BeyondTrust Remote Support Reviews

“Password management and remote handling wins”

Pros

My most used features are its Remote access, password management and screen sharing and I've really been enjoying them.

Cons

It's going really well so far, i dont have notes on anything yet.

“Session history saved for follow-Ups”

Pros

I like that it keeps the information from every session I start saved for follow-up.

Cons

I'm happy with everything overall but I'd still like to see a 2FA system added since it would provide better protection for important or confidential information.

“Problem free remote support”

Pros

It has the features needed to provide reliable, hassle-free remote support from anywhere in the world that helps the client get a fast and effective solution.

Cons

Since it's remote support software, it depends on an internet connection. If the connection drops, it becomes unusable and the support service can't be delivered.

“User-friendly interface”

Pros

Working remotely has been much more manageable with this tool. The application is user-friendly, the interface is cleann and the remote device support feature is probably the most impressive part of it.

Cons

Happens rarely but it does... the remote access can be a bit unreliable. The connection occasionally drops and disconnects from the service but overall it's still a good application.

“Stable screen sharing from Any location!!”

Pros

Screen sharing works really well and it lets us access a remote desktop from virtually any location.

Cons

Didn't come across any downsides with it, honestly there haven't been any issues for me so far.

“help is always there”

Pros

Whenever something goes wrong or I run into trouble, it's really simple to get in touch with someone who can help.

Cons

There really wasn't anything about it that I didn't like.

“Strong security”

Pros

The security side is what I appreciated most features like encryption, mainly the access control and session recording. They do a lot to protect sensitive information and help prevent unauthorized access.

Cons

One limitation is how much it depends on having a stable internet connection. Since it's remote support software, any connectivity problem can make it impossible to provide support to the remote device.

“Easy product integration”

Pros

This product has helped me a lot with integrating my own product and managing everything is very simple too. It's detailed, the ergonomic design is something I really love and it feels welcoming and very simple to use.

Cons

There are times when a connection problem happens and I'm unable to access my data.

“No on-site visits that save time and money”

Pros

A huge advantage of remote support is not having to schedule an on-site technician visit that saves both time and money. A skilled technician can simply access the user's device remotely, identify the issue and fix it without needing to be there in person.

Cons

Even though remote support is a very convenient way to get technical help, it does come with a few drawbacks. A common concern is the safety of personal data and private information when giving a remote technician access to a computer or other device.

“timely remote help for clientss and family”

Pros

Being able to remotely access clients, friends or family and help them out quickly is a huge plus. It makes supporting someone from a distance really convenient and useful.

Cons

Installation can be a little tricky for clients especially when you're trying to walk them through the steps remotely. It tends to work better in a company environment than for casually helping others from afar.

“Workflow execution feels effortless”

Pros

The overall workflow process is very simple.

Cons

We are still going through the executive experience so have nothing to say yet

“Two-Permission setup is good”

Pros

Getting connected remotely is seamless tbh and only requires two permissions that makes setup simple and convenient.

Cons

The admin view can look quite blurry and that makes smaller text on the other system hard to read.

“Easy client onboarding!”

Pros

I like how simple it made adding clients and remote users through a URL login. It also comes with plenty of useful features, like running PowerShell commands and scripts, copying files and checking detailed system information.

Cons

Every now and then after a long reboot, it doesn't reconnect automatically. When that happens, I have to close the session and open it again but that's basically all there is to it.

“Hands-free remote task management”

Pros

With this software running, I can leave everything running remotely and it's really been useful. It lets me handle other activities at the same time. I can also go back later, review the software and keep up with the progress without any trouble.

Cons

Very helpful software overall so I really don't have any negative feedback to share. I would definitely recommend using it.

“Multi-plaatform debugging”

Pros

Its remote support works well for installation, debugging, system exploration and helping across multiple platforms without needing to be on-site. Through a web-connected network, I can launch remote sessions and communicate successfully from anywhere in the world for all kinds of support. It also handles presentations for me, i like the screen sharing and troubleshooting it offers across any platform connected to the network.

Cons

A fast and stable internet connection is absolutely necessary to get remote support working properly. Even a small interruption in connectivity can break the session and force the installation process or assistance being provided remotely to start over from the beginning.

“Seamless remote access with no lag”

Pros

Remote access and control work smoothly, without noticeable lag or handoff issues. It also gives companies a secure environment where employee access can be tightly restricted and the integration with CRM and SIEM tools is a useful plus.

Cons

One downside is the lack of support for iOS devices. It also costs more compared with other well-established brands in the market.

“Built-in scripts for extra functionality”

Pros

Besides the core remote support feature, it also comes with other built-in tools such as spiels or scripts that adds extra value.

Cons

Even though two-factor authentication is there for security it feels pretty inconvenient since it can take a couple of minutes before a session actually starts.

“Fast support for our team”

Pros

Working in IT support for a company of around 30 people, I end up using this software all the time. It helps me respond to employees quickly and provide support right away whenever issues come up.

Cons

The IT staff stays in touch with employees about the status of their requests and any questions they have. That open communication and real-time notifications do a lot to reduce the frustration that usually comes with IT problems.

“Simple to navigate”

Pros

Navigating the software is very easy whenever there's an issue so it doesn't take much effort to get around and find what you need.

Cons

My only concern is that it seems a bit vulnerable to hacking. It's one of the best options out there just make sure your computer's security protection is up to date.

“Effortless session recording”

Pros

It makes it simple to record sessions and save them for later.

Cons

The unattended access did not always work reliably and at times we had to contact the client again just to be able to log in.