertising, 51-100 employees

More than a year

5.0
September 2024

A game changer for training and processes

Pros

The automated screenshots and descriptions are perfect for creating training documents without spending too much time on it.

Cons

It does not work on some platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B

Bryson

Construction, 51-100 employees

Less than 6 months

5.0
August 2024

Writing how-to guides is super easy with Scribe

Pros

This is super easy to create how to guides for our employees!

Cons

I wish there was an easier way to make mobile how-to guides instead of relying on the screenshot method provided.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

C

Caeden

Financial Services, 1-10 employees

More than a year

5.0
June 2024

Essential for all your SOP needs

Pros

Free version works great and the system is quick to set up. It's easy to use and doesn't take much effort at all.

Cons

To change highlights or record on a desktop, you need to upgrade. Otherwise I don't have any issues. This product was clearly designed by someone in a similar role and it works astonishingly well.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

M

Melissa

Architecture & Planning, 1-10 employees

Less than a year

5.0
November 2023

Creating SOPs has never been easier

Pros

This is the easiest way to create SOPs and it makes me want to create them more because it doesn't feel like a waste of time. No more taking endless screenshots or creating documents with text steps, Scribe handles all of that for you.

Cons

In the free version, it sometimes duplicate, you can't adjust the screenshot. If you want to expand the view so everything is consistent, you can't do that easily.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

C

Chris

Hospital & Health Care, 11-50 employees

Less than 6 months

5.0
February 2023

Scribe makes SOP creation happen

Pros

The way Scribe records what I do is so simple and clear. I can create instructions that are basically foolproof even for people who are not tech savvy, in just a few minutes. What used to take me hours or even days to create detailed instructions now takes less than 10 minutes to record, annotate and send.

Cons

Absolutely nothing. I haven't found anything I don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

dev

Animation, 11-50 employees

Less than a year

5.0
December 2022

The best tool I've used

Pros

Overall I think the software is great and I really like the interface. Everything is laid out clearly, making it easy to understand.

Cons

No I haven't found any cons but it would be great if the software was a little more affordable.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

M

Morgan

Marketing and Advertising, 11-50 employees

Free Trial

5.0
December 2022

Ideal for small companies

Pros

It was super easy to use and it's been perfect for our business needs.

Cons

It's expensive to continue using for our business.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10