Find the Best Customer Engagement Platform

Zoho SalesIQ is a customer engagement platform that boosts sales through live chat and visitor tracking. While its mobile app performance can be unreliable, powerful chatbot automation and seamless integration within the Zoho ecosystem make it a compelling choice for converting website visitors into leads and improving customer support.

HubSpot CRM Software enhances customer relationship management processes allowing seamless customer interactions, tracking sales, and optimizing marketing efforts. Despite being slightly inflexible, HubSpot CRM is known for its user-friendly interface, ease of implementation, and scalability offering robust features that can be effectively utilized with some workarounds.

CustomerGauge is a B2B experience management platform that offers real-time customer feedback, Net Promoter Score (NPS) tracking, and revenue-linked insights for account-based organizations. While onboarding can be time-consuming, CustomerGauge provides comprehensive reporting and automation tools designed to improve retention. It also streamlines workflows and supports data-driven decisions.

Braze is a customer engagement software, offering AI-based insights, cross-channel promotions, and real-time customer interactions. While its complicated interface requires some time to learn, its automation and scalability tools make it an optimum choice for businesses aiming for improved customer communication.

Intercom is a comprehensive AI-driven customer service solution that transforms communication with your customers. It empowers you in messaging integration, automation, and analytics and helps optimize sales, support, and engagement. Despite users initially facing difficulty with product tours, it tracks support conversations even after the user logs off.

CM.com’s ‘Connectivity Platform’ enables businesses to manage global communication across SMS, WhatsApp, RCS, and more through a single API. Although setup may require some technical support, the platform provides real-time tracking, secure message delivery, and scalable enterprise messaging worldwide.

Salesforce Engage Software helps sales teams to accelerate productivity and deal closures. It offers a variety of templates, real-time alerts, and customizable prospect activity feeds, all accessible through a mobile app which makes it easy to use. With user-based pricing, Salesforce Engage provides continuous online support for its users.

ActiveCampaign offers email marketing, automation, sales automation, and CRM tools to small to mid-sized businesses. Despite potentially high subscription costs for new companies, it effectively reaches and tracks target audiences. Its standout features include robust automation and CRM functionality.

Freshsales promotes AI-powered sales campaigns, enabling access to high-quality leads. The platform is a pathway for seamless collaboration between sales and marketing teams, recording customer data into a unified CRM solution. It provides intuitive usability and enables easy integration with other systems, minimizing the learning curve.

Creatio software offers a unified platform for process management, CRM, and sales automation. Though pricing can be high for some companies, its intuitive interface and robust capabilities streamline operations and enhance customer engagement. Creatio is an invaluable asset for driving efficiency and fostering growth in businesses of all sizes.

Brevo Marketing Platform supports business growth with smart automation, data-driven insights, and multi-channel outreach. While customization options for email templates are limited, it excels with detailed analytics and performance tracking. It allows users to create, track, and optimize campaigns effortlessly for better customer engagement and lasting brand impact.

EngageBay is an all-in-one CRM software that will elevate your business. Integrate CRM, marketing automation, and customer support effortlessly. Although there are limited integration options with other apps, but this software will efficiently streamline operations, optimize customer interactions, and boost productivity with a unified platform designed for success.

Pega is a low-code platform for enterprise automation, AI-driven decision making, and customer engagement. While it has a learning curve for complex use cases, it helps teams build apps faster, automate workflows, and deliver personalized experiences without needing extensive coding expertise.

Wishpond software offers a versatile suite for lead generation, email marketing, and social promotions. While it has a learning curve, its range of features and customization options cater to diverse marketing needs. Wishpond is a valuable tool for boosting engagement and driving conversions.

Marketing 360 offers business solutions for small businesses and franchises, incorporating tools like website development, lead management, social media oversight, and content marketing. While some features could be improved for a better user experience, it excels in social media management, analytics, and automation, significantly boosting customer satisfaction.

Thryv software simplifies business management with an all-in-one solution for scheduling, client communications, and marketing automation. While it lacks inventory management and requires third-party integrations for payment features, it excels in streamlining workflows and offering excellent customer support for seamless implementation and growth.