Kevin J.
Arts and Crafts, 11-50 employees
Less than 6 months
“Live event engagement worked great”
Pros
We needed a way for people at our live event to share what they were posting and pictures with each other. Taggbox made that happen and kept everyone engaged the whole time.
Cons
Sometimes when we'd highlight certain posts to show more often the algorithm would just ignore us and keep showing whatever it wanted anyway. Kinda defeats the purpose.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
8
Functionality
8
Sam C.
Marketing and Advertising, 1-10 employees
Less than 6 months
“Incredibly easy non-coder installation”
Pros
Even someone like me who doesn't really know code can get the widgets installed without a problem. You literally just copy and paste and if you get confused the instructions walk you through it.
Cons
You don't get many widgets included in the pricing plans, which is a bummer. Though I'll give them credit, they've been good about offering enterprise solutions when we needed them.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Eliav C.
Airlines/ Aviation, 11-50 employees
Less than a year
“helps with conversions right on site”
Pros
It just works and I've definitely noticed it helping with getting people to convert right on the site.
Cons
The customer service situation isn't great. They double charged me and just kept on charging. I asked them to fix it multiple times and got nowhere. It's incredibly frustrating. The product is great until you actually have a problem.
Rating Distribution
Ease of use
6
Value for money
3
Customer Support
7
Functionality
10
buddhi m.
Information Technology and Services, 1-10 employees
Less than 6 months
“pulls from all networks and user-friendly”
Pros
Taggbox pulls content from all the different social networks and lets you build real UGC marketing campaigns. This is genuinely the most user friendly platform I've ever come across. I tell everyone to try it.
Cons
The only real issue is the price. It's expensive. Other than that nothing else to complain about.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chamod D.
Information Technology and Services, 101-500 employees
Less than a year
“best UGC platform for authentic results”
Pros
Honestly the best UGC platform out there for keeping things authentic and actually getting results. I really like Taggbox and their website UI is just really nice to look at.
Cons
I don't see any downsides honestly. Every feature works the way it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vibhor S.
Marketing and Advertising, 101-500 employees
More than a year
“solid content play options with beautiful designs”
Pros
The content play options are really solid. Love that I can pull in social wall integrations without jumping through hoops. Also the designs actually look beautiful not like some clunky afterthought and hooking it all into my website was painless.
Cons
Nothing at all that I dislike about this software. It's all good.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mayank M.
Marketing and Advertising, 101-500 employees
More than a year
“Secure payments and great themes”
Pros
Payments are secure which obviously matters. The themes look great and you can actually tweak them to fit your brand. Customer support doesn't wait around, they jump on stuff proactively and keeping things clean with moderation is simple enough that anyone can do it.
Cons
I really wish there was another way to pull Facebook posts onto the wall. Hashtags don't work for Facebook anymore so we're kind of stuck.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Babita B.
Events Services, 101-500 employees
Less than 6 months
“great themes and impressive features”
Pros
The themes are gorgeous, the features are impressive and at the end of the day I felt like I got my money's worth which doesn't always happen.
Cons
I wish I'd known about this sooner. Would've saved me a bunch of money I wasted on other tools that didn't work as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8